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“Great Basic Hotel Near Freeway” 5 of 5 stars
Review of BEST WESTERN Date Tree Hotel

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BEST WESTERN Date Tree Hotel
2.0 of 5 Hotel   |   81909 Indio Blvd, Indio, CA 92201   |  
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Ranked #1 of 16 Hotels in Indio
las vegas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Great Basic Hotel Near Freeway”
5 of 5 stars Reviewed May 9, 2013

Stayed in this hotel with a great price from priceline (bidding). I was there for a racing event at Chuckwalla Valley Raceway. It's about an hour to the racetrack, but one of the closest hotels. The exterior of the hotel is a little dated, but the landscaping is really nice and well taken care of. The Room was very nice and spacious. It had a nice LCD TV with DVD player. Fridge and microwave in the room. The bathroom had everything I needed but the shower is hard to turn off. Front desk staff was mostly helpful, but did have one problem after the 1st night when the key card didn't work (most budget hotel/motels do this on purpose I think). They kept asking why we need to get back in the room, well because we want to stay our second night (that was already paid for!). Took a while, but they finally re-scanned the keys and we were able to get in. Free breakfast is AWESOME! Best I've had.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, May 13, 2013
C_reber1,

First and foremost: thanks for choosing to stay with us while you were out at the Chuckawalla raceway. We have lots of repeat guests who come to Best Western Date Tree for events that take place out at the raceway--and even have a special rate code for the raceway events.

Loved to hear you enjoyed the hotel and our breakfast. And I do want to aplogize for any key issues you experienced during your stay. They can, unfortunately, get demagnetized if placed close to a cell phone--and that could have been the cause of the issue.

We look forward to having you stay with us next time you are out in Indio.
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512 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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  • French first
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English first
CARSON
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

Stayed at BW Datetree for the Stagecoach weekend. They had great customer service and good breakfast. I would stay there again.We stayed in the King suite which was very big and had a full kitchen which was nice. I also liked that the pool/spa was opened 24/7

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, May 2, 2013
Kimberly L,

So happy that you choose our hotel for the Stagecoach weekend--and hope that you enjoyed all of the great music and country festivities that takes place that weekend. Having gone to Stagecoach the last few years, I can say this: it's a truly great way to spend the weekend.

As for our hotel: nothing makes me happier then to read a review extolling our customer service virtues. We have some great amenities. We have large and comfortable rooms. We have a great olympic size pool. But still: all of that takes a back seat to the one salient and overriding goal we strive for day in and day out. And that is this: delivering superior customer service every day.

And even more: delivering customer service that is MEMORABLE--and makes people want to come back.

So yes: reading your review was especially gratifying this morning. We certainly will look forward to having you back for the 2014 Stagecoach concert(and book early--as we sell out well in advance for the concert)and we hope to also see any other time you might be in Indio.
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

I have stayed at the Best Western Date Tree hotel on 3 separate occasions, the most recent during the 2013 "Stagecoach" music festival. I know from previous stays that the hotel is wonderful. The staff are amazing, the rooms are clean, and the amenities are impressive for a smaller hotel.

The amenities my family appreciated most were the (much better than a) "continental breakfast buffet" Eggs, sausage, bacon, biscuits and gravy, etc. etc. and the free Dvd "rental" library, and the pool (which is very big and has bbq grills around it for cookouts)

The highlight of our trip though was (once again) the staff. Between a very helpful breakfast attendant that actually helped me get the food for 5 to our room and the always a rockstar Jeff (Shuttle driver, Front desk, and all around awesome) who actually drove out on his own time and dime to replace a broken cup. They say good people are hard to find, somehow this hotel has managed not only to find a lot of them but put them in the right places to really make a vacation amazing and memorable.

Thanks "Date Tree", and I'll see you again soon.

Room Tip: If you are staying for any length of time, or celebrating something the suites are totally worth it...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, April 30, 2013
Scarychip,

Just got back from a Best Western GM meeting...and wow was reading your review an apotheosis of my day. Heck, my whole week!

What the Best Western Date Tree is trying to achieve--and on a daily basis--can be full encapsulated in your review. And it is truly simple: our staff providing truly memorable and exceptional service.

If we can do that...then we will, without question, keep getti reviews like these.

We are very grateful that you chose our property to attend the last two years of Stagecoach--and most certainly will look forward to seeing your for the concert in 2014. And know this: we really do take so much pride and satisfaction in reading a review like this. And it truly does make us feel like we are on the right track.

