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“DISAPOINTED” 4 of 5 stars
Review of BEST WESTERN Airpark Hotel

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BEST WESTERN Airpark Hotel
2.0 of 5 Hotel   |   640 West Manchester Blvd, Inglewood, CA 90301   |  
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Ranked #8 of 30 hotels in Inglewood
Bakersfield
1 review
“DISAPOINTED”
4 of 5 stars Reviewed November 23, 2012

The bathroom sink was backed up/very slow drain
The bath as well! There were no small bottles of lotion or shampoo! Only a soap
This was my first stay here! I stay at BW ALOT was DISSAPOINTED this stay

Muchele

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, November 25, 2012
Dear Customer,
I would like to thank you for taking the time to provide feedback about your recent stay with us. We are truly sorry about the inconveniences that occurred. It is from our customer's input that helps us recognize the facilities and services that need improvement. We have looked into this matter and have made sure are products and services are up to our customers wants and needs. Thank you for your time and business.
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186 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Unalaska, Alaska
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2012

I needed a place to stay for the night and when i arrived at this location the service was great. Front desk were very nice. Lady at night was helpful. Bed was ok.

if you need a place for one night i would recommend Airpark. The service makes you feel welcomed. Area is ok not on top of the line. Rooms are good. It is loud because of the area so if you are a light sleeper make sure to ask a room away from the freeway.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, November 24, 2012
Dear Customer,
I would like to thank you for taking the time to share feedback with regards to your recent stay at the Best Western Airpark Hotel. It is from our customer' insight from customers like yourself that helps provide exceptional service and leads us in the direction for improvement. Thank you for your business and we look foward to seeing you again.
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Skaneateles, New York
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 6, 2012

We booked this hotel with bookit.com because it was close to the LAX airport and mainly because of the shuttle service. We arrive at 9:00 pm after a long flight from Bangkok, we waited for an hour for the shuttle. In the end we had to pay 25.00 for a taxi. when we finally arrived a very rude front desk attendant received us, we asked her about the shuttle and another male staff that was there replied that we needed to call for the service. But that was never specified during our booking and of course they didn't even apologize. We had a very early flight so we requested a wake up call and as expected they called 15 minutes after the wakeup call. The room was clean, we had requested two beds and the lady insisted that we didn't, and started arguing instead of trying to accommodate us, we were so tired that we decided to take the king bed. IF you expect a good shuttle and good service don't book this hotel!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, November 11, 2012
Dear Customer,
I would like to apologize for any inconveniences that you experienced during your recent stay. We at the Best Western Airpark Hotel do condone rudeness or disrespect of any kind on the part of our employees. The individuals you mentioned have been counseled and now have a clear understanding of the level of service required to remain at this hotel. I would like to once again apologize for the inconvenience caused to you. Thank you for sharing your views with us.
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2012

Stayed here for 3 nights during our stateside road trip. Rooms were good size and clean. Nice hot shower and for price was well worth it. We stayed here but because we had a car could get to most of the tourist places. If you don't have a car then this hotel will not be right for you. Breakfast was provided and you could make your own waffles which was cool. They also had a microwave for you to heat up stuff.
There was a swimming pool and hot tub there as well but due to time constraints didn't get the chance to use it. It was clean though.

The rooms have coffee machines but we British like our tea so it was irritating that they do not cater for the tea lovers out there. Maybe a small kettle will do in the rooms. They also had a washing machine which you could only use until 9pm which was not great because after you have been touring the whole day you only get there after that so we thankfull that there was loads of laundromats near the hotel so we used that. You must have lots of quarters though.
Would stay here again

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, October 13, 2012
Dear Customer,
Thank you for providing insight with regards with your recent stay with us. The staff at the Best Western Airpark are truly satisfied when reading a review as yours. Once again thank you for your time and we look forward to meeting your lodging needs again.
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Chicago, IL
Top Contributor
54 reviews 54 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 11, 2012

