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“Hip Casual Comfort in Downtown Healdsburg” 5 of 5 stars
Review of Hotel Healdsburg

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Hotel Healdsburg
4.0 of 5 Hotel   |   25 Matheson St., Healdsburg, CA 95448   |  
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Ranked #5 of 8 Hotels in Healdsburg
traverse city michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Hip Casual Comfort in Downtown Healdsburg”
5 of 5 stars Reviewed December 15, 2012

We stayed on the second floor of the hotel on a cool December night. We enjoyed many things about the hotel. They have a wonderful breakfast of fresh real bagels and lox and pastries and fruit with made to order scrambled eggs and waffles. The main area of the hotel has comfortable couches, a fireplace and active bar with nighttime jazz music. A local winemaker was offering samples of wine as one arrived at the hotel. I enjoyed using the fitness center and they had great complimentary papers from the New York Times to local papers. The concierge was very helpful giving us some options to see the sights and take a break from wine tasting which we had done the two days prior. The rooms have a refrigerator stocked with complimentary water, juice, nuts and other snacks. The TV had many stations to choose from unlike many hotels. The rooms are decorated minimalist contemporary style and felt a little sparse but the beds are comfortable and we appreciated the keurig coffeemaker and refrigerator of snacks. One area to improve on is our room was a little noisy early on in the evening as we overlooked a parking lot. There is also only comfortable seating really for one person in the room as the options are a chair and a desk, but the main lobby of the hotel and the rooftop areas are also options. Overall, however, we felt the hotel was comfortable, and a fun place to hang out in the lobby in the evening. We enjoyed being right down in the center of town and able to walk to restaurants and other entertainment at night. It was a warm friendly hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
    191
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    31
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40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Pasadena, California
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 20, 2012

As an interior designer I was completely in awe of this hotel. Natural materials used in a simple yet not too rustic manor. We had a corner room and it was very quiet. The room was well equipped. We loved the well stocked refrigerator and snacks, coffee, and tea in our room all complementary? that is unheard of. Loved the extra deep soaking tub in the bathroom. I absolutely loved it here, and will definitely be back. The staff were friendly but a tad bit disinterested at times.

Room Tip: Tip: Get to the breakfast buffet early in the day. The first night we stayed there we rolled in late...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis L, Front Office Manager at Hotel Healdsburg, responded to this review, December 3, 2012
Thank you for staying with us and writing a review. We're so pleased that you enjoyed the design of the hotel and the room amenities. We look forward to serving you on your next visit to Healdsburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Top Contributor
109 reviews 109 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 10, 2012

I have to agree with other reviewers that the attitude of the staff here needs a real adjustment. Hotel is way overpriced. Paper thin walls, lumpy mattress, evident they cut corners on rooms to save a few bucks. Breakfast buffet is self serve, but omelette station is basically scrambled eggs, nothing really to add. Buffet is just a few rolls, melon, salmon, granola, small breads....Not what you would expect at this price category.
We wanted to watch a movie, but the only way to do that was to borrow a DVD from about 10 years ago downstairs, then call for a cable to connect the tv. Low tech.
Wifi in the room at least. Weak signal, but there.
Shampoo in room stinks, but they make sure you know you can buy it for $15!!
If you want a ride to the airport try door to door shuttle 1 415 457 2717. A van to yourself for less than a sedan.
Pool is nice and long. Nice spa.
Try a better rated trip advisor hotel and get an equitable rate.

Room Tip: Away from the busy street, 3rd floor. Different hotel!
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis L, Front Office Manager at Hotel Healdsburg, responded to this review, December 3, 2012
Thank you for your feedback. I apologize for the impression of staff attitude. We recognize the importance of providing exceptional service and will be conducting service training this month.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2012

I didn't want to like this place because we are not boutique hotel people (i.e. my husband doesn't wear skinny jeans & i don't have a flowy scarf perpetually hanging from my neck with our smart phones plastered to our hands) - but I was quickly won over. It was the perfect mix of charming and contemporary in a clean design kind of way. The fireplace crackling every night, the easy and friendly young staff - from the valet to the bartender and even the ladies serving the free breakfast - all had a warm smile on their face and were very approachable, making the place seem easy breezy. It is right on the square in Healdsburg, offering many things to do within walking distance that added to the charm of the area. Were you wanting a home base to not be in the car for an afternoon every 3rd business is at tasting room which is all concentrated on the main plaza that HH sits on. Lots of chic shops and chic California cuisine restaurants. The hotel grounds are small but just lovely enough to feel quaint, with discreet seating all over the lawn, patio, courtyard and inside near the fireplace. The room rate included breakfast (shockingly good) and snacks & beverages in your room. Most of the clientele was older, quiet, relaxed. This place clearly caters to the upper crust of the laid back sonoma wine country scene.

Room Tip: the bathrooms have an expansive open concept shower, toilet and tub all right there. hip and modern...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis L, Front Office Manager at Hotel Healdsburg, responded to this review, December 3, 2012
Thank you for visiting us and writing a review. We're happy to have won you over and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 30, 2012 via mobile

The Hotel Healdsburg is beautifully designed with great light, high ceilings and a very clean luxurious feel. The rooms are large and the bathrooms are fantastic. Breakfast was very good as was a dinner we had in a private dinningroom. It is certainly one of the treats of wine country accommodation.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 29, 2012

We decided to stay at several different hotels on our recent visit to Sonoma.
The Hotel Healdsburg had been recommended to us by a friend. It is a great
location while you are vising Healdsburg & surrounding areas. The hotel
appears to be run by a lot of very young people. They are very to the point
and not overly friendly. Even when calling to make reservations it was almost
as they were put off to be helping you. When I am spending a lot of money
on a hotel room it would have been nice to have "friendly" staff. The most helpful person
was the sweet waitress at breakfast. She seemed to be the only person that really cared that anyone was there at the hotel.

The room was well appointed & the bathroom was fantastic. The music player did not work. We stayed in a room overlooking the brewery next door. I expected it to be loud but much to my pleasure it was not. The bed was very comfortable.

On my next visit would we go back? Maybe, I really like a hotel that is more "guest" oriented.

On a side note, Willies is a great place for food & we loved the Stryker Vineyard!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis L, Front Office Manager at Hotel Healdsburg, responded to this review, December 3, 2012
We appreciate your feedback regarding your stay. Our goal is complete guest satisfaction and agree that staff should be focused on each guest. Hopefully you'll give us another opportunity in the future to create a flawless experience. Please contact me if you would like to discuss further.

travis@hotelhealdsburg.com
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Orange County, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2012

We were at the hotel two nights in October 2012, first night overlooking the plaza and then the second toward the side away from the plaza. The difference was traffic noise on the street toward the plaza: not unbearable but heavier than we liked. But the advantages of this hotel: location right in the city center (no driving after the dinner/wine!), super breakfast including serving personnel intent on meeting our food needs, personnel that met every need we had, second floor outdoor patio - all were advantages that put the traffic noise out of mind.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Healdsburg

Address: 25 Matheson St., Healdsburg, CA 95448
Phone Number:
Location: United States > California > Sonoma County > Healdsburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 8 Hotels in Healdsburg
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Healdsburg 4*
Number of rooms: 55
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