We were happy with the room, the location and the breakfast.
The downside, we were there during toilet changes. We asked that it not be done to our room until we returned. To our surprise, we had a new toilet upon our return. When brought to the attention of mgmt. they have yet to respond. There are video cameras facing all the rooms. Finding out who is not the issue.
Overall the hotel met our needs but we are not done with Best Western concerning the issue of policy.