Renaissance Esmeralda Resort & Spa delivers in every aspect of customer service. The minute you enter the driveway the lush landscaping, colorful flowers and perfectly cut lawn is the first indication that you are probably going to we treated well.
My first interaction was with the valet/bell staff at the front door. When they saw my golf clubs they quickly offered information about the driving range and club storage arrangements. One really polite guy from Minnesota (Sorry, I forgot this name) offered to deliver my bags to the room, wait to me to change to golf clothes and drive me directly to the golf driving range so I could hit balls before the range closed for the day. This same person greeted me by name every time he saw me for the next six days...what a pleasant surprise. I sure hope the Renaissance realizes how important the valet/bell staff can be in the big picture.
The rooms and bathrooms were pretty large. Recently renovated, decently done and pretty good value for the $$$ spent. The rooms and entire resort were spotless...everywhere.
Ice and vending machines on the floors are well hidden off the main areas which seems to keep the noise levels down.
I loved the fact that citrus infused ice water was available in the lobby and fitness center just about 24 hours a day. 100% refreshing even when I didn't think I wanted a glass of water.
The fitness center was just about the right size...not too big, not too small and centrally located with a view off the pool on one side and the golf course on the other. I was a bit miffed on day one when I could not find anti-bacterial wipes to clean machine. The following day a dispenser appeared and stayed full for the rest of the trip.
The pools and surrounding area is awesome. Plenty of seating both near the water and away should you prefer a little more quiet for reading or sleeping. One nice feature is an area where children can walk into the water with a depth of 2 inches or so which gradually gets deeper.
Make an effort to walk the grounds of the Esmeralda Spa even if it's just around the building. The grounds are beautiful and really well maintained. Walking on the nearby golf course is discouraged unless you get there early or late in the day. Rangers keep an eye on non-golfers and prevent "joy walkers".
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- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Indian Wells
- Indian Wells Renaissance