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“A hip alternative in Sonoma County” 4 of 5 stars
Review of Hotel Healdsburg

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Hotel Healdsburg
4.0 of 5 Hotel   |   25 Matheson St., Healdsburg, CA 95448   |  
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Ranked #6 of 9 Hotels in Healdsburg
Certificate of Excellence
Los Angeles
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A hip alternative in Sonoma County”
4 of 5 stars Reviewed June 21, 2014

We have had two stays now at Hotel Healdsburg, and both have been quite nice. In fact, we decided that HH would be home base for our wedding weekend. The location is great, and Healdsburg is a charming spot with a lot to offer. The overall space is quite lovely with a stylish, modern design. Our first stay was in a standard room, and the second was in an upgraded room. The primary difference being that the upgraded "suite" was significantly bigger and had a sofa. The bed was very comfortable. There is a ton of natural light coming from the ample windows. The bathroom looks stylish, but the open shower results in a wet floor. The only issue with our stay was that almost every encounter we had with the staff at the front desk seemed like it was their first day on the job. They even wrote the wrong room number on our room key folder at check in. But that didn't diminish our overall satisfaction with HH.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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    67
    33
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Dallas TX
Level Contributor
151 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 stars Reviewed June 8, 2014

We stayed two nights here last month and it was wonderful. The modern decor is not for everyone, but we loved the big bathroom and open shower. Breakfast was a vast buffet with eggs to order. Nice service, nice staff. large clean room.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 23, 2014

Nice design, wonderful location, right amenities, bit pricy, UNDER-MANAGED. A great disappointment that everything needed attention to detail. Nothing was great…most just adequate. Things vaguely dirty, needing a touch up. Staff "B's" not "A's". Cocktail music in bar…ugh. Cocktails themselves what you would expect at a place 1/3rd the price. I'll try someplace else next time.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 21, 2014

We had decent rooms, but the room temp controls seemed to be dated and not consistent. The great breakfast had attentive service; Towels are quality and clean, rooms are well tended to by maid and turn down service; Tegan the concierge is great too.
BUT, The hotel needs some attention to detail to maintain its high rating and to make it worth the rates--big window next to front desk is dirty, area where bikes are kept and adjoining sidewalk were never touched in the 3 nights we were there. No HD TV in my room, but friend did have it. The hotel is starting to show its age/wear and tear. Would probably stay there again but mostly due to the location.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma M, Front Office Manager at Hotel Healdsburg, responded to this review, May 23, 2014
We appreciate your feed back on your recent stay with us. We are currently in the process up updating the entire property. We have adressed the issue of daily cleaning of our common areas with housekeeping. We hope your future stays with us will be up to your expectations.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2014

The hotel was lovely. The location was very convenient. The complimentary breakfast a huge bonus and delicious. BE SURE TO LOCK ANY VALUABLES IN THE ROOM SAFE. I hid my diamond necklace at the bottom of my toiletry bag. It was missing the very next morning. Someone had to go into my zipped bag and rummage through to find the necklace. Do not be as trusting as I was. I did not think this would happen in a smaller more high-end hotel, which is the only reason I opted not to use the room safe. It is one thing if I had left my valuables in the open and on the counter. I did not. I specifically hid them making it difficult for anyone to find. Well... the hotel staff found them. The room's key system is closely monitored at this hotel which is also a nice feature. The only people in and out of the room besides us while we stayed was the cleaning staff on one day. That was the day the item went missing. Make your own conclusion. Use the safe.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma M, Front Office Manager at Hotel Healdsburg, responded to this review, May 26, 2014
Thank you for your kind comments about our rooms, location and breakfast. We are very sorry that your necklace has gone missing. Guest safety and security is of utmost importance to us. As a policy, we do recommend placing valuables in your room safe. This type of disappearance of a valuable which has gone missing from a guest room, is the first we have encountered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 17, 2014 via mobile

I've stayed at the Hotel Healdsburg many times for company events over the past five years. I love the area and I've equally looked forward to a relaxing time at HH as a bonus. But I have to say that the hotel is looking a bit tired these days and could use an update both in facilities and service.

There was nothing bad that really stood out--the room was clean but felt a bit worn, what was once contemporary now felt dated. Internet access was fine, breakfast a step up from the buffets you find at "business" hotels but not much beyond, a disappointment given the relationship with the Dry Creek Kitchen.

The service was a bit slack from previous visits, a point reinforced by my colleagues.

I always look forward to my visits to Healdsburg but I expect we'll opt for different lodging next time.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed May 13, 2014

We operate self-guided cycling trips in the region (Randonnee Tours) and were testing out a new itinerary using this hotel and loved it. The room was large; the lounges great; best part was the service, always friendly and with a smile. In summary, it has everything we look for in a hotel.

Room Tip: Rooms on the courtyard are quieter, but our room at the front was fine. Slept soundly.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Healdsburg

Address: 25 Matheson St., Healdsburg, CA 95448
Phone Number:
Location: United States > California > Sonoma County > Healdsburg
Amenities:
Free Breakfast Spa
Hotel Style:
Ranked #6 of 9 Hotels in Healdsburg
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Healdsburg 4*
Number of rooms: 55
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