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MainStay Suites: Traveler Reviews

2.5 of 5
835 West A St., Hayward, CA 94541
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MainStay Suites
Ranked #11 of 14 hotels in Hayward
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18 reviews from our community

    Trip type
Traveler rating
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    5
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    5
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Sierra Vista AZ
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Won't stay here again”
2 of 5 stars Reviewed December 11, 2009

I stayed here in Sept. '09 with a girlfriend on a leisure trip. Then it was just okay, but we were told renovations were underway. So when hubby and I planned a trip to visit family in Dec. we chose this since it was convenient and had the mini kitchens. We stayed 5 nights. The place is STILL undergoing reno, hardly any rooms were filled, and the one we had was way below average. The room above us had people in it for the last two nights of our stay and the noise was TERRIBLE!! The floors in our unit (#108) were filthy. The carpets made my feet/socks BLACK and there was visible dirt in the corners of the kitchen and bathroom floors. The wallpaper was torn and dirty, light switches were grubby and dirty, and the loveseat/sofa was dirty, tacky and full of stains. I re-washed all the dishes before we used them as I found the flatware sticky and greasy upon arrival. We had to call the manager to help get the closet door open. The bed was placed right up against the closet wall and the only way we could get the door open was to put the bed at an angle to barely open the door. This was POOR planning! The manager who was on duty when we checked in was excellent. He was helpful and friendly and was the only redeeming factor in our trip. We will not stay here again, even if reno is done.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clevelant
1 review
“Enjoyed 4 day stay”
5 of 5 stars Reviewed May 13, 2008

I enjoyed my four day stay here. It had a more personal feel to it , not overly large like some. The suite had and unexpected bonus for me.. A fridge , microwave, stove w/ kitchen ware and dishwasher what more can you ask for !.
I will be back !

Sonya watson

  • Liked — Comfort
  • Disliked — time
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask swatson1cleveland about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, CA
1 review
2 helpful votes 2 helpful votes
“Never again”
1 of 5 stars Reviewed April 6, 2008

We stayed here for the weekend after reading the other trip advisors. After arriving we noticed how filthy our room was. The couch was so dirty we wouldn't even sit on it. In the bathroom everything was dirty but what was the topper was the hairy mold growing above the shower. All the pillow cases had stains and then another room had a big whole in their sheets (we were staying with a group of 10 rooms). Then there was a big whole in our screen of the window. There is a bar right next door with loud music which would be OK but the walls are paper thin, so you can even hear the person in the next room snoring.

  • Liked — Breakfast
  • Disliked — cleaniness
  • Stayed April 2008
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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“wonderful suites in the area”
5 of 5 stars Reviewed January 13, 2008

The suite is like a furnished studio apartment with full size refrig, half size stove and all the kitchen ware like dishes, bowl, forks, spoon ...etc. The sofa is a sofa bed and the bed is extremely comfortable.

If you don't need fancy lobby but just a convenient place to stay for weeks, this seems to be a great choice. There are many fortune 500 companies around and many business relocation people use this hotel.

  • Liked — Cleanliness
  • Disliked — nothing
  • Stayed December 2007, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Aventuras, Mexico
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“A lot of room for little price”
4 of 5 stars Reviewed October 26, 2007

We're a family of six and finding one room to accomodate all of us is usually quite difficult if not impossible. I was very impressed by the kitchen facilities of MainStay, the wonderful front desk people (I think we met at least 4 or 5 different people during our week long stay) and the security. We showed up around 11pm or later on a weekday after traveling all day (from the Mexico/Belize border) and I was a little worried leaving the rental in the lot. There were a number of teens hanging around and I wondered if people weren't simply living in the hotel. The hanging around teens were WONDERFUL though and I never felt the least bit unsafe. The beds were ok and hte sofabed was awful but everything was quite clean and the kitchen was wonderfully stocked. The breakfast was a BOON to my 4 sugar loving kids but it would be nice to throw some protein in with all the sugar stuff. I would definitely recommend Mainstay Suites in Hayway; you're walking distance to Target, Goodwill and a grocery store too! One caveat; their norm for housekeeping is every other day; not daily. But you can ask for daily service.

  • Liked — kitchen, front desk staff, cleanliness
  • Disliked — internet was constantly up and down such that we simply didn't use it
  • Stayed October 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
Ask jamnkats about MainStay Suites
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Additional Information about MainStay Suites

Also Known As:
Mainstay Hotel Hayward
Mainstay Hotel
Mainstay Suites Hayward
Mainstay Hayward
Hayward Mainstay
Address: 835 West A St., Hayward, CA 94541
Region: United States > California > Hayward
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 hotels in Hayward
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay at the Mainstay Suites Hayward, an all-suites hotel offering comfortable extended stay lodging accommodations, free Internet access, vacation packages and easy access to the Bay Area’s best attractions. ... more   less 
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