My wife and I made last minute reservations after checking in at the Hyatt Palm Springs and finding that that hotel was not what we had hoped. We made the right choice in going to the Hyatt at Indian Wells. From the moment the staff at the Hyatt Indian Wells picked up the phone (we called the hotel directly vs. central reservations) until the bell desk loaded up our rental car and we drove away, the service was outstanding. Everyone we encountered was very friendly, very helpful and truly made us feel relaxed and at home.
Our room was very nice, very clean and very quiet. The bed, including the pillows, was comfortable. The pools are great. We were delighted to find that they had an adults only pool (a must at any resort, in my opinion). The staff were kind enough to give us a nice price on the rental of a cabana since we were there celebrating our anniversary. The service at the pool was excellent - the staff was very attentive and friendly.
As for food, we ate at the hotel restaurant one night. The food was very good. We ordered breakfast via room service and it was also very good food.
The hotel is located near El Paseo which has some great restaurants and good shopping. Definitely worth checking out. Of course, the area is a great location for golf as well as desert hiking. We particularly enjoyed our latest visit to Joshua Tree National Park.
Overall, I would highly recommend this hotel.