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“Expansive Resort” 4 of 5 stars
Review of Hyatt Regency Huntington Beach Resort & Spa

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Hyatt Regency Huntington Beach Resort & Spa
4.0 of 5 Hotel   |   21500 Pacific Coast Highway, Huntington Beach, CA 92648   |  
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Ranked #1 of 19 Hotels in Huntington Beach
Certificate of Excellence 2014
GreenLeadersSilver level
San Francisco, California
Top Contributor
116 reviews 116 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
84 helpful votes 84 helpful votes
“Expansive Resort”
4 of 5 stars Reviewed November 20, 2013

Stayed here for three nights to attend a conference. It's actually a pretty dazzling property. Great grounds, several pools, very nice meeting spaces for the conference.

I only wish I could have visited during warm weather - and we weren't in the middle of such short days on the calendar.

Rooms and bathrooms are large (though I really hate the fad of sliding doors for the bathrooms, they are kind of loud).

Staff were all very nice and professional.

The weird thing about being off-season is that the shops and restaurants were pretty vacant. (The main dining location, The Californian, is under renovation - and many of the other restaurants are seasonal). As a result of the season, food choices are slim. there's the surfer bar, the Red Chair Lounge, and the pizza place. I was going to choose the pizza place one evening, but they had nothing ready made and I didn't want to wait (If you live in a city with a place like that, you'd assume it was a front for a drug ring or something ;-) ). The surfer bar was fine, but nothing special - they could do better as the Cobb salad I ordered had the look of pre-prepared bits that were placed on the plate.

There is are several shops on property, but the food options in them are mostly pre-packaged from what I could tell. And there's really not much within walking distance (although I found out late that the generic hotel next door is actually a Hilton (which is confusing because there is a regular website and a Hilton website, so maybe that's a recent take-over).

I did not have a car, so was pretty much relegated to remain on property. The car park charge seems a bit gouging, as are the room service fees. My burger with fries and a $12 glass of wine came to about $40.

That said, I wouldn't mind coming back, but not in winter, and not without a car.

And Eron Hodges, Executive Assistant Manager, please don't paste the same response you've done on every review. If you don't have anything new to say, I think you're missing the point.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 27, 2013
Dear s fimporter,

Thank you very much for taking the time to write a review. We hope you will come back and stay with us after the opening of our new restaurant. The concept is roots to restaurant -- featuring comfort food with attitude. Highlighting world class wines, hand-crafted cocktails, and localized brews, we intend to blend old and new, rustic and refined, food and drink as essential pairs. Please let me know when you will be back so we can make arrangements for you to sample our seasonal West Coast cuisine, paired with international and California vintages – perfect for sharing.

Eron Hodges, Executive Assistant Manager
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1,566 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Montecito, CA
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 19, 2013

This hotel is very pleasant, well-maintained and relatively new, having been completed in 2001. The location is not all that great (intersection of Pacific Coast Hwy. (also known as Hwy. 1 or "PCH") and Beach Blvd.) because its not really within walking distance of any dining or shopping. Main street, which has some shopping and dining, is about a mile or so away, and most of the remaining shopping and dining areas are several miles away in either direction on PCH, or a few miles up Beach Blvd. toward the 405 freeway, so you really need a car. I don't believe the hotel offers a shuttle service, since we never saw any shuttles during our two week stay, but I'm not entirely certain of this.

The hotel is, however, right across the street from a good beach, and I think this is the main attraction for most people. There is a quaint bridge spanning PCH that connects the hotel to the beach parking area. Be aware that, in the summer, the beach can be very crowded, as are the local roads, and there are some very large surf competitions and other events during that time which also draw massive (and, in recent years, somewhat unruly) crowds. In the fall, when we were there, the crowds were nonexistent and the weather was still very good and quite warm most of the time. The same is probably true in the springtime.

The hotel has two very nice pool areas, including the main pool which is quite large, and a smaller one with some short water slides for kids. Food service is available poolside at the smaller pool. There is also a spa grotto courtyard which includes three hot tubs surrounded by lush landscaping. The pools are great for kids or anyone looking to relax by the pool in a lovely setting.

The hotel is very large and spread out, spanning an entire city block, and was built around three major courtyards, each of which has a water feature (i.e., one of the aforementioned pools or the spa grotto). We stayed in a spacious (1100 sq. ft.), nicely decorated two-room suite with a separate living area and wet bar overlooking the spa grotto. We had a large patio off the living room with a table and four chairs that made the room seem even larger. The rooms were very clean and have comfortable beds. Pillows are a bit soft but, since I brought some of my own pillows, it wasn't a problem. The furnishings, however, could have been a bit better; our couch and chairs were rather firm and uncomfortable for sitting for long periods. The bathrooms were large and well appointed, and there was plenty of hot water and good shower pressure. I was also pleasantly surprised that the water wasn't as hard as it is at most hotels...they must use some sort of water softening system, which I greatly appreciated.

