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“LONG walk to rooms far from elevator, Hidden parking garage” 4 of 5 stars
Review of Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
4.0 of 5 Resort   |   44-400 Indian Wells Lane, Indian Wells, CA 92210   |  
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Ranked #2 of 4 Hotels in Indian Wells
San Diego, California
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
52 helpful votes 52 helpful votes
“LONG walk to rooms far from elevator, Hidden parking garage”
4 of 5 stars Reviewed July 23, 2013

We stayed here for the weekend for my 20 year high school reunion. It was literally 125 degrees and my 9 month old was with us so we didn't *really* get to experience much outside of the hotel. We weren't able to use the pool because it was just way too hot out. But it sure looked beautiful from our room!!

The room was nice and clean and good sized. We ate in two of the restaurants (Cava for breakfast and the Italian one for dinner) and both were very good. The Lemon Raspberry pancakes at the Cava were simply amazing. The reunion was in one of the ball rooms... Valencia maybe? It was a great room, good setup with a happy hour outside of the main room. The hotel did not organize the reunion, but they did give us a great rate for rooms.

There is a hidden parking garage behind the hotel. If you are there in 125 degrees and don't want your carseat to melt (or anything else) it is really great to have this covered parking option. Otherwise the main parking is a huge lot out in the sun.

The air conditioner worked amazing!

Room Tip: ask to be near the elevator.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
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English first
London, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

We recently enjoyed out stay at the Esmeralda and would return in a flash. We have been staying with Marriott properties since 1990 at all levels and this property is a standout because:
-location
-staff were amazing, including Jackie that checked us in
-pool perfect
-room very clean and updated
-wonderful bath
-beautiful property, well maintained

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Long Beach, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2013

We stayed 3 nights on the golf, spa, and breakfast package. The staff at the golf course, spa and Cava restaurant were all helpful and attentive. The golf course staff went out of their way to be helpful. We ate Cava and the Sushi bar. All the food was excellent especially the Esmeralda roll at the Sushi Bar. We enjoyed the vacation very much and would definitely return.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, California
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed July 19, 2013

I've stayed in most of the resorts in the area for various Coachella adventures but rarely come around during other times of the year. However my partner had a conference here and I tagged along, with visions of quiet days relaxing by the pool, sumptuous meals and restful sleep.

Driving in, there was no signage telling us where to find covered parking, and the driveway was under construction with awkward speed bumps everywhere. Again, no signs directing us to the front desk so we hauled our bags around by the pool desperately seeking a place to register. While walking by the pool I noticed at least 50 children jumping and playing while bad music you'd expect to hear at a cheap Caribbean resort boomed over the sound system. Looked like fun for the kids, but no serenity whatsoever.

Finally we found a desk and then continued a long, awkward zig zag walk to our illogically numbered room. The rooms are pretty nice with a lot of wear showing on all the furniture (though I'm ok with that for sustainability reasons!) The bathroom is spacious but like a previous reviewer said, the tub/shower looks like something you'd find at a Holiday Inn. Ours didn't drain properly so I called for service, which was prompt and effective (they even gave me a hammer-shaped chocolate as an apology for the inconvenience, which was kinda cute).

But the kicker was at 4 am when the alarm started to go off. I didn't even notice that there was a clock in the room. We unplugged it. It had a backup battery and went off again. I could not get back to sleep that night. Not cool, Renaissance Esmerelda. When I called the front desk the agent said "Well what do you want me to do about it?" Sweet. In the end she did take some money off my bill and was completely open to giving me whatever I wanted, but I would have paid $100 extra just to have gotten a good night's sleep in the first place. It's a hotel - I'm here to sleep - get some alarm clocks that require that the alarm be intentionally set, or have the staff turn them off - but this is unacceptable to me, especially at a fine resort.

When I finally did go to the pool I noticed that it is a max of 3 ft deep in any of the pools at any point. So one can't really swim. As I walked around the pool my feet turned black from the dirt. The lounge chairs were filthy. Little bugs bit me. And today I stepped in bubble gum in the pool elevator I thought, "I don't think I will be staying here again if I have a choice."

