We have had three rooms reserved for the period from the 02/14 to the 02/18/2013.
Here are my experirences during our stay, due to our familly commitment in San Francisco area, All NON SMOKING ROOMS were requested in our reservation:
The place is very old and completely filthy, poor service, lack of friendly.
-Room 216: Dirty carpet, smelly, dirty bed sheet, bed bugs, toilet blocked and we have to beg for towels.
- Room 217: First checked in, discovered the toilet was totally blocked, reported to front desk, Bill was the duty manager at that night, has no offer of exchange another room, bed bugs found during stay, Also reported to Genna, the manager, but she could not do anything till the 3rd night stay. Room 218: smelly of cigarette smoke (Non smoking room was booked)very dirty carpet, no pillow, no towels, had to call the front desk and begging for those, Justin was the night manager.
One of the twin bed in the room 218 had the broken frame, so the bed is out of order.
-Room 117: First checked in, discorvered the bath tub was blocked, reported to that night manager:Justin, his told that he knew the situation but the waste will drain slowly in the bath tub, we had to share our bath in the other rooms with our group during our stay. Worst bed bug ever seen in my life in this room, had to beg for towels. Group stayed in this room, could not sleep, coz they have to track bed bugs and killed.
Will never ever return to this place, I'm a frequent traveller and this time was the worst stay and had a VERY BAD experience about this property for the past 20 years. I don't know whether the Health Department of City of Hayward notice of this filthy property and offer it an inspection.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.