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“Another fine stopover” 4 of 5 stars
Review of SpringHill Suites by Marriott Hesperia, CA

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SpringHill Suites by Marriott Hesperia, CA
3.0 of 5 Hotel   |   9625 Mariposa Rd, Hesperia, CA 92345   |  
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Ranked #2 of 8 Hotels in Hesperia
Saint Louis, Missouri
Top Contributor
203 reviews 203 reviews
75 hotel reviews
Reviews in 106 cities Reviews in 106 cities
71 helpful votes 71 helpful votes
“Another fine stopover”
4 of 5 stars Reviewed April 8, 2013

Stopped here after a late start on a long road trip. Very nice, location was great, rooms clean and nice, breakfast good and reservation as planned. Not sure what the area has to offer, we just stopped for the night and this hotel satisfied our needs

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, April 9, 2013
Thank you very much for taking the time to share your hotel stay experience. I am delighted to hear you and your family enjoyed your stay. It is our top priority to make sure our guests are happy and we can be your home away from home we hope to see you soon. Thank you again for sharing your experience it provides feedback and helps other travelers when in the area when choosing where to stay.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Salt Lake City, Utah
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 8, 2013

When we travel I always try and book hotels with separate bedrooms because of different sleep schedules. I am always up at 6 am and my hubby sleeps in to 8 or 9. I paid extra at this hotel to have two separate bedrooms for ourselves and our teenage son. Upon arrival I was disappointed to find the master bedroom was open to the kitchen area with no door. My husband and I slept in the smaller room, but I woke up my son the next morning since there was no door and to get to the bathroom I had to walk through his room. Our smaller bedroom was adjacent to the hall and the morning noise in the corridor woke my husband up early as well. We had a poor nights sleep. Don't bother to pay extra to get the two bedroom option.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, April 9, 2013
Thank you for taking the time to write a review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to the layout of your room. I am sorry that this was not described to you upon making your reservation. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.



Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Springhill Suites for your future travel needs.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 4, 2013 via mobile

We stayed here one night at the end if March. The rooms were very dirty, the furniture was so dirty we would not sit on it, we also left our shoes on when walking on the carpets. The carpets were torn and stained. The pool was very cloudy so we decided to pass on using the pool. We were told breakfast ended at 8:30am which is an hour earlier that most Marriott property's Ive stayed at so we did miss breakfast.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, April 9, 2013
Thank you for taking the time to write a review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to the problems you experienced during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.



Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Springhill Suites for your future travel needs.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 2, 2013

Maybe we just hit a bad day or time, but we found this hotel lacking. It began with arrival at 2:15 tired and hot and being told we would have to wait until 4 for a room to be ready. The clerk said that perhaps the broken elevator would be repaired by then or did we want to stay on the main floor. The elevator remained down but we chose to take the top floor. The rooms were standard Springhill and comfortable but, as previously mentioned, a bit more worn than others we had been in.
Our biggest complaint was the breakfast. We arrived at 9:10 for a breakfast ending at 9:30, to find the counter and tables dirty and covered with spills and most items entirely out or depleted - nothing was restocked but the coffee. Four hotel employees were making their breakfast out of what was there and told us we better hurry as it would be closed down promptly at 9:30. Sure enough, at that time the lights were turned out over the food and dining area.
We have never seen such a poorly handled breakfast area and felt this hotel overall did not meet Marriott standards.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, April 3, 2013
Thank you for taking the time to write a review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to the problems you experienced during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.



Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Springhill Suites for your future travel needs.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
140 reviews 140 reviews
74 hotel reviews
Reviews in 87 cities Reviews in 87 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Stayed for 3 nights for business. The room is roomy and clean. It has a pretty big living room with kitchenett and a separate bedroom. The down side was the noise from the highway could be pretty loud. Breakfast is like most of the hotel. Front lobby staff are friendly. Location of the hotel is near shoping area and eatery.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, April 3, 2013
Thank you for your feedback it helps other travelers when in the area. I am glad to hear you enjoyed your stay. It was a pleasure having you stay with us and we will see you next time you are in the area.


Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Top Contributor
109 reviews 109 reviews
37 hotel reviews
Reviews in 53 cities Reviews in 53 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed a few nights while on vacation in the desert. This is my go-to hotel when I visit Victorville on business, so it was a no-brainer to stay here on vacation. The location is great and during this visit, the hotel was very quiet. There is ample parking and fast food within walking distance. Everything is clean although the hotel is a little dated. It was nice to have the space to spread out as a couple.

My only complaint, and it's becoming more and more annoying every stay, is the list of rules you are forced to sign when you check in. I am a frequent Marriott guest and this is the only Marriott I've ever stayed in that makes you do this. It's so annoying that I'd stay someplace else just to avoid this in the future if there were other options.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, March 20, 2013
Thank you very much for taking the time to share your hotel stay experience. I am delighted to hear you and you enjoy your stay. It is our top priority to make sure our guests are happy and we can be your home away from home. I understand your issues with the reg card at check in and we can definitely make it so you don't have to sign that each time you check in since you are one of our regular guests we can can create a permanent one that stays on file and just make a copy of it each time you check in we do not want you to go elsewhere just for this reason we enjoy you staying with us. Please let me know next time you are traveling to the area and planning to stay with us so I can set up a permanent reg card for you. Thank you again for sharing your experience it provides feedback and helps other travelers when in the area when choosing where to stay.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

Excellent overall - staff was professional and courteous. Facilities well kept. Clean rooms. The beds were Very comfortable and linens were clean and comfortable. We were very surprised to have such a comfortable bed! Will definitely stay here next year.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... H, General Manager at SpringHill Suites by Marriott Hesperia, CA, responded to this review, February 11, 2013
Thank you very much for taking the time to share your hotel stay experience. I am delighted to hear you and your family enjoyed your stay. It is our top priority to make sure our guests are happy and we can be your home away from home we hope to see you and your family next year. Thank you again for sharing your experience it provides feedback and helps other travelers when in the area when choosing where to stay.

Marie Pranger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Hesperia, CA

Address: 9625 Mariposa Rd, Hesperia, CA 92345
Location: United States > California > Hesperia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Hesperia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Hesperia, CA 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Springhill Suites by Marriott in Hesperia, California preserves the spirit of hospitality and history of the American West. Conveniently located off I-15, we are convenient to Apple Valley, Victorville Mall, Factory Outlet Center, Big Bear Ski Resort, Wrightwood Ski resort, Silver Wood Lake, Edwards Air Force Base, Las Vegas and Ontario. Whether your purpose is business or pleasure, we provide all the amenities important for today's travelers. Enjoy our spacious and stylish two room guest suites, featuring: a large sitting area, well lit work place, 19" LCD cable TV in the living room and 32" TV in the bedroom, high speed internet, two telephones, voicemail, coffee makers, microwave oven, mini-fridge, hairdryer, and iron/ironing board. To further enhance your stay, we provide a complimentary deluxe breakfast, free local calls, fax/copy service, business center, fitness center and heated indoor pool/whirlpool. ... more   less 
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Also Known As:
Springhill Suites By Marriott Hesperia, Ca Hotel Hesperia
Hesperia Marriott

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