We love this resort and have stayed here numerous times in recent years. The resort is beautiful, the refurbishment looks really good and the staff overall provide great service. We spend a lot of money on hotel stays for our family vacations and do not mind paying for excellent service.
The pool staff here are seasoned, attentive and quick. This Easter weekend was no exception. The pool area was crazy and these folks were running constantly to keep up, and we noticed no drop in service at the pool. Some guests get carried away with reserving pool chairs by throwing a couple towels down at 7 am, but the staff handles this very professionally by enforcing the rules when necessary and going out of their way to find you a place to lounge, complete with umbrella if you request.
Our room was clean and the new furnishings and designs looked great. The lobby and hallways that looked dated last year, have been tastefully upgraded. The place feels and smells new.
The hotel provided a great egg hunt and Easter bunny that our kids have learned to look forward to.
Not everything with our stay was perfect. Room service was supposed to deliver at 8 am and delivered (waking up our kids) at 8 pm. The next morning, they delivered at 8 am but forgot one of the breakfasts. Due to the hotel being full of families, they also "ran out" of cribs for a time. But, in each case, when we mentioned it to hotel staff, they corrected the error quickly and with apology. We realize there will be a service mishap now and again; but, where they make it right, we can't ask for anything more. So, despite these minor lapses, I still think the hotel, the management and the service staff at this hotel are excellent. We look forward to going back frequently.
- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Esmeralda Resort
- Renaissance Indian Wells
- Indian Wells Renaissance
- Reservation Options:
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