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Courtyard by Marriott Irvine John Wayne Airport/Orange County: Traveler Reviews

3.0 of 5
2701 Main Street, Irvine, CA 92614
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Courtyard by Marriott Irvine John Wayne Airport/Orange County
Ranked #8 of 16 hotels in Irvine
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66 reviews from our community

    Trip type
Traveler rating
    15
    28
    17
    5
    1
Date Rating
San Francisco, California, United States
1 review
1 helpful vote 1 helpful vote
“Unsatisfactory stay”
2 of 5 stars Reviewed February 20, 2013

During my stay I was so disappointing with not only the service but lack of sleep I experienced. We were placed in a room that had constant noise from a facility door leading to the outside opening and closing. This was a very important trip for us and not getting any sleep left a sour taste in my mouth. Many amenities were lacking to top it off. Even simple things like enough towels in the room or the "free coffee" at 8:00am. Often times we pick Marriott not just for work events and functions but personal trips as well. However, my experience here was so dreadful I do not think that is going to be the case. Around 7am the slamming door stopped and then a cleaning person decided 8am was the perfect time to vacuum outside my door. We decided to leave early to have a little bit of serenity in our vehicle. I spoke to the front desk during check out and could not even receive an "I am sorry" wrote the GM and no response. Terrible customer service that is not the way to treat paying customers.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Kourtney L about Courtyard by Marriott Irvine John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport beach, ca
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
“Good Hotel/Location”
4 of 5 stars Reviewed February 14, 2013

Good basic hotel for business or family trips and reasonably priced. The staff was very professional and friendly. Location is convenient, close to the 405 freeway. The late 2:00 p.m. check-out was a nice bonus.

Room Tip: Ask for a room away from Jamboree.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Ask poggy2002 about Courtyard by Marriott Irvine John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy H, Director of Sales at Courtyard by Marriott Irvine John Wayne Airport/Orange County, responded to this review
March 5, 2013
Dear Poggy2002,

Thank you for your review. We appreciate your time and we are glad to hear that you enjoyed your stay with us. We take great pride in both our hotel and service and we are happy to hear that we were able to accomodate you with both.

We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southern california
2 reviews
“Good, with walking distance to Irvine Market and other restaurants, free coffee”
4 of 5 stars Reviewed February 7, 2013

I stayed here last year for a work related training and the amenities were good.

It was very convenient and more affordable to get my beer and wine from the Irvine Market liquor store (2540 Main St) that was walking distance from the hotel. I bought a cupcake merlot wine for $8.49 and a 6 pack of shocktop beer for $8.99. So you can compare this to the beer/wine prices at hotel.

I asked the hotel for a corkscrew and they had that for me.

All and all this hotel was close to my training and the Irvine Market walking distance away made my 2 night stay pleasant. Next to the Irvine Market is a few cafes to eat at too. The front-desk was nice too.

Room Tip: Ask for a corner room.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ecomango about Courtyard by Marriott Irvine John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy H, Director of Sales at Courtyard by Marriott Irvine John Wayne Airport/Orange County, responded to this review
March 5, 2013
Dear Ecomango,

Thank you so much for your review. We appreciate you taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your time here in Irvine and we made your work trip a little more pleasent for you.

Thank you again! We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good but not great”
3 of 5 stars Reviewed January 24, 2013 via mobile

Checked in recently and was pleased with the renovations, clean lobby, nice pool, rooms were decent (little loud with foot traffic above). I give it an average because when I checked in they gave me a key to a room on the 4th floor with a nice view, however, there were still people I'm this room! I did I a double take and opened the room again and was in some what shock. Went down to the front desk and informed them of the situation, they apologized and gave me a room on the 2nd floor but when i opened the blinds there were two huge trees as my view- Coming from NY in the winter, i just wanted a little SoCal sunshine and had originally requested a room with a view so I asked if they could move me to a a room comparable to the initial room and was told someone would be right up to give me new keys. Waited about 25 mins, finally tracked down an employee and he put me in a room with a poolside view. The front desk sent up a bottle water and a Naked fruit drink. What saved this from being a disaster was that they also gave me in a free beer..It's good for business trips but ill probably venture else where next time I'm in this area.

Stayed January 2013, traveled on business
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Ask MrVD44 about Courtyard by Marriott Irvine John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy H, Director of Sales at Courtyard by Marriott Irvine John Wayne Airport/Orange County, responded to this review
February 1, 2013
Dear MrVD44,

Thank you so much for your review. Your feedback is truly appreciated. I apologize for your experience and I will be speaking with our General Manager to see what we can do to alleviate this situation. If you would be so kind as to contact me via email at cindy.han-reta@marriott.com, I would love to hear a little more about your experience.

I look forward to hearing from you!
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Fremont, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Surprisingly comfortable”
4 of 5 stars Reviewed January 18, 2013

Even though this and the other hotels in the area appeared to be sold out, I was able to get a reservation becuase of the Marriotts Rewards program. The price was very good and the location was convenient to SNA airport, but not too close to be noisy. The lobby has been updated with a modern design and has a good cafe for breakfast and light dinner. Very comfortable to hang out in as is the fire pit area in the courtyard.
Rooms were comfortable, but the bathroom would be small for more than one person.

Room Tip: Ground floor rooms open on to the inner courtyard and pool.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Corinne F about Courtyard by Marriott Irvine John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy H, Director of Sales at Courtyard by Marriott Irvine John Wayne Airport/Orange County, responded to this review
February 1, 2013
Dear Corrine F,

Thank you so much for your review. We appreciate your great feedback. We are glad you were able to enjoy your time here as well as save a few dollars! We take great pride in our service as well as our product and your review validates all of our hardwork.

Thank you so much and we hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Irvine John Wayne Airport/Orange County

Also Known As:
Courtyard By Marriott Irvine John Wayne Airport/Orange County Hotel Irvine
Courtyard By Marriott Irvine John Wayne Airport/Orange County Hotel
Courtyard Irvine
Irvine Marriott
Irvine Courtyard
Courtyard By Marriott Irvine John Wayne Airport/Orange County CA
Address: 2701 Main Street, Irvine, CA 92614
Phone Number:
Region: United States > California > Orange County > Irvine
Amenities:
Business Center Fitness Center Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Irvine
#7 Business Hotels in Irvine
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard by Marriott Irvine John Wayne Airport Hotel is an oasis in the middle of Orange County. So relaxing that you'd never guess how close this Irvine, California hotel is to John Wayne Airport, UC Irvine, and fantastic shopping at South Coast Plaza and Fashion Island. Inside, experience our new state-of-the-art lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather, and airport conditions via our GoBoard®. The highlight of our Irvine, CA hotel lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage choices in the morning and evening dinner service with cocktails. Each guest room at this hotel in Irvine, California has been completely redesigned to provide a more welcoming stay. Aesthetic changes create a vibrant atmosphere that encourages creativity and the upgraded high-speed internet enhances productivity. Guests to our John Wayne Airport hotel are in for a comfortable stay thanks to our new improvements. ... more   less 
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