Awful way of handling customer problems. Is not customer-oriented at all! Rude front desk clerk. While having breakfast, i forgot to get my coupon so I went to front desk and asked for my coupon. Lo and behold, they told me that my room package didn't include breakfast. But i was 100% sure that i got a breakfast package which is why i net directly to their website and not through hotwire or other means. Yet they demanded proof. I already told them that i paid for 120 for one room and 100 for the other room, hence breakfast was included. I got 2 rooms. They were very rude and asked me to pay for it. I was in a bit of a hurry and paid for it. Yet when i came back from my tournament, they found out that i was correct. They didn't even apologize. Really bad way of handling it. They could've easily told me that they will look into it and that i don't need to worry about it. If I didn't pay for it, they can just adjust it. But if i did, they there's nothing to pay for.
- Also Known As:
- Doubletree Irvine
- Irvine Doubletree
- DoubleTree By Hilton Hotel Irvine - Spectrum CA - Orange County
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Irvine Spectrum is set in the Irvine Spectrum Business Park, in the heart of Southern California's technological coast. This hotel in Irvine is 7 miles from John Wayne Orange County Airport and offers complimentary shuttle to and from the airport. Many things to do in Irvine, CA including Laguna Beach, Newport Beach and South Coast Plaza are minutes from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Hotels.com, Tingo, Otel, Fareportal , Venere and Agoda so you can book your DoubleTree by Hilton Hotel Irvine - Spectrum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.