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“Great Weekend Getaway” 4 of 5 stars
Review of Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
4.0 of 5 Resort   |   44-400 Indian Wells Lane, Indian Wells, CA 92210   |  
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Ranked #2 of 4 Hotels in Indian Wells
Certificate of Excellence
San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Weekend Getaway”
4 of 5 stars Reviewed November 5, 2012

My husband and I spent our 1 year wedding anniversary here. The room was nice and the bed was comfortable. The staff was very nice. The best part of the resort was the pool and location. We spent one day relaxing at the hotel between the pool and spa, and the other day in the El Paseo shopping area. We paid extra in order to have the resort credits each night. There was no restrictions on the use of the credits. The first night we used them for a dinner at the Italian restaurant (would not recommend, nice setting, view and staff, but food was over priced and not very good). We used the rest of our credits at the spa. We ran into a booking issue however the spa staff went above and beyond to make it right. There is a great bar area in the center of the hotel and a great outdoor area with fire pits. We will return and would highly recommend.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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Los Angeles
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Renaissance Esmeralda is a beautiful property with several pools that we enjoyed without being told that they're were "adult only". Traveling with two children, it is important that they be allowed to roam without getting out of our site. This resort provided that for us.

The several fire put lounge areas are beautiful; somewhat secluded; and comfortable.

I have stayed at many resorts where you couldn't get a poolside attendant to take an order. Here, we saw the waitress walking around frequently. Without asking, she brought me a cup of ice and water, which I appreciated because I forget about the possibility of dehydration when sunbathing.

Problems with rooms; miscommunication with front desk; wrong food orders, etc. can occur at any hotel in the world (and I've stayed at some of the best of them). What defines a top notch resort is how quickly and professionally the staff and management attend to and resolve these issues. From experience, I assure you that the staff and management at this property did everything possible to guarantee that my family and I will be back again soon.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tucson, Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 1, 2012

I attended a yoga conference at the resort and had a wonderful experience. The grounds, facilities and staff were welcoming and relaxed. The room (discounted for the conference) faced the open atrium and it was noisy weekend nights. There was a nice outdoor patio facing the mountains but it overlooked the main entrance where a sound system played continuously morning to night. The pool was great, the food was great and the general atmosphere made the weekend a relaxing get-away. The resort is very close to a lovely shopping district with fun shops, beautiful landscaping and many good restaurants. I will return next year.

Room Tip: Ask for a room that does not enter onto the main atrium nor overlook the main entrace, both due to n...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potsdam, New York
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 29, 2012

We recently stayed at the Esmeralda Resort for a business conference. The plus points were the staff was exceedingly friendly and helpful, the sheets were some of the softest I have ever slept in, and the ambiance was lovely. We visited the spa and while the spa was only average the massuese was great! Also the spa was very clean as was the rest of the resort.

Downside: The food was not very good, the person that checked us in lied and told me on that there were no king size beds available and when I asked for the manager suddenly she was able to find one. It was too hot to play golf.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Americus
Level Contributor
157 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed October 28, 2012

A grand place to attend a yoga conference as it permits not only all the activities of such a conference but also provides a beautiful view. Those staying an extra day are rewarded with all the ammenities the hotel offers including a large pool, plenty of deck chairs, whirlpools and waterfall feature, and firepits for evening conversation and dining al fresco. The hotel has several good dining options, an excellent work out facility, and prompt and courteous service.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, October 29, 2012
We so enjoyed having your group with us last weekend! Thank you for your lovely comments and glad you enjoyed our amenities.
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Florida
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 27, 2012

Not the quality I would expect for the price. The area is lovely and the grounds well maintained but the room only medicore. Had to call repeatable for room supplies. The spa had to be called multiple times for arrangements.

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, October 29, 2012
Prompt service is of utmost important to us and we apologize that you did not get responses at once to your requests. We’ve received excellent reviews of our new guest room concept and were disappointed to hear that your room did not live up to your expectations.
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Toledo, OH
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed October 20, 2012

I stayed here for 6 nights for business. Rooms very nice and housekeeping very good. However, front desk is non responsive on several occasions, restaurant food not that good for the price and most everyone that ate a certain food at an event got sick. This is not a typical Marriott resort property and would never stay here again at any price. Spa is nice but only one good person doing massage and we bought 6 different massages.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, October 29, 2012
We are delighted to hear that you liked our new guest rooms and appreciate your concerns being brought to our attention. We strive to provide exemplary service and products to you, our guests and were very sorry to hear that we did not meet your expectations. With regards to your comment about food illness, we looked into this extensively and have no reports of this in October and assure you that food safety is of utmost important to us. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44-400 Indian Wells Lane, Indian Wells, CA 92210
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance

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