This was the worst lodging experience of my entire life. I have never felt less welcome at an establishment than I did at this Motel 6.
First, my rate was changed upon check-in. The rate that was recited was $15 per night more than what I was quoted when I made the reservation ON THE INTERNET. The person at the desk insisted that I made my reservation on the phone because that is what the computer said. I told them that was not true and she asked if I was calling her a liar. I gave up and took the rate and went on with it...
When we got to the room, it was absolutely disgusting. There was a hole burned in the carpet and there were flies everywhere. I called to ask if they had another room, and the woman threatened to throw me out if I wasn't happy.
The next day, there was no hot water. I decided not to call initially as I have worked at a hotel before without hot water, and I had sympathy for the hotel worked who was undoubtedly receiving countless calls. When the day and the night passed without hot water, though, I decided to make a phone call to the desk the next morning (the 3rd morning of my stay), and ask them what the problem was. They insisted that it was a Sunday and that they were doing us a favor by having a handyman come and fix the hot water... (which shouldn't have broken anyway). The man (JULIEN) at the front desk offered me 10% off my stay, which I begrudgingly accepted.
The day we checked out, JULIEN walked away when I approached the front desk, obviously avoiding me. He went into the back. I asked for JULIEN to the woman at the desk and she said hold on. JULIEN knew I had come for my discount, and he came to the desk and said, "You'll wait" to me, and helped people who were in line behind me... checking people in, checking people out, totally ignoring me. And he said, "What did you want?" when he was finally done with them. I told him I had come for my 10% refund, and he began to interrogate me angrily about how I had supposedly violated their policies... obviously taking out his rage out on me because I am young and he assumes he at least has that on me.
He said, "no, no... I'll give you your discount, little boy, come back." as I was walking away. I just said, "naw, man..." and walked out the door. I couldn't handle it anymore. It really isn't worth the $30 or $4 or whatever to get ridiculed by this jerk who manages this disgusting hotel in a cracky neighborhood.
Also, the hotel is in a terrible part of a terrible town. Even if you are in town for any of the number of festivals in Indio, consider staying somewhere nicer. I have had better experiences at Fantasy Springs and La Quinta... and Holiday Inn Express and Best Western.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.