I had a lunch appointment at noon November 9th. I was out of my room for 2 hours. During this time, someone came into my room and stole my designer made 18k gold and topaz earrings. I reported this theft to hotel security and at first, they were very courteous. They told me that Marriott Corporation had insurance and would cover my loss. Now that I am back home, they have completely changed their decision and told me that they are denying coverage, even though we were able to identify the hotel employee who stole my earrings. This event completely ruined my trip. I stay in 5 star hotels and pay extra just so this kind of thing doesn't happen. I am shocked at the way Marriott Corporation is treating this theft- . Beware--I would never stay at this hotel again and plan to warn everyone I know that watch out-- personal belongings are NOT safe when you stay at a Marriott property.
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- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Indian Wells
- Indian Wells Renaissance