There is a 20,000 sq. ft. spa on the property, but we didn't have a chance to go there. We did, however, enjoy observing and feeding the large Koi fish in the lovely pond located right in front of the entrance to the spa. They have an extensive kid's activity program (Camp Hyatt for kids) which includes fish feeding twice a day, which if you have kids would be a fun activity for them. Luckily, adults can join in too!

The only major flaw with this hotel is that the food is sadly lacking, especially the breakfast buffet, which is utterly abysmal, to say the least, and should be avoided. Offerings there included exceptionally dry toast and French toast, dry and bland scrambled eggs, lukewarm dry breakfast meats, a small selection of cereal and juices and an omlette station. For a hotel of this caliber, we were shocked that the breakfast was this limited and this bad. As a result of the poor quality, there is very low attendance at breakfast. Thank goodness it was offered for free as part of our room rate, because there is no way we'd have paid good money for it!!

Unfortunately, the room service breakfasts and other meals were not all that good either, just average at best, and very expensive. We ordered one breakfast that was only a little bit better than the food at the buffet and, after receiving the only dinner order we made, I had to call and complain because a $28 scallop entree was completely overcooked, rubbery and bland, but they were nice enough to remove it from the bill. Needless to say, after these experiences, we sought food elsewhere for the remainder of our stay, with the exception of a few meals at the Mexican restaurant on the Hyatt Regency property, called Pete's Sunset Grille. The staff there was exceptionally polite and accommodating, and even gave us our dinner for free one night because the meal was delayed excessively due to an error on their part. The restaurant also has a charming outdoor patio with plenty of heat lamps for cool evenings, as well as a fireplace with very comfortable seating.

As an alternative to the Hyatt's breakfasts, I highly recommend the Sunday brunch buffet at the Shades Restaurant at the Hilton Huntington Beach, which is just a block or so away. The brunch was so good there that I was motivated to write a separate review for it, which you can find by looking up the Shades Restaurant on Trip Advisor. The date of this review was November 17, 2013. There was even a very talented magician performing tricks at tables here! Very entertaining and a great meal! I would imagine that the restaurant is very good in general, not just on Sunday at brunch, so it would make a good, close alternative to the Hyatt's restaurants.

So aside from a few meals at Pete's Sunset Grille at the Hyatt, we had to go out or order out for each and every meal, which was not at all convenient and became somewhat of an annoyance after a few days. Since we were there for two weeks, this meant a lot of eating out at restaurants far from the hotel. This takes up a lot of time, and makes it hard to do other activities or just relax at the hotel because you're constantly having to get ready and go out to restaurants. The distance you must travel to reach these restaurants and the traffic you typically encounter on the way add considerably more time. Its also a big hassle in the morning if you have something to do, because you have to allow time to get food somewhere prior to doing your activity. We were hoping for a unit with a kitchenette to help with this problem and to allow us to occasionally make a meal or snack in the room, but there are no such units at this hotel. There are small fridges in each room that are empty and can be used to store food, but when asked for a microwave, the hotel stated that they stopped providing them because they were considered a fire hazard. Other hotels don't seem to have a problem providing microwaves upon request, so I was a bit surprised by this.

Regarding parking, it is valet only (no self-parking of any kind) and is quite pricey. There is little to no street parking available. However, the valets are all very polite and helpful, always offering to assist with directions or in any way they can. Bell service was prompt and courteous. The staff in general is almost universally extremely friendly and accommodating.

Please be aware that the hotel is VERY popular for meetings and events and, although there were only a few going on in October during our stay, we were warned by the staff that in the summer, attendance of these events (including numerous weddings) is huge, and there are often literally hundreds of people congregating in the hotel's main courtyards and public spaces, so I wouldn't recommend that you visit in the summer unless you're part of such an event or don't mind huge crowds. I can just imagine how slow the valet and room service must be at those times as well! If you are looking to plan an event, however, this would be a great place to do it because the ballrooms and other meeting spaces are extensive and quite beautiful. The grand ballroom and some of the other ballrooms are located in a separate building adjacent to the hotel, which is part of the reason the hotel takes up an entire city block.

The hotel is also dog friendly, which was great since we had our dog with us. The staff were very accommodating to our dog, and gave him toys and treats! The grounds are so expansive that they make a wonderful place to walk a dog and, indeed, we very much enjoyed our nightly walks around the hotel grounds and the beach area, where there were also multiple bonfires every night. Apparently you can use the fire pits for free and there are plenty of them available. There are also some small fire pits in various locations throughout the hotel grounds, and many people including ourselves bought and used S'mores kits from the little grocery store on the property, which was really fun! Its also really pleasant to sit in the outdoor public areas of the hotel in general, with their beautiful fountains with sculptures which add to the charming ambiance of the place. The furniture is also very comfortable, with several areas offering couches and chairs with tables.

