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“Good stop on the way to spring training” 4 of 5 stars
Review of BEST WESTERN Date Tree Hotel

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BEST WESTERN Date Tree Hotel
2.0 of 5 Hotel   |   81909 Indio Blvd, Indio, CA 92201   |  
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Special Offer
1,000 bonus reward points
Ranked #1 of 16 Hotels in Indio
Certificate of Excellence
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701 reviews from our community

Traveler rating
    450
    191
    36
    15
    9
See reviews for
203
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95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Harbor, Oregon
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 26, 2013

A little off the I-10, but this is dated old school done right. After you get by the huge paved parking lot in front of the location ... Wow! Beautiful grounds. Wonderful landscaping with flowering Bouganvillia everywhere and a small Pet Park as well. Updated rooms adds to the outside first impression pleasantry. A DVD player in each room with a large collection to borrow from the Office if desired. Helpful staff. Not much in the immediate area as far as eating, so a vehicle will be necessary. There is a possible draw back for some. There a RR tracks immediately across the street and the engines come by a very slow full power throttle so the rumble of the Engines is intense (sort of like a commercial jet taking of) which can be pleasurable or a very short temporary annoyance.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, February 27, 2013
Hopefullslander,

What can we say: we really are trying to harken back to that relaxed and laid back 60's ambience that reflects the truth ethos of our desert lifestyle. We have many repeat guest who return to the Best Western Date Tree each and every year--and who always proclaim that we are there hidden getaway in the desert.

So again: thanks for taking the time to share your thought about our hotel on Trip Advisor. We really do take an immense amount of pride in our hotel and in the alacrity and bonhomie of every one of our staff members.

Our bottom line is simple: we want to exceed the guests' expectation each and every time. And want to make them truly want to come back and stay with us again. It's a lofty goal--and we may not succeed every time. But you can be sure of this: we will never stop trying.

Look forward to seeing you on your next trip through Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

The hotel is a pleasant oasis off the side of I-10, not generally the most idyllic spot. We were pleasantly surprised by the beautiful, large, warm pool, actually made for SWIMMING, the jacuzzi, the full breakfast, the friendly desk staff who graciously assisted with some unexpected business faxing and photocopying, the beautiful room, and little extra surprises, like the grapefruit hanging from the tree outside our room. The outside of the buildings is not striking, slightly outdated, but the room furnishings are lovely and up to date. We were grateful for the pleasant spot amidst a trail of less pleasant stays in other places and wish it would have worked to stay extra nights.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, February 27, 2013
ARW,

What a great way to start the day: come into work and read a review such as the one you wrote. First and foremost: thank you! We really do have one salient goal each and every day--and that is this: make each and every guest feel like family.

We really do see our hotel as a bastion of easy going charm and and customer service built on alacrity and a full-throttled belief that the customer ALWAYS comes first. So yes: being able to read your review just gave us even more motivation to keep on striving to deliver this type of service each and every day.

As for the pool: without question, we have one of the largest pool in the entire Palm Springs/Indio area. And our repeat customers most assuredly appreciate that it is heated year round and not nearly as crowded(or as noisy)as some of the more pricier resort hotels.

We certainly hope to see you on your next trip to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ana, California, United States
1 review
4 of 5 stars Reviewed February 19, 2013

Enjoyed the stay. Friendly staff that were very helpful. We've enjoyed staying here before and always look forward to our trip to Indio. It is close enough to the center of town and yet far enough away to be quiet and restful.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
1 review
5 of 5 stars Reviewed February 17, 2013

the place is a bit on its own but everything around is close and with so much to do around the area. The front desk was very helpful and the room was as good as it gets. It was nice and quiet at nights, this place gives you your money's worth hands down. I've stayed there several times and its never disappointing

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 15, 2013 via mobile

I booked the Best Western Date Tree hotel based on its high TripAdvisor rating. And yes, the woman at the check-in desk was very friendly and helpful. But the room she gave us, on the second floor of building 1, was well past due for renovation, and the hallway smelled strongly of stale smoke, or something unpleasant - bad enough that I felt nauseous from it. I am sorry I didn't press on to nearby Palm Springs, but I'm here now and I'm stuck. I'm looking forward to waking up very early tomorrow morning and getting away.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, February 17, 2013
Mike S,

First and foremost: let me offer you a sincere and vociferous apology. We take an immense amount of pride in our hotel--and in the reviews that our guest take the time to post on this site and other sites.

And I can promise you this: we will investigate the issues that you raised take IMMEDIATE actions to remedy the situation.

We have said it before and we will say it again: we are striving each and every day to provide exceptional customer service and to provide a clean and comfortable and rewarding experience. And as the reviews(Mostly)attest to: we are succeeding at a high level. That said: we failed on your visit this time. And I really, really hope that you will contact me directly at the hotel--and let me make the situation right.

We are #1 on this sight and in our internal Best Western surveys for a reason: we really do care about taking care of our customers. And when we drop the ball--and yes, it can happen--we will make it right.

So again: please accept my apologies and we look forward to having you give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Date Tree Hotel

Address: 81909 Indio Blvd, Indio, CA 92201
Phone Number:
Location: United States > California > California Desert > Indio
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Indio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Date Tree Hotel 2*
Number of rooms: 117
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Also Known As:
Best Western Indio
Indio Best Western

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