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“SOME DISAPPOINTMENTS” 3 of 5 stars
Review of Hilton Irvine/Orange County Airport

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Hilton Irvine/Orange County Airport
3.5 of 5 Hotel   |   18800 MacArthur Blvd, Irvine, CA 92612   |  
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Ranked #2 of 17 Hotels in Irvine
GreenLeadersSilver level
lodi, United States
1 review
“SOME DISAPPOINTMENTS”
3 of 5 stars Reviewed June 19, 2014

1) No proper air conditioning in the fitness center 2) Restaurant and bar prices way to high relative to other options within walking distance 3) Lack of privacy to get to the pool area without a lot of walking through the hotel 4) No free coffee available in the main floor of the hotel 5) Internet speed quite slow 6) Buffet way too limited in choice relative to price. Since Express style, I would recommend that it be free to guests

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 29, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your overall experience.

Your comments are incredibly important to us as they assist us in improving our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,

Regina M. Stryker-Guthrie | General Manager
Hilton Irvine/Orange County Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, Utah
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 18, 2014

Stayed for just one night. Everything was clean and the lobby has a very nice atmosphere. It is also literally right across from the terminal. They have a shuttle that will take you to any restaurant within 3 miles which is great. My shuttle driver was super nice and the front desk staff was great. The only annoying thing is the Internet. It was free, however, every time I set my iPad down it would log you off so you would have to reconnect and enter the password.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 29, 2014
Thank you for the feedback regarding your recent stay.

The Bell team and the Front Desk team really appreciated your comments.
I apologize for the issues you encountered with the internet.
We have forwarded the details you noted to our Provider for further inquiry.

We look forward to being of service to you in the future.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
Hilton Irvine/Orange County Airport
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Great Falls, Montana
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 17, 2014

The shuttle service to the airport was prompt. The on-site restaurant had great service and food. The entire property was very clean. This is a very accessible hotel and above average for airport hotels. You can tell when a place is run well and that was definitely the case with this property. I would stay here on future trips to Orange County.

Room Tip: Ask for a room facing the airport if you like watching the air traffic, and on the opposite side if...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 18, 2014
Brian -

Thank you for the fantastic review.
Our team really appreciates your comments.
Thank you for recognizing their efforts.

We look forward to welcoming you back soon.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

I stayed at the Hilton Irvine for 3 nights and enjoyed the hotel. The Staff is very friendly. The Gym could be a little larger but I worked out just fine, and I really enjoyed the pool (used only one day). My only issue was the hotel was full on Saturday night with a bunch of young boys and they must have consumed a whole bunch of sugar as they were running up and down the halls screaming and throwing ice. The hotel should have kept them together and not placed others around the kids. Luckily the noise only lasted until about 10pm...but went on for about two hours. This is a pet friendly hotel, and was nice to be provided a bowel and treat (the dog didn't like the treat)

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 18, 2014
Robert -

Thank you for taking the time to review your recent experience at our Hotel.

I apologize for the noise you encountered from the sports group we had in house during your visit. The group did make up the majority of our occupancy and therefore it was challenging to ensure that they were assigned their own floors. I appreciate your feedback and we will be more cognizant of such things in the future.

Your feedback is greatly appreciated as it assists us in improving our operation.
I do hope that should your travels bring you back to Orange County, you will allow us to be of service to you again.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
5 of 5 stars Reviewed June 16, 2014

Very nice staff, location, and facilities! second visit at this hotel and will continue to stay here. Highly recommended to family and friends. Yes, I'm a Hilton enthusiast! thank you for your hospitality and use!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 18, 2014
Thank you for the wonderful review!

We look forward to continuing to be your hotel of choice in Orange County.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 15, 2014

I needed to stay for a night and, as always, the Hilton did not disappoint! Wonderful service and amenities. Some people worry that it is not close to anything, but with a car Fashion Island and other places of interest are very close! *If you plan on using your car though, opt for self parking; once you valet you need to keep your car inside.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 16, 2014
Thank you for taking the time to write a review about your recent stay with us.
We appreciate your feedback and the additional insight you provided about our location.
We are centrally located in the heart of Orange County and within just a few minutes of great shopping and restaurants at Fashion Island, South Coast Plaza and the Irvine Spectrum.

