We stay August 8th to the 12th 2010 I went with my husband and 3 kids, 6, 4, 1. First of all we got a complimentary upgrade on the room which had the most amazing view of the pond and mountains! Second upon arrival we received a surprise bottle of wine and chocolate dipped strawberries (we had mentioned it was our 8th anniversary). Not only were WE excited but the kids too!(for the strawberries lol)
We were married here back in 2002 and try to come back at least every two years and it just gets better and better. There were nickelodeon themed activities while we were there that the kids LOVED. Its definitely a family place with the sandy beach that leads into the pool to the environment in general. Three different pools to choose from. One was a 1ft kid pool that my 1 yr old loved because she could stand in it on her own.
Everything was kept clean and the service was FAST at all times. We got a great package that allowed us to order ALOT of room service and pool food. The food was great and the AMOUNT was enough to feed two people! Tanya Harris the Program Coordinator went ABOVE our expectations and was a HUGE help with all the minor details. The guys at the front door that take your luggage even remembered my husband. Shows how personal the staff gets with their guests "were NOT just another face". We love that. Thanks Esmeralda ONCE again for making our stay great..with a family that has grown over the years each and every one loves this resort and we will be back in another two years if not sooner! :)