The mixed reviews on this hotel were a bit of a concern, but we arrived with fairly high hopes. My overall impression of the Miramonte was that it had the some of the foundations of a luxury resort, but missed the mark on nearly all of the details. I'll give the abbreviated version of the pros and cons first, with a more detailed account for those interested below.
Grounds are very attractive. Nice views of the mountains and very nice landscaping.
Pools were above average and the inclusion of an adult pool was nice (the general use pool was pretty full and a bit rowdy).
Service: Staff was generally not very accommodating or, in some cases, even pleasant. The mix of tripadvisor reviews on this element is a bit confusing. I found absolutely no element of the service here comparable to "luxury resort" standards, but perhaps they have better days...
Cleanliness: I do not believe there was a single time during the weekend at which the hallways were free of discarded linens and cleaning carts. In addition, the room had a mini-bar refrigerator that appeared to be broken and smelled terribly.
Resort fees: note that you will be charged about $17 a day for resort fees which are in place so that you can have such luxuries as use of the pool and fitness center and have coffee in your room at no additional cost. If the fee were included in the room rate that would be one thing, but it seems tacky and rather disingenuous to add this on under the guise of a resort fee.
Again, we arrived with relatively high hopes. Those hopes were only somewhat dashed by the inability of the hotel staff to get us checked in. We arrived somewhat early initially and were told that the room was unavailable, which is understandable, and that guaranteed check in wasn't until 4:00. We arrived back just before 4:30 only to be told that guranteed check in wasn't until "4:00 or later" and it was impossible to get us a room. This turned out to be rather typical of interactions with the staff at this hotel. The emphasis seemed to be more on passing the problem off to the guest rather than attempting to provide excellent service. After a bit of persistence, the impossibility of getting us a room somehow disappeared and we were checked in.
We spent a good deal of time lounging by the pool which was quite nice. Note, however, that I am holding the Miramonte up to 3.5 star standards and not luxury standards as this is the category in which it lies realistically. I had just returned from a Four Seasons resort before visiting the Miramonte and the Miramonte pools/grounds are certainly a couple of notches below those.
We ordered a couple of drinks poolside-pina coladas were good. The bloody mary I had was almost undrinkable-think BBQ sauce cut with a little vodka.
The room itlself was quite large, but also pretty unremarkable. There was a good deal of peeling paint and pretty chinsy details. Simple things like really flimsy closet doors and yellowed plastic light covers in the bathroom. I understand that the resort is actually undergoing some rennovations and I am assuming our room had not yet been covered. Make sure you check on this. Along with room details, other elements just seemed off. Most luxury resorts do not had piles of dirty linens littering the halls for long periods of time, nor do they have sketchy parking lots-at least this one was being actively patroled by a police cruiser while we were there.
Overall, I wasn't impressed with this resort (hotel). I would not recommend it unless you are getting a great rate and are assured you'll be in a renovated room. Personally, I wouldn't stay there even if I had such a guarantee. A place that bills itself as a luxury resort needs to provide a certain level of service that the Miramonte is very far from achieving, rennovations or not. I guess you get what you pay for (plus $17).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.