Ok so let me start by saying this hotel has beautiful grounds and pool area. The lobby is also beautiful. However, The beds suck and as hard as rocks. When we booked our rm we told them that there was going to be 3 adults, so they said they would give us the executive suit that sleeps 4...1 king and 1 queen size bed. Great!!! (Knowing we were coming for a family wedding and my uncle's church uses there business rm on a weekly basis.)
Well not so great, we walked in the rm and the bed they called a queen was a hide a bed fold out with a mattress as thin as a foam mattress with bars...wooohooo REALLY? you call this a bed?? You have go to be kidding me. The only other rm they had available was a double queen rm the size of a studio. That was not going to work for 3 adults. We made due while we were there. My uncle gave me an air mattress to put on the couch. It went flat :( We had brought this to the attention of the front desk and manager on several occasions and if there was anything that became available to please let us know. On our late day there after spending 4 nights on this thing, my mom and I had noticed that the whole bottom floor was being remolded and they SEVERAL beds in one rm stacked up not being used! ARE YOU KIDDING ME?? I went to the front desk to ask if one top mattress could be brought up to our rm so I could put it on top of the couch fold out, they told me no the don't move the beds around. Again?? Are you kidding me? You don't move the beds yet there are several in one
room and they all don't belong in there. You would think that with all the business that comes and goes in that place from my uncle that they would be a little more accommodating. They did not do anything to make it more comfortable for us. Very disappointing. If it wasn't for the lack of front desk service and trying to make it more comfortable for their guests I would prob stay again but I just can't bring myself to ever go back there. Once was enough for me.
- Official Description (provided by the hotel):
- Resort style. Tropical Atrium lobby area. Lots of gardens and flowers. Low rise hotel centers around a tropical garden courtyard and pool area. ... more less
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- Also Known As:
- Atrium Hotel Irvine
- Atrium Hotel At Orange County Airport Irvine, CA