Overall I recommend this hotel with the caveats mentioned above. If the hotel would just correct the food situation it would be a far better place to stay, and hard to fault.

Room Tip: The hotel is four stories high and the higher floors will generally have the better views. Ocean vi...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 26, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 16, 2013

We got 2 panoramic oceanfront Andalusian suites on my daughter's birthday. The rooms very clean, beds comfy and overall elegant Mediterranean architectural designs. The pools and grounds are beautiful.

The cons were the parking; it gets pretty expensive if you stay a few days and was for our visiting guests the evening of the party as well.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 18, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

The Hyatt in Huntington Beach is exquisite. The location is amazing, the banquet rooms are beautiful and the service was great. Catering did a fantastic job with the meals. The only negative is that they don't offer parking - only valet.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 18, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hollywood
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed for only one night and we wished it could have been more. Clean rooms, very comfortable beds, beautiful grounds,and a location that cant be beat. The staff is really well trained and go out of their way(with a smile!) to be helpful. We had a problem with our first room (allergic reaction to smell) and we owe a huge thanks to Julie, Steve, and Shannon, who were not only super kind, but diligent and patient until they found us a room that worked. The next morning, i was searching to find a green tea and ran into Jeff, the concierge, in the hallway and he took me in the back door of their regency club (looked very nice) and got me a hot water and green tea. The staff really helped to make our stay a pleasure. You have to try the breakfast buffet at the californian, it was one of the best! I did hear they were going to be renovating their restaurant so be prepared for that project to be happening. There is a $25 resort fee which covers wifi and a few other amenities. Parking is a bit pricey, but its huntington beach,ca...Overall, we highly recommend it!

Room Tip: If you can afford it, upgrade to a regency club room..you dont want to be on the pch if you like lea...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 14, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
83 reviews 83 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 13, 2013

Room was very clean and appointed in comfy stylish decor. The grounds are great with a choice of pools and food. It is hard to beat its proximity to the ocean.

Important things to know:
They charge $25 per night for grounds fees
They charge $34 per night to park your car and there is no self parking option
These two together can dramatically increase what seems like a reasonable price for the hotel

Also important is that my ocean view was completely blocked by palm trees so pretty much a waste of funds spent. Either get onto the third floor or do not bother.

Room Tip: If you want an ocean view, either make certain you are on one of the rooms adjacent to the beach (it...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 14, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 12, 2013

Even though I live very close to this resort, it was an absolute pleasure to stay at and relax. The resort's landscape, amenities, views, and location is a must stay for visitors and for those who live in the Orange County area, if you want to get away from the hustle and bustle, book a stay at the Hyatt. The Californian is a fabulous restaurant for dinner and their breakfast buffet is superb; after breakfast taking a stroll over the Hyatt bridge that connects you to the beach was nice. Red Chair Lounge was a great place to have drinks and watch the football games after dinner. Service all around was attentive and personal. I do have to agree with the other reviews that the valet parking is steep $34 for the 1 night, not sure if it is per night, so be prepared. The Regency Club room was spacious and had a very nice view of Huntington Beach and the Hyatt landscape.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehodges, Manager at Hyatt Regency Huntington Beach Resort & Spa, responded to this review, November 14, 2013
Thank you for taking the time to write a review about your recent experience at our resort. We are thrilled to hear you had such an amazing stay and we will be sure to share your positive feedback with our staff.
At Hyatt we pride ourselves on providing authentic hospitality and superior service and we thank you for choosing Hyatt Regency Huntington Beach for your trip to Surf City USA. We sincerely hope that you are able to visit us again soon.

Surf City Regards,
Eron Hodges
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Huntington Beach Resort & Spa

Address: 21500 Pacific Coast Highway, Huntington Beach, CA 92648
Phone Number:
Location: United States > California > Orange County > Huntington Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Huntington Beach
#1 Family Hotel in Huntington Beach
#2 Green Hotel in Huntington Beach
#2 Business Hotel in Huntington Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Huntington Beach Resort & Spa 4*
Number of rooms: 517
Official Description (provided by the hotel):
Located in a community also known as "Surf City, USA", the resort offers easy access via a pedestrian walkway to eight miles of wide beaches where waves crash and surfers reign. The magnificent Andalusian architecture, reminiscent of Spain's southern coast, and lush landscaping combine to create a sense of casual elegance and your own private seaside retreat. All rooms have private terraces, and most feature stunning views of the Pacific. ... more   less 
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Also Known As:
Hyatt Regency Huntington Beach Resort And Spa
Hyatt Regency Huntington Beach Hotel Huntington Beach

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