We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel!” 5 of 5 stars
Review of Hotel Healdsburg

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hotel Healdsburg to your Saves list
Hotel Healdsburg
4.0 of 5 Hotel   |   25 Matheson St., Healdsburg, CA 95448   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Ranked #5 of 8 Hotels in Healdsburg
Austin
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed April 29, 2010

My wife and I stayed at the Healdsburg Hotel and we had a wonderful time. It's a wonderful hotel with a wonderful staff. The customer service is off the charts - from providing maps, planning winery trips, helping with shipping arrangements to restaurant recommendations - they were really great and certainly lived up to their reputation. No question was too dumb and they made us feel like a VIP (which we certainly are not) from the moment we arrived. The complimentary breakfast was outstanding as well. My only complaint, very minor, was the traffic noise in our room. We stayed right on Plaza or Town Square side of the hotel and it was a little noisy at night. Having said that, the beds and pillows were some of the best/most comfortable that I've ever experienced at a hotel. I highly recommend this hotel and would stay there again.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

396 reviews from our community

Traveler rating
    196
    96
    58
    31
    15
See reviews for
41
217
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Waikoloa, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 11, 2010

We visit Sonoma wine country, and Healdsburg in particular, once or twice a year. My wife has been pestering me to stay at the Hotel Healdsburg for quite some time, but it is a financial committment I wasn't too thrilled to make. However, we treated ourselves to one night during our last trip and the hotel lived up to expectation. The staff is courteous and accomodating, and the rooms are contemporary chic. The location is the best attribute, since you can walk to so many restaurants and avoid the hassle of appointing a designated driver. Try Willie's for tapas..or Zin for California cuisine...of course the hotel's very own Dry Creek Kitchen comes very highly recommended.

We'll do it again!

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Anselmo, CA
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed April 4, 2010

There's a lot to be said in favor of Hotel Healdsburg - its location at the edge of the town square, its sleek, hip design, the outstanding service provided by certain staff. And yet, the whole experience doesn't add up to the sum of its parts. Hotel Healdsburg simply needs to get a few more things right to justify the cost per night.

A few days ago, my wife and I went to an ice cream parlor. The management had posted all of these signs around the place, telling people not to talk on their cell phones, don't stand on chairs, etc. They had not one but TWO signs saying that they had a right to refuse service to anyone. Somehow they had managed to turn getting ice cream into an unpleasant experience. A couple of people had messed up - been annoying on the cellphone or stood on chairs, and management had overreacted.

Hotel Healdsburg is suffering from some of that, too. When you check in, you have to initial three places that (1) smoking in your room will cause a $150 fine, (2) losing the room key will cost you $100 and (3) check out is 12 noon, and you will incur charges if you fail to do so.

Now I don't really know what kind of miscreant guests preceded me, but I don't consider this kind of legal lecturing to be a good practice in the hospitality business. It set the wrong tone for a stay and took the attention away from the beautiful design and otherwise positive attitudes of the staff there.

I reserved a courtyard suite in order to avoid the noise problems other reviewers have noted. The fact is, the location of the hotel is just going to cause there to cause sound to be a bit more of an issue than in other locations. The courtyard, which open up to Healdsburg Avenue, tends to cause an echoing of noise, whether it be automobiles or the sounds of people exiting Charlie Palmer's Dry Creek Kitchen restaurant or the hotel bar. It didn't find it to be excessive or intrusive; in fact, we slept until almost 10:00. However, if you're looking for a high level of peace and tranquility, I don't think that this is the place for you.

Our suite was very nicely appointed. Dark, wide plank hardwood floors were accented with nice rugs. We had a nice deck with an outdoor table and chairs. The bed was soft and had nice linens, and the bathroom offered every kind of bath amenity we could hope for. The suites have deep soaking tubs, and the hotel includes bath salts for those who wish to partake. I would recommend the courtyard suite. Little things - a small refrigerator with drinks were very nice.

But a couple of things just weren't quite right. Despite the fact that WiFi was available, we had to call the front desk for the password - again giving us the cue that they had to keep it a secret due to somebody abusing the free WiFi in the past. The electronic equipment (TV, DVD, stereo) were ridiculously complex to figure out. There were 5 remote controls and a page of directions that turned out to be wrong, given that one of the remotes was different than that described in the directions. Lighting in the suite was poor, a problem that I'm finding more and more as hotels go the eco route.

Perhaps worst of all, our morning showers weren't hot. While they got to a point at which they weren't uncomfortably cold, it wasn't pleasant. When I mentioned it to the front desk upon checking out, they said that their system ensured that hot water didn't get above a certain temperature in order to avoid scalding people as a "legal" issue. Now again, I don't know whether somebody in the past had gotten scalded and sued the hotel, but the water simply wasn't hot enough for me. Both my wife and I have standard issue skin. I don't think it was us.

