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“Lovely hotel but beware of security issues” 4 of 5 stars
Review of Miramonte Resort & Spa

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Miramonte Resort & Spa
4.0 of 5 Resort   |   45000 Indian Wells Lane, Indian Wells, CA 92210   |  
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Ranked #3 of 4 hotels in Indian Wells
GreenLeadersGold level
Los Angeles
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Lovely hotel but beware of security issues”
4 of 5 stars Reviewed August 28, 2013

Got a great deal to stay at the luxury Piedmont suite of this lovely hotel during my birthday weekend.

It certainly is a nice hotel with wonderful customer service. The entire staff were delightful to deal with. From the hotel manager Cornelia, Patty to Sheila who gives a wonderful massage, its service with a smile and everyone is attentive to your needs and requests.

We loved our room which is nicely furnished, spacious and clean (with the exception of the beer bottle in the patio -- ** housekeeping needs to be a tad more diligent in cleaning out after each guest).

My only criticism? Upon arrival at the hotel, we were met by an intoxicated gentleman who was giving a statement to the police. He immediately told us (much to the annoyance of the officer) that he and his wife had been robbed while at the pool (wedding rings etc all taken). He stated they were at the pool ordering drinks which they charged to their room and lo and behold, when they returned to their room they discovered the theft. He was certainly very agitated. Who can blame him? It was disturbing hearing that as we were checking in. I questioned the desk clerk about it and she seemed rather dismissive of it which set me on edge throughout our stay and of course heightened my sense of security. Furthermore, while visiting the spa for my massage, I was given a tour and shown the locker rooms where I noticed there are no keys but codes to access the lockers. You are given a pass code. Mine, she said was C129. She punched it in demonstrating to me how to close and open the locker, all within earshot of other guests in the locker room -- literally announcing the password to where I am supposed to place my purse to all and sundry. Naturally, my purse remained with me during my massage!

This hotel needs to be more attentive in the area of security. Great customer service is one thing, but when traveling and staying at a hotel, I don't think its too much to expect peace of mind and security. You are travelling with electronics, money credit card and valuables. The gentleman's theft was one thing but the locker room incident clearly displaced their lack of diligence when it comes to security so pls beware when booking.

Room Tip: Def the luxury suite
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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698 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
San Francisco
Top Contributor
65 reviews 65 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 28, 2013

The hotel is well run and decently maintained in most places. Considering that it is very warm, they could use more pool space.

It was a nice getaway for my Mom's birthday, but it is a simple no bells and whistles kind of place.

For planning if you book a spa reservation, they tell you the time and it is a half hour BEFORE your treatment.

Hidden FEES! - $8 to self park and $25 amenity fee per night!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
downey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013

We got a a deal on Group on for the resort. It was a luxury room with parking, $25 food credit and $25 spa credit. We decided to upgrade our stay to a Dolce Suite. That turned out to be perfect for our family.

We arrived a couple of hours after the scheduled check in time. When we got there, the room was not ready. The manager quickly gave us four complimentary drinks in their lounge while we waited for the room. As we waited, we noticed how beautiful the resort is. The landscape is great. Plenty of outside seating area for people to enjoy the grounds. We didn't have to wait long for our room. The manager personally came to give us our room key and apologized again for their error. We love when people to responsibility for their mistake. It is a sign of great customer service.

We got to our room and were blown away by it. It was spacious and clean. We quickly got settled in and went to the pool. Because we arrived on a Sunday the pool only had a few people there and it continued that way for the week. We absolutely loved that it was not crowded. The pool was clean with plenty of clean towels and seating. There were great lounge chairs for two, a bed, plenty of umbrellas and tables plus cabanas.

I did visit the spa for a pedicure. The spa was nice as a whole. The front desk team was ok. There was some confusion about bring my teenage daughter. They told my daughter on the phone she would be able to come and use the facility and it services. Yet, when I got there for my pedicure they said she could stay with me in the room while I got the pedicure only. She would not be able to stay in the spa or get any service. We did not complain because she wanted to go to the large pool. The other issue there was only one person at the front desk. She had a few people waiting to check in and ask her some questions. I had to ask for a tour of the facility after checking in because it was offered to me. I waited for like 5 minutes before I could ask. During the tour, I was glad I came to the spa. It had two small pools. They offered sunscreen, lounge chairs and an umbrella for part of a pool so not to get burned while sitting in the water. Inside was a sitting area for both men and women. This area had plush lounge chairs to relax. Inside the women's locker room was an eucalyptus steam room, showers, a quiet room plus an area dressing area. All of it was clean and well maintained. After my pedicure, I spent a few hours there enjoying the spa. It was a great experience.