We appreciate your business and look forward to welcoming you back soon.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
71 reviews 71 reviews
65 hotel reviews
Reviews in 48 cities Reviews in 48 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 10, 2014

I typically don't expect much from airport-adjacent hotels, but this place is nicer than most.

You wouldn't really know it from the outside--pulling up to this place, the appearance screams "generic, dated hotel probably built sometime between the late 1960s and late 1970s." But once I checked in, I was quite satisfied. The rooms are large and super-clean, the furnishings are quite decent for this class of hotel, and the mattress and bedding are very, very comfortable. (I was given an "Executive Level" room, whatever that might mean, so I can't swear that the "standard" rooms are the same, but I would suspect that any differences are relatively minor.) The room's HVAC system worked very well and was easy and efficient to operate and control. The bathroom, while nothing fancy, was well-maintained and in good working order, and decently laid out.

Despite the proximity to the airport (it's literally right across the street from the airport), there was no noticeable jet noise or other airport noise in the rooms. In fact, the only annoying noises I heard, which did come at an unfortunately early time of the morning, was not from planes but rather from other flying objects, namely, some loud and annoying honking from a flock of geese or other similar waterfowl that seemed to have taken up temporary residence next to the hotel for an hour or so. Certainly nothing that was the hotel staff's fault or that could have been avoided, and probably not a common occurrence. My dealings with the staff were limited, but in general they were quite professional, cordial, and welcoming.

The common areas aren't particularly exciting, but they're fine. There's a decent workout room, with exercise equipment that seems to be properly maintained and in good working order. There is a large outdoor pool/Jacuzzi area that's quite nice for a hotel in this class.

The price, including tax, was under $200 with a AAA discount for my "Executive" room, which isn't bad for this area. Wi-Fi access was included for that price, though I think they charge for Wi-Fi in the standard rooms. Based on how it worked in my room at least, it wouldn't be worth paying for--the signal was spotty and it was slow (using cellular data was actually quite a bit faster, so I didn't even bother with the Wi-Fi). Self-parking costs an extra $16 a day, which seems like a lot for a outdoor parking in a lot, especially in this Orange County location (it would be a good price for downtown L.A., but I think that many places in this area don't charge for parking at all, so this seemed a bit unfair to me).

All in all, this was much nicer than I expected out of an older Hilton at the airport, and I certainly would not hesitate to stay here again.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIrvineGM, General Manager at Hilton Irvine/Orange County Airport, responded to this review, June 12, 2014
Thank you for taking the time to write such a thorough review about your recent stay with us.
I am delighted that you enjoyed your visit and that you found our rooms to be clean and comfortable. We have a fantastic Housekeeping team and they were very pleased to read your review.

I appreciate the detailed feedback, especially on the wireless service. We are investing the issue you experienced further to ensure that it does not repeat.

Again – thank you for your review and we hope to be of service to you in the future.

Warm Regards,

Regina M. Stryker-Guthrie | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Irvine/Orange County Airport

Address: 18800 MacArthur Blvd, Irvine, CA 92612
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Irvine
#3 Business Hotel in Irvine
#4 Family Hotel in Irvine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Irvine/Orange County Airport 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
The Hilton Irvine/Orange County Airport is centrally located in the heart of Orange County and located near many attractions, shopping centers, and restaurants.Use the complimentary shuttle from Orange County John Wayne Airport. We provide a comfortable setting for any event and welcome the opportunity to welcome your family or group. Equipped with outdoor pool, fitness center, Aura Bar and Grill, this Irvine hotel offers luxury accomodations and expert service for your leisure or corporate stay. ... more   less 
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Also Known As:
Hilton Irvine/Orange County Airport Hotel Irvine
Hilton Hotel Irvine
Irvine Hilton
Hilton Irvine/Orange County Airport CA

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