I've stayed here a number of times, mainly because I am a Hilton Honors member and this hotel was conveniently located for me.
Overall, I'd say the desk staff is not overly friendly or courteous, and have had a few negative experiences. The wait staff in the restaurant is always pleasant, polite and courteous.
Here's the problem with this place....watch out if there is a group event going on. One time there was a well[-behaved high school education conference going on. The second time it was a two-day event for a large group of hip-hop dancer/teachers. Both times, the group took over the lobby and breakfast area. Because these areas are relatively small, all these people in too small a space makes it VERY, VERY noisy and VERY VERY crowded.
super convenient location near John Wayne AIrport with free shuttle bus
usually priced very competitively
nice breakfast buffet
close to everything Irvine
front desk can be kind of snarky
a group event at same time of your stay will create a noisy, crowded , unpleasant experience.
Must pay for in-room wi-fi. Tacky.
WOULD I STAY HERE AGAIN?
Depends on price...if I can get it for $100 per night, then yes. Otherwise, I'd stay at a Hampton Inn.
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