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“Indoor pool not good” 4 of 5 stars
Review of Wyndham Irvine Orange County Airport

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Wyndham Irvine Orange County Airport
3.5 of 5 Hotel   |   17941 Von Karman Avenue, Irvine, CA 92614 (Formerly Crowne Plaza)   |  
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Ranked #4 of 17 Hotels in Irvine
GreenLeadersSilver level
Irvine
1 review
2 helpful votes 2 helpful votes
“Indoor pool not good”
4 of 5 stars Reviewed July 10, 2014

Look and feel outdated. Like high school gym.
Chlorine too strong, my wife and daughter couldn't breathe. When staff was pouring chlorine into the pool he said "that's just how we do it".
everything else was nice about your hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamIrvine, General Manager at Wyndham Irvine Orange County Airport, responded to this review, July 21, 2014
Dear Brian S,

Thank you for your review and for bringing the situation with the pool to my attention. I apologize for any inconvenience this may have caused you. I am looking into this situation as we should not be adding chlorine to the pool since we switched to a saline pool a few months ago. I hope this will not prevent you from staying with us again in the future as we truly do appreciate your business.

Best Regards,

Justin Gammon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Antelope, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel is amazing:clean,modern,close to the beach,Newport Beach.The. staff very friendly.The location is just perfect:not busy,clean,quiet.Even if is close to the freeway we didn't hear any noise.The bed was very comfortable!!!We love this hotel and will be back for sure!!!Pleasant stay.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamIrvine, General Manager at Wyndham Irvine Orange County Airport, responded to this review, July 21, 2014
Dear EmeliaGlavan,

Thank you for the great 5-star review! Your kind comments about the hotel, the staff, and the location are very much appreciated. I’m happy to hear that you plan to return. We look forward to welcoming you back in the near future!

Best Regards,

Justin Gammon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indio, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

This has been a horrible way to start my holiday weekend. We have stayed here when it was known as the Crowne Plaza and it was excellent. So I was surprised that this time I was greeted by the valet man by him waiving a valet ticket in the air signaling if I was going to valet or not. I nodded as I wanted to valet my car. He then began to walk towards my door and stand there. He stood there waiting for me to get out, he not open my door for me. Then I asked a family member to get a luggage cart so we could get the luggage out of the car. The valet man just continued to stand there next to my door. Not offering to retrieve the cart. We got the cart and I began to take our bags out as he continued to stand there and watch me pack this cart with these big heavy bags. At this point I was amazed at how rude and unprofessional he was, as I had just read very nice reviews on hotel. When I finished he just got in my car and drove off. Not offering to help with the bags, once again. While this was going on, my mother was checking in. The Desk Clerk told her that we got a room with 1 King sized bed. We reserved a room for 3 adults! My mom asked if there was a couch in the room because there was no way all 3 of us were going to sleep in 1 bed because it is me, my boyfriend, and my mother. NOT APPROPRIATE. He said there was no couches, but there is a chair. There were no other rooms available so it looks like we had to deal. Once we got to our room and unpacked our bags, we noticed the chair was very small and there was no way an adult could sleep on it. Due to the fact this is a holiday weekend, there are no other hotels with vacancies, so it looks like we are stuck here. The only plus was the free wifi so I could write this review.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamIrvine, General Manager at Wyndham Irvine Orange County Airport, responded to this review, July 11, 2014
Dear Ashley B,

Thank you for taking the time to share your experience. I am very sorry about the issues you experienced while staying with us. The situation with the valet staff is unacceptable and we have addressed this with the manager and the entire team. We have reminded them all of our expectations and I am confident that this issue will not repeat itself. I am also sorry to hear that we were unable to meet your room type needs. Though we would love to meet every guest’s requests, we are often limited to what is available at the time the guest is arriving. Should you decide to stay with us again, please contact me directly and I will ensure that the appropriate room type is set aside for you.

Best Regards,

Justin Gammon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Irvine Orange County Airport

Address: 17941 Von Karman Avenue, Irvine, CA 92614 (Formerly Crowne Plaza)
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Irvine
#1 Green Hotel in Irvine
#2 Romantic Hotel in Irvine
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Irvine Orange County Airport 3.5*
Number of rooms: 335
Official Description (provided by the hotel):
Located in the heart of Orange County California and a short drive from the John Wayne Airport, the Wyndham Irvine - Orange County Airport hotel is an ideal destination for business and leisure travelers alike. Guests in town for business will enjoy the hotel’s close proximity to several local corporate headquarters, while those getting away from it all are sure to enjoy the abundance of local beaches, shopping and dining. ... more   less 
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Also Known As:
Crowne Plaza Irvine - Orange County Airport Hotel Irvine
Irvine Crowne Plaza
Wyndham Irvine Orange County Airport CA

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