I walked out during check in, poor customer service, hidden "$50 per day incidentals" fee taken in full up front and said to be refunded after check out, $12 per day parking, poor parking situation. Several customers inquired about parking and we instructed to "go and look for parking!" The lobby area was untidy, hallway where rooms are located had a horrific smell. The hotel manager did nothing to demonstrate hospitality to his customers and was very hostile in dealing with unpleased guests.
- Official Description (provided by the hotel):
- Resort style. Tropical Atrium lobby area. Lots of gardens and flowers. Low rise hotel centers around a tropical garden courtyard and pool area. ... more less
- Reservation Options:
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- Also Known As:
- Atrium Hotel Irvine
- Atrium Hotel At Orange County Airport Irvine, CA