I have stayed in several of the resorts in the Palm Desert/La Quinta area. This was my first stay at the Renaissance Esmeralda. The hotel is spacious with lots of seating in the reception areas and has a large pool with a nice beach entry with two jacuzzis. The pool area was quite noisy and sound carried up to our room until 11pm when the pool closed. The rooms are comfortable with nice amenities. I was particularly disappointed with the quality of service at the hotel. Our room was missing a certain staple item in the bathroom that I had to request twice before it was delivered. (Conditioner) In addition, and this is quite unusual, the bathroom smelled terrible due to a particularly smelly shower liner. I had to request that the liner be changed because the odor was so overpowering. (This is my reason for the 2 stars.) The next day, our hairdryer stopped working and I had to call to request a new one be delivered. (Keep in mind that my hair was partially wet.) We waited for half an hour and had to leave before it arrived so we could get on with our day. To the hotel's credit, they did credit the resort fee for the first day but overall, I have to say that the quality of service and attention to detail is not what I would expect of a 4 star hotel. Hotel staff were very nice but honestly, I would not recommend this place to my friends after my experience here.
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- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Indian Wells
- Indian Wells Renaissance