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“Not bad” 3 of 5 stars
Review of BEST WESTERN Dry Creek Inn

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BEST WESTERN Dry Creek Inn
3.0 of 5 Hotel   |   198 Dry Creek Road, Healdsburg, CA 95448   |  
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Ranked #6 of 8 Hotels in Healdsburg
Marsh Harbour, Great Abaco Island
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Not bad”
3 of 5 stars Reviewed April 18, 2014

First off, I go in, and the toilet seat is loose. OK, I bend down and tighten the screw. No problem. Then, I notice the drain plug in the sink is broken. Also, for some reason, the toilet flush handle has to be held down for a really long time, to make it flush. Now that I've got all that off my chest, the positives: the room was pretty nice, the area was handy to the freeway, and to downtown Healdsburg, and the breakfast was pretty good. But the maintenance issues are more of what I would expect from a roach motel, which this place is definitely not.
The beds. First off, I believe they were doubles, and not the queens they were advertised to be. Second, if you don't mind a soft bed, as I don't, you will be fine. If a soft bed isn't your cup of tea, as it is for my wife, you won't sleep well.
To sum up, we enjoyed our stay in Healdsburg, and I would give this BW another chance, but they need to do something a bit better.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review, April 21, 2014
Dear Trip Advisor Past Guest:

Thank you for completing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

I am sorry you had to fix the toilet seat yourself. This should have been caught by our room inspector's. I will share your comments with our Executive Housekeeper, to make sure this item is added to the inspection report. This is something we certainty do not want our guests to be doing. With respect to the toilet flushing, we are fitted with older water saving devices that require a longer than normal time to hold the handle for flushing. In light of the current drought conditions in California, we are in the process of updating all our toilets with newer water saving devises.

Lastly, you mentioned our two bedded rooms were doubles. These rooms actually are equipped with Queen Size beds. I am not sure why you thought they were doubles, but I can assure you they are Queen size beds.

We look forward to you staying with us again, so that we can have another chance to provide you with a superior experience.

Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel and Best Western.


Sincerely,

Aaron S. Krug
President and General Manager
BEST WESTERN Dry Creek Inn
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1,296 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calistoga
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 18, 2014

The Dry Creek Inn is one of the most affordable hotels in Wine Country and with the recent additions, it is even more of a value. The staff from front desk to housekeeping work hard to please and are very efficient. Rooms are comfortable and the AC keeps things cool in the toasty summer months. It has been a family favorite for years and we love the new rooms.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 18, 2014

Spacious, clean room with a jacuzzi tub and fireplace. A patio looked out to the interior courtyard. Good, hot breakfast. Staff was friendly and helpful. Located near many vineyards and close to historic downtown Healdsburg.

Stayed March 2014, traveled as a couple
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Danville, United States
1 review
5 of 5 stars Reviewed April 18, 2014

This is the second time my sister and I have stayed at this hotel. We felt safe and well taken care of. The hotel rate is very reasonable. The location is very convenient to wine tasting, shopping and eating in Healdsburg. We will be making this an annual trip!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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San Jose, United States
1 review
4 of 5 stars Reviewed April 16, 2014

Dry Creek Inn is a good value hotel with comfortable accommodations- especially for travelers with pets. The staff is warm and helpful and there is a great breakfast banquet with fresh, hot food, plenty of tables and a lovely outdoor seating area.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, United States
1 review
4 of 5 stars Reviewed April 15, 2014

This is a great spot to stay for the price. Not far from the town center, and nice accommodations. Right at the edge of Dry Creek as well.....we stayed here during Spring Break and were able to take advantage of the local wineries and town restaurants. Staff was friendly and overall very good.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 13, 2014

This hotel is reasonably priced for the area, a good location, clean, and dog friendly. If you aren't going to be there much this is probably a good place to stay. However, we actually wanted to sleep and that was when it stopped working. Every person who walked down the corridor sounded like they were walking through our room, and then people next door returned from wine tasting all day and it sounded like they were partying in our room. We actually decided to drive 2 hours home that night instead of staying and trying to sleep through it. Just know what you are getting into here before you decide to stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review, April 14, 2014
Dear Trip Advisor past guest:

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

With respect to the over night noise, I apologize if some of our guests were not thoughtful of others trying to sleep. We do our best to mitigate this problem. But due to the location of the lobby we can only respond to when notified by other guests. We do have a strict noise policy in place and will not hesitate to remove the culprits from the hotel without a refund. I will let the Front Desk Manager know there was an issue with noise during your stay.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300.


Sincerely,

Aaron S. Krug
General Manager
BEST WESTERN Dry Creek Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dry Creek Inn

Address: 198 Dry Creek Road, Healdsburg, CA 95448
Phone Number:
Location: United States > California > Sonoma County > Healdsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Healdsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Dry Creek Inn 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Best Western Dry Creek Inn is the heart of California's famous Wine Country in the beautiful town of Healdsburg CA, just 15 minutes from Santa Rosa. Five minutes from our hotel is the popular Healdsburg’s Town Square, home to many award-winning fine dining and family restaurants and boutique and antique shopping. Over 150 of the renowned Dry Creek, Russian River, and Alexander Valley wineries and River Rock Casino are within 20 minutes of the hotel. ... more   less 
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Also Known As:
Best Western Plus Dry Creek Hotel Healdsburg
Best Western Healdsburg
Healdsburg Best Western

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