During my stay I was so disappointing with not only the service but lack of sleep I experienced. We were placed in a room that had constant noise from a facility door leading to the outside opening and closing. This was a very important trip for us and not getting any sleep left a sour taste in my mouth. Many amenities were lacking to top it off. Even simple things like enough towels in the room or the "free coffee" at 8:00am. Often times we pick Marriott not just for work events and functions but personal trips as well. However, my experience here was so dreadful I do not think that is going to be the case. Around 7am the slamming door stopped and then a cleaning person decided 8am was the perfect time to vacuum outside my door. We decided to leave early to have a little bit of serenity in our vehicle. I spoke to the front desk during check out and could not even receive an "I am sorry" wrote the GM and no response. Terrible customer service that is not the way to treat paying customers.
- Also Known As:
- Courtyard By Marriott Irvine John Wayne Airport/Orange County Hotel Irvine
- Courtyard By Marriott Irvine John Wayne Airport/Orange County Hotel
- Courtyard Irvine
- Irvine Marriott
- Irvine Courtyard
- Courtyard By Marriott Irvine John Wayne Airport/Orange County CA
- Official Description (provided by the hotel):
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The Courtyard by Marriott Irvine John Wayne Airport Hotel is an oasis in the middle of Orange County. So relaxing that you'd never guess how close this Irvine, California hotel is to John Wayne Airport, UC Irvine, and fantastic shopping at South Coast Plaza and Fashion Island. Inside, experience our new state-of-the-art lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather, and airport conditions via our GoBoard®. The highlight of our Irvine, CA hotel lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage choices in the morning and evening dinner service with cocktails. Each guest room at this hotel in Irvine, California has been completely redesigned to provide a more welcoming stay. Aesthetic changes create a vibrant atmosphere that encourages creativity and the upgraded high-speed internet enhances productivity. Guests to our John Wayne Airport hotel are in for a comfortable stay thanks to our new improvements.
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