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“Family Haven” 4 of 5 stars
Review of Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
4.0 of 5 Resort   |   44-400 Indian Wells Lane, Indian Wells, CA 92210   |  
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Ranked #2 of 4 Hotels in Indian Wells
Certificate of Excellence 2014
Rancho Mirage, California
Top Contributor
56 reviews 56 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Family Haven”
4 of 5 stars Reviewed July 22, 2014

Because of the services offered and the various pools, this hotel is ideal for children as well as adults. The buffet is nice, but dinners could be better. Views are lovely.

Many business meetings and proms as well as wedding are held here...usually during the cooler season when functions can be outside.

Generally the service is excellent, rooms are nice and roomy. Depending when one stays here, it can be expensive.

Room Tip: Corner suites are wonderful for families. Porta-cribs are available.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014 via mobile

This is our second time visiting. This time we brought the family. The pool area is like nothing you have seen before, awesome! We brought our son and his Service Dog. I was amazed how we'll they treated the Dog. Just like she was another guest. This complete service from Valet to House Cleaning is incredible. They treat you as if you were a celebrity. Thanks again Renaissance for another great stay

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 19, 2014

This hotel is very comfortable. The lobby and guest rooms are decorated nicely and the pool area is large. The staff is very friendly and helpful. I always like to give both pros and cons so here we go... Pros- Good location in Indian Wells - adjacent to Hyatt Grand Champions which is also a great place to stay - with a golf club in the middle so if you like to golf it's all right there. They also have tennis courts and underground free self parking which is a huge plus in the summer. The beds are very comfortable and our room overlooking the golf course was very quiet. The area between the pool and lobby has different levels with seating areas perfect to sit around in the evening with friends and a drink! The fitness center is well equipped and towels and water are provided. Just down the street is a Starbucks and a little further is a great place called The River with many really good restaurants, a huge movie theatre and some shops. There is also a Ralphs nearby to stock up on snacks and drinks for your mini fridge provided in the room. They also provide flavored water throughout the lobby and fitness areas which is a nice touch. The cons - everything seemed a bit smeary - door handles, elevator doors, windows. That extra clean touch of a 4 or 5 star hotel was lacking a little in the common areas. The pool is only 3 FEET DEEP everywhere - even though it's sectioned off, there is no "deep " end anywhere. Hard to stay submerged - more like a wading pool- my son scraped his back severely on the bottom just by pushing off the rim backwards. Now if you have a small child - this could count as a pro for you. There is also a sand beach front entry on one side and a 1 ft. deep rectangular pool area for the really wee ones. There is only 1 place for breakfast on site and it's very pricey and just not very good. Even the pancakes were kind of chewy - that's why I mentioned the nearby Starbucks - a much better and cheaper option. There is also a bagel place a little farther down than Starbucks and on the opposite side of the street.
Overall this is a really good place to stay for a couple of days in the desert.

Room Tip: If you go in the off season (summer) and they have availability, they will often sell you a second r...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Highland, California
Top Contributor
95 reviews 95 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 18, 2014

We were here from Monday through Friday for a school conference. Overall, this place was spectacular. I gave it a four instead of a five, because I felt the lobby dinner prices could have been a bit more reasonable. However, this place was awesome. The rooms are very spacious and we were lucky to be on the fourth floor with a balcony room overlooking the pool - be sure to ask for this. My kids loved playing cards on the balcony at night. Also, we loved asking for turn down service at night when we left for dinner. Housekeeping would come, at no charge, and take out garbage and pool towels, and get beds ready for the night. Loved this place. We ate at the lounge one night. Sushi was awesome, prices for the other food was a bit high and no happy hour deals, but that was the only one bad thing. Everything else was absolutely superb!!!!!!

