I have used this hotel for the past two years without issues and always had good customer service. I was initially skeptical about this hotel, especially after reading some of the negative reviews, but still have it a shot due to the convenience of the location due to construction work, the advertised features and the fairly decent price. To my delight, it turned out to be a good experience for me. I had 3 days left in Hayward area for Union work and the hotel staff did a great job in making my stay comfortable as possible. The rooms were clean and house keeping was trained well, the service was nice, and the staff courteous. The complementary morning breakfast was decent and so was the guest laundry service. Within the vicinity of the area the bars are great but I thought the restaurant prices were a bit on the higher side, but the food was of quality; try going to bijou and buffalo bar. I'd suggest the hotel to anybody looking for quality for a hotel that is beyond a basic category but not in the 4 to 5 star range.
Also location is marvelous; location is very close to the hotel and this is the best hotel to pick when you are in hayward for the Hayward Loop due to location and the cleaniess.
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