Due to unexpected travel complications on a trip to Kona, HI, we ended up at the BW Airpark Hotel, which is located only a few minutes from LAX. Where the location is convenient, the experience was less than favorable. However, the young man who met us at the hotel front desk was both friendly and professional. He had a great demeanor and was welcoming. The experience went downhill from there. The room, though clean, was located on busy Manchester Blvd, not your street of dreams where homeless people roamed and sirens blared both day and throughout the night. We walked to a local Mexican restaurant and returned after dark where we encountered thugs in the hotel’s stairwells and parking lot seeming conducting some type of seedy business. The thick, bulletproof glass on the night drive-up window was not reassuring either. Once locked securely in our room, we found the street noise disturbing--especially throughout the night and in the early morning when a construction crew began breaking up concrete at 7:00 AM. The shower was a frightful experience. At about 7:00 AM, the bathtub filled up about six inches on its own and drained on its own without turning on the water. I got up early and witnessed this strange event, so I rinsed the residue of muck left at the bottom of the tub and quickly took a shower, believing that I might not get water later in the morning. I then woke my wife and advised her of the situation. When she attempted to take a shower at 7:30 AM, the water was barely a trickle. I had to engage the shower knob while she did her best to wash her hair under the dripping droplets. I am writing this now while still in the room and am hopeful that we leave in good condition and make our way safely to the airport. To end on a positive note, the shuttle bus and driver on the way to the hotel were also both good. Nevertheless, if you have a choice, choose another hotel.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, October 13, 2012
Dear Customer,
I would like to thank you for sharing your recent experience at The Best Western Airpark Hotel. I am sorry the location and the building's facilities did not meet your needs. Safety and Functionality of facilities are extremely important, and I would like to apologize for the inconveniences you have experienced. Once again thank you for sharing your experience and we are looking into all issues you presented as well. Thank you for your business and time.
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Melbourne
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 10, 2012

Given its location the LAX the hotel was great. The room was a good size and clean. The external look of the motel is not much but the staff were very helpful. They even picked my husband up at the car rental return and returned him to the motel. The free airport shuttle leaves the motel every hour which was a real plus. The free breakfast was basic and was served in the motel lobby which was very tight, but at the end of the day it is a commuter hotel and people come and go at all hours.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, October 13, 2012
Dear Donna H,
Thank you for providing us feedback with regards to you're recent stay with us. We provocatively try to provide the best services and facilities to our customers. We are satisfied in hearing about your positive experience with us and look forward to meeting your lodging needs in the future.
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Terrace
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 4, 2012

Stayed here on an overnighter last month and was very satisfied with the experience. Staff seemed to very well trained and pleasant. Room was clean and quiet with no issues other than tne odd 747 landing at LAX. Roscoe's Chicken n Waffles across the street serves up a hell of a good dinner too. Pleasant shuttle service to LAX as well.

Stayed September 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at BEST WESTERN Airpark Hotel, responded to this review, October 9, 2012
Dear Customer,
Thank you for taking the time to provide feedback and commenting on your recent stay. We are truly pleased to hear that we met your lodging needs. We look forward to seeing you again. Once again thank you for your business and time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airpark Hotel

Address: 640 West Manchester Blvd, Inglewood, CA 90301
Phone Number:
Location: United States > California > Inglewood
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 30 hotels in Inglewood
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Airpark Hotel 2*
Official Description (provided by the hotel):
Welcome to BEST WESTERN Airpark Hotel,we are conveniently located close to both the beach and the airport. We are based in Inglewood which makes many tourist attractions not too far. The BEST WESTERN Airpark Hotel is also close to the Hollywood Walk of Fame, a favorite stop for many vacationers. From sporting events to Hollywood Park Casino and the Hollywood Bowl, all of the attractions in LA are nearby. Try out the famous restaurants, go shopping, or experience Grauman's Chinese Theater for yourself. The Kodak and Chinese Mann Theaters are in the neighborhood, and tours depart daily from our Inglewood hotel. Take a trip to Disneyland(R), Universal Studios(R), Knott's Berry Farm(R), or Six Flags(R) Magic Mountain. The San Diego Zoo and SeaWorld(R) are also an option. If you prefer a more authentic experience, we're also located along bus lines, and it's simple to get around the area from our Inglewood hotel. There's no reason why your LAX hotel can't be both conveniently located and value-driven. Our Inglewood hotel is affordable, spacious and comfortable. Luxury bedding makes you feel right at home, and we pride ourselves on offering top notch customer service.If there's anything more we can do to make your trip better, just ask and we'll do everything we can to oblige. The BEST WESTERN Airpark Hotel LAX Airport is just a few minutes away from the airport, and many of our guests are frequent flyers or on an extended layover. Beach proximity is another big reason why many vacationers stay with us. Don't deal with the LA traffic if you have a flight coming up. You can be close to the airport and still a short distance from the golden beaches at our Inglewood hotel. Book your next stay at BEST WESTERN Airpark Hotel and we look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Inglewood
Inglewood Best Western

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