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“Excellent staff” 5 of 5 stars
Review of BEST WESTERN Date Tree Hotel

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BEST WESTERN Date Tree Hotel
2.0 of 5 Hotel   |   81909 Indio Blvd, Indio, CA 92201   |  
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Ranked #1 of 16 hotels in Indio
Calgary, Canada
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Excellent staff”
5 of 5 stars Reviewed November 14, 2013

We arrived at this hotel after a delayed flight. if you are lucky enough to meet Toni a front desk staff member who went above and beyond her duties. When we asked about places to eat she gave recommendations and brought us apples and delivery menus to make our stay more pleasurable. When we asked for a ground floor room she was happy to accommodate us. The hot breakfast had lots of selection.

Room Tip: Try to get a room at the back of the hotel because the train tracks are near by.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 15, 2013
Tim092,

Your comments and observations on the Best Western Date Tree were greatly appreciated. And yes: we feel very lucky to have someone like Toni working at our hotel. She has a terrific and ebullient personality...and is made for the hospitality industry.

We will be passing along your comments to her at our next staff meeting.

Also very glad that you enjoyed our hot breakfast. We have had some new items to the buffet..and have been receiving lots of positive feedback on the cornucopia of choices that we offer.

We hope that you will continue to choose the Best Western Date Tree when you are out in Indio--or anywhere in the Coachella Valley. We truly will look forward to having you back.
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496 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Mesa, Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2013

This is where we choose to stay when we attend the square & round dance convention in Indio. Rooms are clean, comfortable and adequately sized. Staff is friendly and the breakfast is wonderful. We have already reserved for next year.

Room Tip: In building #1 the side facing the road will experience noise from the constant trains. Anywhere el...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 14, 2013
Charles W,

Your headline was succinct and salient: "Best Place to stay in Indio." What can we say: we vociferously agree with that description. Even more: our staff is truly driven to try and meet that expectation for each and every customer that visits our hotel.

Do we succeed every time? No. But one can be sure of this: we will NEVER stop in our efforts to be 100% in this regard. We know one thing with axiomatic certainty: there are many,many hotel choices in this valley--and we will do everything in our power to make the comforts, friendliness, and salubrious nature of the Best Western Date Tree stand out each and every time.

Put simply: we want this to be the hotel of choice each and every time someone visits Indio.

Glad you were here for this year's Square Dance Festival. It was another sold out hotel...and the folks for that event are truly amazing. We will look forward to seeing you back next year for some more dancing!
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San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 11, 2013

The place isn't too bad. Nice big pool, however we were put in a room where the door didn't lock. It looked like someone my have attempted to break in at some point. Back parking lot lights also didn't work. Not sure if safety is of top priority for this hotel. :/

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 12, 2013
Sharon M,

I am very sorry to hear about your issue with the lock on your door. I do hope you can call the hotel directly so we can see what room you were in. We have had our Maintenance Department check every room and have not been able to locate any lock issues with the room.


As for security: we have 24 hour staff at our hotel--and a full service 25 camera operation at the desk that is fully monitored. We take a great deal of pride in our hotel--and in the safety and security of each and every guest. And I am happy to report that we have NEVER hand any safety or security issues at the Best Western Date Tree.

I do hope you will give us another chance on your next trip out to Indio.
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Cambria, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2013

This place exceeded our expectations in Oct & Nov after having back surgery in AZ! The only thing that was somewhat negative were the bathrooms were somewhat small, the showers needed updating. BUT, we had the dogs w us, and there was plenty of room for them to walk, the pool was wonderful, really big, good for laps. The AC worked great, and that's a big plus! The breakfast had so much to choose from, and the staff there and at the front desk were rated excellent by us. Thankyou all so much!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 12, 2013
Karen P,

Thank you taking the time to post your observations about the Best Western Date Tree Hotel. It really is our goal to satisfy each and every guest--and something that we strive for on a daily basis.

That said: we are not always 100% in that goal--we certainly will make it right if we drop the ball. And as for our bathrooms: that is our next big renovation project that will be undertaken in 2014. And we are very, very excited for the plans we in place for that. This year saw us putting in new carpet in the hallways, new pillow top mattresses, new 37 inch flat screen TV's, and new granite vanities in every bathroom.

So yes: we are always improving and updating our hotel--and that is something that never stops. So glad you enjoyed your stay--and we will look forward to having you back on your visit to Indio.
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Payson
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed November 11, 2013

This hotel is the best one in Indio, friendly staff, quality rooms, very good breakfast, clean rooms and the outside is very well kept up. When we go to Indio which is twice a year this is where we stay. Easy to get to off of I-10.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 12, 2013
Fastfreddi,

You aren't related to Paul Newman in The Color of Money? Just kidding...but a vociferous thank you for expatiating your thoughts on Trip Advisor. It is comments such as these that help us to see what we are doing right--and how a clean hotel with superior customer service can make the difference.

We are glad you are loyal to the Best Western Date Tree Hotel. Even more: we are pleased that we have been able to exceed your expectations on your recent visits to our property. We will look forward to seeing you again on your next trip out to Indio.
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Mesa, Arizona
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 10, 2013

I stayed here with my family on our way to Disneyland. The staff was very friendly and helpful. We checked in late and got a friendly welcome. They had a good selection DVD's to borrow. The rooms are all interior corridors. The hotel is a little dated but very clean. Just fine for 1 night. The beds were comfortable, bathrooms were clean. The rooms have a good size mini fridge. There is a complimentary breakfast in the morning that is pretty good. Eggs, sausage, biscuits and gravy, coffee and juice. I will be staying here again on my next trip to California.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

We took a weekend road trip to Palm Springs and found an affordable room at the Best Western Olive Tree. The customer service, from Katie who took our last minute reservation to three different front desk agents was fabulous!! We felt so VIP and welcomed. They offer a great military family discount and have spacious rooms. We got the family suite which gave us an opportunity to get the kids to sleep in the back bedroom and then have a little quiet time to relax. They have free movie rentals, a good breakfast with variety and DVD players in the room. They also have a cold fridge in the room for kid treats. The property is neat and the beds are truly comfortable. We will be returning!!

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, November 5, 2013
Socalbuff,

First and foremost: thanks for taking time out of your busy day to post your comments about the Best Western Date Tree Hotel. You can be sure of this: everyone from our Owners to Management to the each employee are brought up to speed on each and every Trip Advisor review.

Put simply: we care. And even more: we want to be fully engaged on what the hotel is doing right--and take the appropriate actions when we fall short. (And yes--it can happen)

Your kind comments on Katie are greatly appreciated...and she is a true All-Star at our property. We have had her with us now for over 3 years--and we just hope to have her with us for another 30 years. And your comments about our service and the hotel itself are something that make us feel very proud--and will inspire us to keep on going after the most superlative customer service in the valley.

We will look forward to seeing you on your next trip out to Indio.
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Additional Information about BEST WESTERN Date Tree Hotel

Address: 81909 Indio Blvd, Indio, CA 92201
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 hotels in Indio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Date Tree Hotel 2*
Reservation Options:
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Also Known As:
Best Western Indio
Indio Best Western

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