My wife and I just complete a week stay. Let me start by saying that the quality of the facility is outstanding as is the service. The grounds are impeccable and the staff fawns over its guests so it gets high points for that. Now here are the complaints, one major and the other two minor.
My major complaint is the temp of the adult pool water. It is FREEZING to the point that there is rarely anyone in it. My guess is that this is intentionally to avoid overcrowding in the water since the pool is small. But we came to be in the desert and relax in the pool not just next to it. Between my wife and I we did not spend 5 minutes combined in the water and we were not alone. Most people had the same complaint.
The other issues had to do with our room. We stayed in a one bedroom casita and the bathroom fan sounded like an old 1970 pickup truck. Also the shower head was awful, a $15 unit from Home Depot. I get being thrifty but in a $500/nt room? Come on guys, you can do better than that.