I came to "Huntington" (the motel WAS NOT in Huntington, nor was it in view of the ocean) to meet up with a group of girlfriends, only 2 of us were staying in the motel. Yes we are 19 and 20 but had no intention of being rowdy and partying, especially in that small dump. Upon arrival the owner was incredibly rude to me, did not believe me about the number of guests staying in the room so proceeded to take it upon herself to walk out to our car and examine how many people were in it. Because I'm young she tried to nickel and dime me with anything she could. She then called my MOTHER to confirm the number of girls staying. Before leaving to settle in the room her last comment to me was "NO PARTYING". I feel as if something along the lines of "enjoy your stay" would have been more appropriate.
After that little experience we had been sitting on the idea of staying else where. We headed to the beach to relax and think about it. After an hour, we decided we wanted to cancel our 2 night reservation. On our walk back to the motel, my mother called me furious, a total of 550 dollars had been withdrawn out of our account, over drawing it and causing an extra 30 dollar fee. Only 350 should have been taken out. The extra 200 was a HOLDING feeI, meaning it should not have been officially charged unless damage was done in some sort to the room. I went in to discuss cancellation fees and to try and resolve the over draft issue. The lady who I dealt with prior told me I had to pay full price, meaning I would receive zero money back to cancel my reservation. SHE LIED and then had the nerve to tell me I had to go through booking.com about my holding fees, and that she had no control over the charges made. That's complete bull crap considering she is the one who swiped my card.
I did as she said and called booking.com. Had an excellent experience with whomever I spoke to and was re informed that I do in fact receive 150 dollars back from canceling my reservation and that they have no control over my credit card. After a 2 hour argument back and forth with the owner and her lies to steal my money, she finally offered to give me my refund. I told her I would be letting everyone know of the awful experience I had at her motel. At that minute she walked away yelling she wasn't giving any of my money back and she was calling the cops on me for "threatening her". I refused to leave without my refund and reminded her that that would be stealing my money. Her decision on calling the cops quickly changed. I told her our credit card company would be in contact about a full refund, considering we hadn't even stepped foot in the room and her attempt to withhold my money from me.
On my way out I was able to stop a couple from checking in and I'm here to do the same for you! The place is filthy, she had her children cleaning the rooms, a bag of towels were open and strayed across the parking lot and the WORST customer service I have ever received. DO NOT stay at this motel. It is not worth the price nor the attitude. I typically would give someone the benefit of the doubt but this woman was a liar and will tell you anything to keep your money!! HORRIBLE, HORRIBLE, HORRIBLE!
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- Also Known As:
- Oceanview Motel Huntington Beach
- Oceanview Hotel Huntington Beach