Such a shame - it's a beautiful property. Maybe this is a great place to bring kids but it's not good for an adult looking for a quiet retreat.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, July 23, 2013
We apologize that you did not have the wonderful resort experience that is our goal for each and every guest. Please be assured that your arrival experience wasn’t customary and we appreciate your feedback very much and will review our signage. Your alarm should never have gone off and the situation should have been addressed with grace. Our housekeepers are trained to delete any previous settings and we apologize that this was not done. The cleanliness of the pool is also being addressed by our team. We hope you will consider a return one day soon so that you can experience the true Renaissance Esmeralda experience that we are very proud of.
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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2013

I have stayed in several of the resorts in the Palm Desert/La Quinta area. This was my first stay at the Renaissance Esmeralda. The hotel is spacious with lots of seating in the reception areas and has a large pool with a nice beach entry with two jacuzzis. The pool area was quite noisy and sound carried up to our room until 11pm when the pool closed. The rooms are comfortable with nice amenities. I was particularly disappointed with the quality of service at the hotel. Our room was missing a certain staple item in the bathroom that I had to request twice before it was delivered. (Conditioner) In addition, and this is quite unusual, the bathroom smelled terrible due to a particularly smelly shower liner. I had to request that the liner be changed because the odor was so overpowering. (This is my reason for the 2 stars.) The next day, our hairdryer stopped working and I had to call to request a new one be delivered. (Keep in mind that my hair was partially wet.) We waited for half an hour and had to leave before it arrived so we could get on with our day. To the hotel's credit, they did credit the resort fee for the first day but overall, I have to say that the quality of service and attention to detail is not what I would expect of a 4 star hotel. Hotel staff were very nice but honestly, I would not recommend this place to my friends after my experience here.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, July 23, 2013
Thank you for your comments. We apologize for the challenges with your guest room but appreciate very much the fact that you brought these to our attention. An outstanding resort experience should have been the result of your visit and we hope you will visit us again so that we can provide that to you.
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Highland, California
Top Contributor
88 reviews 88 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 15, 2013

I went to the resort for five days, four nights in July for a conference. I took my daughter and mother with and we had two rooms. The rooms are very nice, very spacious. Check in was a breeze and bags were brought up right away and bellman was extremely kind. He was from Minnesota and gave us several ideas for dinner places. My mom loved the lady at the concierge, she made reservations for us two out of the three nights. The first night my air conditioner wasn't working, so we asked for it to be checked out. We were told to give it time, it would get cooler overnight. The next morning the room was still 74 degrees and my moms adjoining room was a cool 68 degrees. Another guy came up and decided the coil was dirty, so fixed that and all was good. However, no apologies or compensation. That was the only major negative. We went to the Italian restaurant one night and Elliot was out waiter. He was kind of standoffish at first, but warmed up to us and we had a delightful dinner. I would suggest this place anyway. The only thing that would make it better would be a kids menu for the few times kids show up. But like I said, delicious. Another night we ate at the bar. Service was slow to start, but once they got moving everything was fine. Portions were large. Three days my mom and daughter had lunch at the pool. They loved it, food was good they said, and everybody was very friendly. I gave you lots of information, but take advantage of all of the amenities. It is a great place. It would have been a perfect score if we were taken care of more quickly with the air conditioning issue. We will go back.

Room Tip: Self parking is easy, no need for valet.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Francisco, California
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 14, 2013

Although I stayed here as a couple I could tell this was a very family friendly place. The beds were super comfortable. We had a room with a balcony facing the golf course. I used this balcony to dry my wet clothes from the pool. That 100 degree weather did the job quite nice. I was disappointed that there was not a deeper pool area, but with all the kids I understand. I think the deepest is 3 ft. With the hot weather I found it interesting that the Jacuzzi was running. Might be an area for the hotel to save cost, energy and maintenance. Any one using a jacuzzi in 100 degree weather is crazy. The staff was friendly and even offered to shuttle me to my car in the parking lot.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, July 16, 2013
Thank you for your lovely comments about our team members and our resort property and we appreciate your suggestion on the hot tubs. As amazing as it may seem, the hot tubs do get utilized in the summer, particularly on cooler evenings. We look forward to having the opportunity of serving you again one day soon.
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Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44-400 Indian Wells Lane, Indian Wells, CA 92210
Location: United States > California > California Desert > Greater Palm Springs > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance

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