Room Tip: Ask for balcony looking over pool (Room 4070 for us)
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Stayed July 2014, traveled with family
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Tucson
Top Contributor
340 reviews 340 reviews
52 hotel reviews
Reviews in 102 cities Reviews in 102 cities
309 helpful votes 309 helpful votes
5 of 5 stars Reviewed July 17, 2014

No strangers to the Marriott family of products, we believed this to be one of the best properties in the Marriott chain. Okay, so maybe the Marriott Ocean Club on Maui and the Arc de Triomphe in Paris were just a bit higher in our ranking but this was certainly up there with the best Marriott has to offer.

Coming in here on a www.TravelZoo.com offer, we snapped this deal up in a heart beat. We are Marriott faithful fans (through-and-through) so, this fit in perfectly with our grand travel (family oriented) plans. What a treat!!

The property grounds will knock your socks off. The pool (with its own beach) is the biggest we've ever seen. The property interior has all the bells and whistles to be expected from a 5 star resort. This is a paradise.

Favorite places we found to grab a quick meal or a great dessert were Café Biscotti and Glo. Café Biscotti offers great grab 'n go breakfasts and their healthy brown bread turkey sandwiches ($7) are over-the-top great. After dinner tonight, we enjoyed a $22 "fondue for 2" dark and milk chocolate died-and-gone-to-heaven dips for 9 different treats (fresh fruits to sinful other non-fruits). Paired with chocolate martinis, we did, in fact, make it to the threshold of heaven.

Wait staff is courteous, attentive, and friendly. We loved that the assistant at Café Biscotti ordered down to the prep kitchen for sandwiches we wanted (but were sold out). What service!

I am racking my brain trying to think of something to criticize and all I could come up with is that the parking garage has no gate so anyone can come and park and enjoy the amenities here. The pool gates are likewise open to the public. Hotel security says this is a work in progress.

The rooms are clean and nicely appointed. We observed a maintenance man going down the halls today with a cart containing several cans of paint and a paint roller in his hand. That explains why this beautiful property always looks so fresh and clean and free of blemishes.

The fitness room is huge and actually has enough treadmills so no one needs to wait. There's so much of everything that the visitor feels they are actually at a health club rather than a hotel facility.

The gift shop is located just a door or two down from Cafe Biscotti and has everything from snacks and ice cream to darling designer clothing and jewelry (some items on sale for 75% off).

This is a Cadillac property in every respect. This will be high on our list of repeat performances. Good job, Marriott!

Room Tip: Pool view, upper floor is best.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, July 22, 2014
Thank you so much for your wonderful remarks; you made our day! Please do come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 14, 2014

We recently stayed at the Renaissance Esmeralda Resort and Spa and were very happy with our stay. Corner rooms (7122) are large, clean and beautiful. The pools are huge and have enough room so that you don't feel crowded! There is even a sandy beach leading into one of them. We had a problem with our first stay and contacted the management, who immediately responded and invited us back to stay at their expense. Everything was wonderful! Friendly staff, many dining options, and blissful poolside days!

Room Tip: the corner rooms are larger than all the others (except for the suites). Corner rooms are Junior Su...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San DIego
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 8, 2014

My husband and I spent the 4th of July holiday at this wonderful resort. Beautifully landscaped grounds and amenities. Terrific poolside area for any guest- this resort embraces children and provides their own small pool! They have a very comfortable and inviting cabana area which offers grilled hamburgers and street tacos very reasonably priced- and delicious.
The inside public areas are spacious and provide many sitting areas and a large bar area with large screen televisions.
Upon entering the hotel, an attendant offers you a wonderful strawberry/basil iced tea and a little brownie snack. Very nice touch.
Reception area is right off the front entry and the attendants are very personable and assist you quickly.
The rooms are a nice size and we had a larger balcony. We enjoyed it in the coolness of the morning and evening. The bath area is large and offers Aveda products.
Resort well placed in community- many fine restaurants and shopping ( Ell Paseo) nearby.
This is our second stay and we will be back!

Room Tip: Ask for a corner room- they have the larger balcony.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44-400 Indian Wells Lane, Indian Wells, CA 92210
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance

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