My pedicurist made up for the front desk staff. Maricela (I believe that was her name) was attentive, knowledgeable and did a wonderful job. She was so worth the tip they automatically add to your bill. We had a wonderful personality, a true joy to have as a pedicurist. We discussed some of my areas of concern about skin. She recommended a product for these concerns. I asked for a brochure on the product. She went to get one but returned and apologized repeatedly because there were no brochure on the product. That was disappointing because I was interested in finding out more information on it. Maricela also brought my some fruit and water during the pedicure. She gets a 5 stars rating for her work and customer service.

The staff as a whole were great and attentive. We used many of the services at the resort and the staff was great each time. Although, while at the pool area, we waited over 30 minutes for a couple of drinks one time. I actually had to go to the bar area for the drinks. The waiter apologized and said he was also responsible for room service as well as the pool. Then on the last full day we found out by a waitress that there is an automatic 20% gratuity added to pool service. She told me this before I signed my receipt. I thanked her for her honesty as we had been added 20% for tip in addition to their automatic one. Fortunately at check out, the front desk clerk reversed all the added tips from our bill. This was not easy as she had to go back the three days we were there and look for each receipt. She did that with a smile.

We totally enjoyed our time there. It was exactly what we wanted a quiet, relaxing vacation before school started. The customer service was amazing.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Corona, California, United States
1 review
4 of 5 stars Reviewed August 21, 2013

Love the fact that its not too far to drive. It's definitely great for a quiet getaway from the bustling city life or just away from home. Amenities exceeded my expectations. Staff were very courteous and helpful. Resort have an awesome view of the nearby mountains. Hammocks were comfortably situated in the lush gardens. Enjoyed looking at the starry night sky. Loved the fact that they grow most of their herbs and citrus in the resort gardens. Will definitely recommend this place and planning to come back again hopefully soon!!!

Room Tip: The patios were very cozy
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 21, 2013

stayed here 2 years ago and had an excellent time.

this time, not so much

- 3 hour wait to check in
- FEES! almost $40 a night in fees
- lame adults only pool

won't be heading back here, lots of other choices in the area with more personality and less fees

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladera Ranch, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 17, 2013

We only were able to stay one night, but had a lovely, relaxing time. The grounds are beautiful, both pools were nice (and not crowded at all), and the room is very large. I wish we had been able to stay longer. We used a Groupon and it was extremely affordable.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Director of Sales at Miramonte Resort & Spa, responded to this review, August 19, 2013
Thank you for taking the time to share the experiences during your recent visit to the Miramonte. I have passed your kind words on to our team. We look forward to welcoming you back on your next visit to Indian Wells. Grazie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland, Oregon
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed August 15, 2013

Ok, we were going to use this hotel for our wedding guests. They did not manage the discussion process very well. Additionally, we stayed here to sample it out and found the valet on duty to be quirky and off-putting every time we drove up. The front desk was engaged with busy work and made us wait till they were done shuffling some papers. Restaurant staff was great. Setting is very pretty and the Spanish style architecture is lovely. Terrific location within the desert. The room we stayed in was outdated and definitely needs a makeover. Net net, for the price, and with the issues we had with some of the staff, there are other exceptional hotels in the area that have as much (if not more) to offer at a more reasonable price.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Director of Sales at Miramonte Resort & Spa, responded to this review, August 19, 2013
Thank you for taking the time to let us know about your recent stay. I apologize that the entire experience did not live up to your expectations. We strive for perfection throughout all areas of the resort and your comments regarding our service and product are very disappointing. Our hope is that you will give us a chance to redeem ourselves on your next visit to Indian Wells. Again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miramonte Resort & Spa

Address: 45000 Indian Wells Lane, Indian Wells, CA 92210
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miramonte Resort & Spa 4*
Official Description (provided by the hotel):
Located in Indian Wells, 15 miles from Palm Springs, the AAA Four Diamond 215 room Miramonte Resort & Spa features a world-class day spa with nearby championship golf courses. ... more   less 
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Also Known As:
Miramonte Resort And Spa
Miramonte Hotel Indian Wells
Miramonte Resort Indian Wells

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