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“Overpriced and a little tired” 3 of 5 stars
Review of Hotel Healdsburg

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Hotel Healdsburg
4.0 of 5 Hotel   |   25 Matheson St., Healdsburg, CA 95448   |  
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Ranked #5 of 8 hotels in Healdsburg
Cincinnati, Ohio, United States
Top Contributor
55 reviews 55 reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Overpriced and a little tired”
3 of 5 stars Reviewed January 28, 2013 via mobile

I agree with other reviewers, I really wanted to like this hotel but it was not the luxury, spa hotel experience we were anticipating.

The bathrooms in the two rooms we saw (307 and 310) looked very tired, worn out and didn't work well. There is tile all over the walls and floors and the grout in both bathrooms and the lobby bathrooms looked very messily repaired. We had no hot water and very little water pressure. The front desk was very little help. They said they were looking into the problem, which never did get fixed during our one night stay.

The beds weren't particularly comfortable, the tv in the rooms were small and unremarkable. There was no in room movie service, you can borrow a DVD from the lobby (mostly old and unimpressive selection) and not worth the hassle to get the DVD player hooked up.

Breakfast was included but again it was unremarkable. A buffet if cold food items with scrambled eggs and horrible waffles.

The grounds were attractive, if you like the minimalist, modern decor. The lobby was comfortable. However, customer service is lacking and it seems they are riding on past laurels. We have stayed at many hotels in this price range ($350-500) and this hotel does not stand up to most others. They need to step up their game if they expect to compete in the luxury hotel market.

The location is great, and the town of Healdsburg is wonderful.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis L, Front Office Manager at Hotel Healdsburg, responded to this review, February 26, 2013
Dear KKWalter,

Thank you for your review. We are listening and continuously strive for excellence in both service and the hotel features and amenitites. Some of the concerns you mentioned have been or are being addressed. Some things I'd like to note:

-We have greatly improved the water pressure in the entire hotel by replacing the pumps
-All bathrooms are in the process of having the grout redone and putting a new coat of wax on the tile
-We now have flat screen TVs with built-in DVD players in all rooms (no external device to worry about connecting)

I do hope you will consider staying with us again. If you'd like to discuss further, please contact me at travis@hotelhealdsburg.com

Best Regards,

Travis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Benicia, California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel is fantastic the service is superb the hotel itself is very modern and clean. The room are spacious and clean and modern has well. We got a weekend package that that included a $100 credit toward dinner or any of the hotel services. Overall a very nice hotel close to everything in town.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington, dc
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 21, 2013 via mobile

Wanted to love this hotel but the price was way too expensive for how run-down and shabby the rooms are now. We were going to check out and head to the Farmhouse Inn but the manager switched our room - which helped. He also said he would put a bottle of wine in our room and provide a discount for staying. No wine and his "discount" was $20. Needless to say, we are very disappointed with our stay and will not be back. A pity because the grounds are lovely and the location really is perfect for walking around Healdsburg.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 1, 2013

My wife and I recently stayed at the Hotel Healdsburg for a few days after Christmas. Had heard a lot about this place, but it didn't really meet our expectations. Important to note that our biggest issue was that the Hotel was way overpriced for what we experienced.

Have to say I agree with an earlier review from November 10th, and was mostly disappointed with our stay.

At the $350/night price point, HH really needs to step up its game.

The Good

Location (but better off staying in Calistoga or Napa and driving up)
Amazingly friendly breakfast staff (included breakfast not at all bad, for what it is)

The Not so good

Staff - friendly, but could use a few days in a Four Seasons training program
Rooms - a bit tired (severely worn mattresses (we changed rooms twice, both were not good)), paper thin walls/floors/ceilings, erratic A/C in the room
Fitness room - dated equipment, too small
Spa - not good, space akin to a locker room; even the spa treatment was weak

All in all, came away disappointed with our stay. Give their sister property, the H2 Hotel, a try instead....it's a lot cheaper, too

Room Tip: Third Floor only. Walls/Floors/Ceilings are paper thin. Try the H2Hotel instead
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 1, 2013

My fault, it isn't exactly my style. A little too modern-minimal. Well done if you like minimalist. I was drawn to come here because of the warm, plush lobby and Dry Creek Kitchen.
The other pluses...within walking distance to everything on the square and downtown, EXCELLENT Concierge service, color scheme is rich and hip, excellent service from all staff that we encountered, the size of the rooms and public spaces is gracious and furnishings there are plush and inviting. The breakfast was also quite good.
The furnishings in the room are, however, sparse. Very basic, very minimal. I love to travel in comfort...basic things like towel racks and heat in the bathroom or a handle on the heavy sliding door to the bathroom. I broke a finger nail trying to close it. There is also a 3 foot opening in the huge and beautiful glass shower that makes it impossible not to get the bathroom floor soaking wet.
One comfortable chair to sit in and enjoy my coffee...the others were small and meant for a cat to curl up on perhaps? Or a place to put my purse when returning from shopping :)
The chair at the desk is solid wood and weighs 30+ lbs, lovely, but not comfortable as a computer chair.
Basic basic basic, but nice basic.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 26, 2012

My wife and I had a lovely experience at hotel healdsburg. Everything was perfect from the moment we arrived until the moment we left. Great rooms. Great service. Great location. The spa was wonderful. Absolutely the best bed I have ever slept on. So comfortable that we asked about it and purchased the same mattress and down featherbed for our home.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traverse city michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2012

We stayed on the second floor of the hotel on a cool December night. We enjoyed many things about the hotel. They have a wonderful breakfast of fresh real bagels and lox and pastries and fruit with made to order scrambled eggs and waffles. The main area of the hotel has comfortable couches, a fireplace and active bar with nighttime jazz music. A local winemaker was offering samples of wine as one arrived at the hotel. I enjoyed using the fitness center and they had great complimentary papers from the New York Times to local papers. The concierge was very helpful giving us some options to see the sights and take a break from wine tasting which we had done the two days prior. The rooms have a refrigerator stocked with complimentary water, juice, nuts and other snacks. The TV had many stations to choose from unlike many hotels. The rooms are decorated minimalist contemporary style and felt a little sparse but the beds are comfortable and we appreciated the keurig coffeemaker and refrigerator of snacks. One area to improve on is our room was a little noisy early on in the evening as we overlooked a parking lot. There is also only comfortable seating really for one person in the room as the options are a chair and a desk, but the main lobby of the hotel and the rooftop areas are also options. Overall, however, we felt the hotel was comfortable, and a fun place to hang out in the lobby in the evening. We enjoyed being right down in the center of town and able to walk to restaurants and other entertainment at night. It was a warm friendly hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Healdsburg

Address: 25 Matheson St., Healdsburg, CA 95448
Phone Number:
Location: United States > California > Sonoma County > Healdsburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 8 hotels in Healdsburg
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Healdsburg 4*
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