Thanks again-- and we hope to see you back in Indio way before the next Stagecoach concert.
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Victorville, California
1 review
5 of 5 stars Reviewed April 27, 2013

Staff went over and beyond to help in any way possible! They are amazing! Special thanks to Jeff! You're the best! He helped me find my son when I thought all hope was lost. My son was lost and extremely disoriented at the Coachella music festival, but Jeff, part of the staff from this hotel, literally went in and found him in the midst of the drug crazed, smoke filled chaos of the night, and pulled him from the evil clutches of the enemy! Hallelujah!! Jeff you're an angel! My son thanks you from the bottom of his heart, you gave him more than you could imagine. We know we will certainly see you again soon, thanks again and God bless!!!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, April 29, 2013
Tina_m_33,

Tina,

Thanks for your wonderful praise of our hotel and of Jeff. So very glad to hear about him helping your son out during the hectic weekend of the Coachella concerts. It can be crazy in this town during those concerts--and Jeff was on all the weekends to assist our guests with any needs that arose.

So yes: it does not surprise me to hear the praise on Jeff as he is one of our most valuable of employees. And he has been with the Best Western Date Tree for over 15 years!

We look forward to having you and your son here on your next visit to Indio.
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Strathaven, United Kingdom
Top Contributor
123 reviews 123 reviews
9 hotel reviews
Reviews in 63 cities Reviews in 63 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 21, 2013

Stayed here when we visited Joshua Tree National Park. The hotel is about 30 minutes from the south entrance and about an hour from the west entrance. First up, got a great welcome and a free upgrade to a suite in exchange for being automatically signed up for a Rewards membership. Breakfast was included in the room price and there was a variety of options. Staff were very helpful and friendly.

Our room overlooked the pool, which we never got a chance to try, and it was a little noisy in the evening due to all the roadies there for the upcoming Coachella weekend, but turning on the fan in the room took care of that. The hotel was also within driving distance of lots grocery stores (we went to Trader Joe's) and restaurants (grabbed dinner from In-N-Out Burger).

The only downside was that the bed was too soft and I didn't wake up feeling very rested. I stayed at a Double Tree and a Crowne Plaza that same week and the beds were way more comfy. Otherwise I would recommend this hotel when visiting Joshua Tree.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, April 23, 2013
Adam S,

I want to take a minute and thank you for taking the time to post your thoughts on Trip Advisor. We love hearing about how our staff took care of you--and that you were able to get the upgrade.

And yes: we do have lots of guests that use our hotel as their home base when exploringh Joshua Tree. It is absolutely gorgeous this time of year.

As for the beds: sorry that you experienced this issue. We have replaced two entire buidlings(over 80 rooms)with brand new Serta Pillow Top mattresses--and the response has been amazing. Our guests are loving them. That said...we still have one building left to do(and are waiting for the Stagecoach concert to end)and they will be put in in early May. And then the entire 118 rooms will have brand new beds.

We certainly hope to have you back out here on your next trip to Indio.
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Santa Barbara, California, Usa
1 review
4 of 5 stars Reviewed April 16, 2013

Of 15 or so Best Westerns I have stayed at this one had the best breakfast. Hot eggs, bacon, and biscuits and gravy...yum! Nice large pool, clean and well maintained grounds, friendly and alert staff. A surprise awaits you in the desert.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, April 17, 2013
Shane A,

Yes: we do take a great deal of pride in our hotel--and in our breakfast selections. We have have had many, many compliments on our homemade waffles, pancake making machine, and our hot items like the scrambled eggs and bacon and sausage and biscuits. And we feel very confident that our breakfast gives a plethora of choices to our Best Western guests.

So again: thanks for the shout at on this--and we look forward to seeing you on your next trip out to Indio.
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Savannah, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

We had a group of 20 and had a fabulous time and awesome service at the Best Western Date Tree Hotel in Indio, CA. It exceeded our expectations in every area. We look forward to coming again! The rooms were great, breakfast buffet excellent and they have an olympic size pool. What more can I say, super trip and outstanding staff support. Gene

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Date Tree Hotel

Address: 81909 Indio Blvd, Indio, CA 92201
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Indio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Date Tree Hotel 2*
Number of rooms: 117
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Also Known As:
Best Western Indio
Indio Best Western

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