I would be remiss if I didn't point out the exceptional service I received from Tegan, the concierge, who put together a beautiful Easter basket for my wife. In addition, I truly appreciated that they made an exception to their 2-night weekend minimum in order to let us do a Saturday night stay. These are the kinds of things that create good will and long-term relationships. But there's just too much missing here to justify the $400/night that we paid. All of the pieces are here - beautiful design, comfortable beds, great staff - but this is a management issue, and I hope that they'll recognize what it takes to be considered among the top echelon in the hotel industry.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2010

The staff was very attentive and the room was amazing. Really loved the hardwood floors and the bathroom was understated elegance. The hotel was very clean and relaxing.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2010

My wife and I stayed at this hotel for 3 nights in early January. It was truly a magical experience. We checked in several hours early without a hitch and we very pleasantly surprised to have received a free upgrade to a suite. We needed more hangers and a few firmer pillows and someone came to our room within 3 mins to address our needs.
The hotel itself is beautiful and stylish without being pretentious. They offer a wonderful free breakfast with fresh fruit, pastries and juices. Every evening local wineries provided free and informative wine tastings.
The hotel is in a perfect spot within walking distances of dozens of restaurants, tasting rooms and local shops. Once you check in you really don't even need to use a car except to tour local vineyards or to take a day trip to Napa or the coast (Bodega Bay is definitely worth the short drive.) Charlie Palmer's award winning restaurant, the Dry Creek Kitchen, is immediately adjacent to the hotel.
My wife and I can't wait to return to this hotel. We just regret that we couldn't stay for a few more weeks!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed January 15, 2010

This hotel deserves all the great reviews but remember you are right in the center of town and it is lively and noisy. Don't let that prevent a visit because the hotel and the location are perfect for walking around town . An abundance of good restaurants and shopping are within walking distance of the hotel. It has a good central location for driving to the many vineyards. Highly recommend.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed December 16, 2009

We stayed here one night. The entire hotel is a showpiece of Asian Modern; if you've stayed in a Kimpton hotel, it's exactly like that. Wide hallways, lots of dark wood--it's almost too hip for me, and I'm not even 40 yet.

The room was spacious, with plantation shutters, a DVD player, in-room coffee maker. The king-sized bed was insanely soft and cushy, with 400-count sheets. The bathroom was larger than some NYC bedrooms, with a separate tub and glass shower.

Despite a couple of annoyances (described below), we were overall enjoying our stay. But then we heard a horrible beeping at 5:30 AM. I looked out the window and saw an 18-wheeler food-delivery truck. The hotel management needs to insist to ARAMARK that they not deliver anything between 10PM and 9AM, ever. A hotel can get everything else beyond perfect--but if I wake up at 5:30, it might as well be a dive.

A couple of small things also annoyed me. Someone forgot to turn the heat on in the ostensibly heated outdoor pool. I went down at about 7:00 PM, stuck my foot in, and realized why no one else was there. I went to the jacuzzi; it was on, but the temperature was only 85 degrees! When you get in a jacuzzi, you want it so hot that when you get out, steam is rising from your skin. Wet and cold, I went back to my room and told the front desk. They said someone would turn the heat on, but I didn't see any activity down there, and they never called back--so who knows?

The room was also missing the bathrobes when we arrived; I told the front desk, and they were there when we got back from dinner.

Each floor has a computer in the hall for surfing the Net, but the one on our floor was broken, so we had to use the one on the floor below.

That said, the staff was wonderful--very helpful and nice. The front-desk gal and the valet gave us good directions. Great, free DVD library. The breakfast buffet was very good--but the room was a bit too dim to see what everything was. This place is all sleek and no cozy.

There is complimentary valet parking--but of course you tip the guy. The public parking is right behind the empty gravel lot where you first pull up for the valet. IIf you don't have but a couple of bags, you could just park in the public lot and carry your bags the 100 feet to the hotel.

If management would put as much effort on making sure every aspect of the guest experience is as good as the decor, Hotel Healdsburg could be a five-star property.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Healdsburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Healdsburg

Address: 25 Matheson St., Healdsburg, CA 95448
Phone Number:
Location: United States > California > Sonoma County > Healdsburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 8 Hotels in Healdsburg
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Healdsburg 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, TravelClick, Despegar.com, Booking.com, Jetsetter and Tingo so you can book your Hotel Healdsburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Healdsburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.