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“Such a nice place!!!” 4 of 5 stars
Review of Indian Wells Resort Hotel

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Indian Wells Resort Hotel
3.5 of 5 Resort   |   76-661 Highway 111, Indian Wells, CA 92210   |  
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Ranked #4 of 4 Hotels in Indian Wells
san diego
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Such a nice place!!!”
4 of 5 stars Reviewed July 10, 2013 via mobile

We had a girls weekend of laying by the pool, shopping, and great dinners. This hotel is in a great location and has excellent restaurants around it! Love this place highly recommend it! The staff are nice, decent rooms, and they have a shuttle bus to take you to near by places.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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473 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 8, 2013 via mobile

Great customer service at check in but the rooms really leave a lot to be desired. Filthy carpet and how can you call yourself a "resort" and still use bedspreads and Big Lots blankets on your bed?!?!

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arroyo Grande, California, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 4, 2013

Okay, so I booked this room months in advance for a stay last October. I booked it because it was a AAA-Rated 3-Diamond Resort. I work at a AAA-Rated 4-Diamond Resort - I know what level of standard should be upheld but am also not the naggy, rude, guest who is never satisfied. I arrived on a beautiful October afternoon in the middle of the week. We reserved only one night, although I assured the agent at check in we would be staying longer if we liked it. Upon arriving at the porte cochere, there was no valet to greet me. I walked into the lobby and saw a male employee just, kind of, standing there. It was confusing. I walked up to the front desk and was greeted by a young lady, whom I did not catch the name of. She was very friendly and made the process pain-free. There was at no point any offer of luggage assistance, however, which I desperately needed.

After lugging all of our bags from a 10-day roadtrip into room, I noticed it was very standard-sized, nothing special. Beds were a little uncomfortable. There was pen and pencil drawings all over the night stands and desk. The kind that can easily be removed if someone actually wiped them. I immediately noticed a small roach-like bug on the wall. I killed it. It happens! Our poolside room was very convenient.

We decided that the first thing to do was order room service. I call and they tell me that they don't serve food between, I believe, 11a - 4pm. REALLY?! Okay. So it was decided that we would leave, after driving 4 hours, to go get lunch. Luckily, I previously lived in the area for years, so knew exactly where we could go that was close. We picked up pizza and came back to the hotel when I realized that we forgot drinks. I called room service and was told that they also don't serve drinks during these hours either. I wasn't looking for alcohol, I wanted water and/or soda. I then have to leave, yet again. I come back with drinks and place them in the mini fridge.
We eat and now it's pool time!

The pool was very large, beautiful and seemingly clean. A couple hours later, I returned to the room to find that none of the drinks had been chilled - they were actually all warm. The mini fridge was not working. I called the front desk with my issue and was told that there were no more minifridges and the agent apologized. I approached the desk a few minutes later to see if there was a bucket, or box that I could use to put ice in. I was given two plastic bags...

The bar was now open so we decided to have a few glasses of wine. The bartender did nothing to strike up conversation with us and actually kind of avoided us. After returning to the room, I am in the bathroom and see TWO MORE BUGS! I took pictures of them, the hair in the toilet, and sheet stains. I approached the front desk again with my pictures, and a finger-covered in dust that I had wiped off the closet shelf. The agent apologized and offered to move us into a suite for the remainder of our stay. We were more than grateful and moved all of our belongings, ourselves. The agent assured me that the manager would call me in the morning as I was not sure I wanted to stay any longer and was VERY disappointed. The suite was large, and a nice room (absent the issues). The tissue box which was built-in to the wall, was literally hanging out and could not be secured. There was, again, hair in the bathroom, dust on a night stand and the screen door onto the grass kept coming out of it's track.

The next day we received no call from a manager, ALL DAY. I didn't want to be that guest calling and nagging so figured a manger would call me when they had the time. We ordered food that day and were let down by the quality and portions. We were also only given breakfast vouchers for one day because no one contacted us about our extension. We even actually wondered if anyone knew we had moved rooms because housekeeping never serviced our suite and we got no call. Upon departure, I made it a point to go the front desk. I asked for the manager and spoke to Alison - the Front Office Manager, I believe. She seemed to care very much about everything that we experienced throughout our stay. Alison generously had my charges reflect the let-downs. She also let me know that a gift certificate for a return stay would be mailed out to me. I received it a couple weeks later.

My experience was less than average; however, Alison's assurance that this was a one-time incident will have me come back. I am currently looking at dates and am confident that this trip will be better than the last.

Room Tip: The 1-Bedroom Suites are worth going for - MUCH larger.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 2, 2013

An entire late Saturday afternoon and evening wasted waiting for hotel personnel to fix a broken a/c which was a necessity on that 122 degree day. The maintenance person came once to swap the a/c unit which ended up also not functioning and never came back. We kept being told he was busy.

I went to the front desk and asked for another room and the on duty manager (Joseph) said there were no other rooms available. When I told him that was not good enough and demanded they do something he said to hold on and went into the offices behind the front desk and never returned. After figuring he wasn't coming back I asked another staff member to ask Joseph to call my room and I returned to my girlfriend who looked like she had been sitting in a sauna all day. After receiving no call from Joseph, I returned to the front desk. When Joseph saw me coming, he promptly went back into the offices again and wouldn't come out. Needless to say, we booked another hotel, packed our things and left never to return.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 2, 2013 via mobile

I was mislead by photos and obviously fake positive reviews and booked this via groupon for my family to spend a weekend. As soon as we checked in and headed to our room we saw numerous roaches and small bugs in the hallways and yhe bathroom of our room. Dirty food plates were left out in the hallways on the floor and looked like they had been there for quiye a while. The room had an odor and was not clean. Please avoid this place and do not bring your family here especially children. My children were so disappointed when we had to leave and return home bc it was just not liveable. BEWARE!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 26, 2013

Just returned home from my 3rd stay at this hotel, and I was not disappointed. I prefer the 1 bedroom suite, so you have a separate living room and more space. I find the room very clean, I especially like the master bathroom -- separate bathtub and shower, and it's a huge room! I would highly recommend this hotel, but definitely try to find a deal on Groupon or TravelZoo.

Two suggestions - I wish they would make this hotel entirely smoke free (guests can smoke anywhere outside, just not inside the hotel/rooms -- but this means when you're in or near the pool/Jacuzzi, you'll probably have to deal w/the smoke). I also would like them to bring back the free happy hour food in the lounge (4:30-6p), and try to improve on the prices offered on drinks/appetizers during happy hour.

But I think it's a beautiful hotel, very safe and relaxing, and I will return on my next visit to Palm Springs.

Room Tip: Maybe request a room that doesn't open to the pool, especially if you're on the ground floor...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

Found the deal through Groupon/Expedia. We got a great rate that included a continental breakfast. The hotel is nice and clean. We were attracted to it because of its nostalgic history. My bff and I are huge Lucy fans. The pool is great. One of the few hotels that will let you bring in your own cooler! Friendly staff....especially Will. The pillows weren't great, so bring your own. Met fun people at the pool and overall had a fabulous time. We may make it our annual Girl's Weekender destination.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indian Wells Resort Hotel

Address: 76-661 Highway 111, Indian Wells, CA 92210
Phone Number:
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Indian Wells Resort Hotel 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Indian Wells Hotel Indian Wells

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