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“Decent stop-off location” 4 of 5 stars
Review of Courtyard by Marriott San Bernardino Hesperia

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Courtyard by Marriott San Bernardino Hesperia
3.0 of 5 Hotel   |   9619 Mariposa Road, Hesperia, CA 92344   |  
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Free Parking
Ranked #4 of 8 hotels in Hesperia
Cambridge
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
“Decent stop-off location”
4 of 5 stars Reviewed September 15, 2013

We stayed here on our way back from Vegas to LA and although we could have done the run through, it was good to have a stop-over. The hotel was quite new and clean and is located next door to the Suites, which probably have a bit more space, but overall we had no grumbles. Had a balcony view and two queen beds, fridge etc. Certainly adequate for our needs travelling and thankfully lifts to all floors as by then the suitcases were getting a bit heavy. There is a nice little bar and restaurant in the lobby, friendly service and very reasonably priced and looked good quality food - breakfasts looked good, but we were pushed for time. No complimentary breakfast as most of the other Marriott hotels that we used on the road trip.
Friendly staff, got entered into a draw as we arrived, not sure if we have won anything though!
Swimming pools both indoor and outdoor, used both , clean and well maintained. Spa pool indoors. Gym/Exercise room was very well equipped and if we had time, would have been good for a work-out as there was a decent range of equipment for the average gym user.
Would stay again. Close to several decent fast food or other restaurants and a Walmart if you want to DIY your food choices.

Room Tip: Ask for a rear view upper floor, overlooking the pool. No scenic views here though!
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 18, 2013
Thank you for taking time for giving us a review. We appretiate your comments and this is a tool to make our service better.
THANK YOU
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

85 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
chandler, arizona
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

Easy access from the freeway, yet very little road noise. 2 queen beds with plenty of pillows. Mattresses on the firm side yet still comfortable. Small refrigerator in room as well. Elevators were readily available, even from the 4th floor. Quiet overall though I suggest requesting a room away from the ice maker on any floor. We traveled with a group and rooms were on 3 different floors and the ice maker ran loudly when not in use. We enjoyed evening drinks in the lobby as well as a few breakfasts of scrambled eggs and toast. Reasonably priced and friendly staff. There are many fast food choices, Chipotle, drive thru Starbucks, Farmer Boys, IHop. A good restaurant with bar type food as well as fish/shrimp dishes is Beef O'Bradys. Target and Walmart close by as well. If we were in the area, I would definitely stay again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
Thank you for taking time to write this review, We appretiate your Response and Hope to See you next time .
THANK YOU
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hesperia, California, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2013

I had a wonderful stay ,, clean and comfortable..lots of lobby room..The gym was clean,fresh cold water... coffee was always hot and ready ... I am hoping to make this Courtyard a regular stay....Thanks to all staff members that make it wonderful for me ,,,,

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
Thank you for taking time to write this review, We appretiate your Response and Hope to See you next time .
THANK YOU
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 8, 2013

Had to wait a long time to switch rooms after finding ants in our room. After maintenance came in and saw the ants and told us to move rooms the lady at the desk kept insisting that they don't have ants.
Firepit would not stay lit.. Not enough gas going to it.. Almost impossible to get extra towels.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
I would like to thank you for your review and we will take this as a Corrective step for our better service improvment. I appretiate your response and appologize on the inconvience.
THANK YOU
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

I stayed here for two nights with my son while visiting family in the area. The room was clean and quiet. But the mini frig could only be set to the on position for 2 hours, the air conditioner shut off when we left the room so was quite warm whenever we returned. It also seemed to shut off when there was no activity in the room so we woke up during the night and needed to turn the air conditioner back on. There were a few used pool towels in the pool area but no clean towels. The maid service didn't get to our room until 4:30 pm. There was free coffee in the lobby in the morning and they had computers for printing boarding passes and internet use. But there was a problem with the printers. I was fairly disappointed in this hotel as I've stayed at others in the chain with far better management.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
I appologies on the inconvience you had during your stay. And will be taking this as an tool for improvment. Please allow us to serve you better. looking for your next stay with us .
Thank You
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 2, 2013

Awesome place!. Located near freeway entrance easy access to north or south I-15 but far enough not to be bothered by freeway noise. Plenty of eateries in the area, Burger King, Arby's, Popeye's, Starbucks, Denny's, Ihop, Baker's Burger, Inn and Out, Sonic...on and on! Not to mention the bistro in the lobby.

Beautiful property, updated large lobby area wih plenty of space. Four computers and a mini library at the business center. Two swimming pools, one indoor with a hot tub and another outdoor pool. Extra seating in the patio behind the bistro and a small courtyard with a walking path. An up-to-date gym with thread mills with large individual tv monitors and earplugs provided.

The room was spacious and clean. Decorated with modern decor, Mini Frig and very comfortable beds. All this for a very reasonable price. Definitely more than expected! Would I come back? I'm looking for a reason to book another stay there again!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
Thank you for taking time to write this review, We appretiate your Response and Hope to See you next time .
THANK YOU
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 19, 2013

This review is essentially what I would have written for a business trip. I really only wanted a great bed and quiet room. This Courtyard provided just that...

We got the last ferry off Catalina Island and I needed to be in Las Vegas for work in the morning. So we intended to drive out of the LA basin and stay part way, We bid an impossible price on Priceline and didn't get lucky. But they did give us the option for a 3 star for less than $60 but it was late. We were tired and just went for it. Marriott Courtyard was what we got.

We left at about 6:30 AM so I can't really give much on the facility but what we did experience: Wanted to swim but not enough time. Front desk indicated they had indoor and outdoor pools. Great staff but they did lock the door just a bit early (9:57 PM) so we had to use a key even though we had just checked in.

Wonderful bed and silent room. Slept in so well we were an hour late getting up.

TV had a lot of channels but it was a mix of LA channels and cable channels. Seemed you had to search for a long time to find something interesting.

Nice large bathroom but the door always swung closed. Kind of irritating when you want to talk to somebody while combing your hair.

Shower was adequate but it took a bit of time to rinse off (LA is very restrictive).

Towels were a bit small. Not up to Courtyard quality.

Room Tip: Standard good room rules: away from ice machine, away from A/C and early morning garbage collection...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager760, General Manager at Courtyard by Marriott San Bernardino Hesperia, responded to this review, September 9, 2013
Thank you for taking time to write this review, We appretiate your Response and Hope to See you next time .
THANK YOU
Bijal Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott San Bernardino Hesperia

Address: 9619 Mariposa Road, Hesperia, CA 92344
Phone Number:
Location: United States > California > Hesperia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Hesperia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Bernardino Hesperia 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott San Bernardino Hesperia Hotel Hesperia
Courtyard San Bernardino Hesperia

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