worst experience in my life at a hotel. last minute trip, checked in late. the employee (eddie) that checked us in obviously hates his job. had issues with the toilet, so naturally we asked to have it cleaned and fixed while we went out for the night. the front desk employee's (eddie) response was that we could not get it cleaned and he offered to put us in another room, however we explained to him that we had already unpacked and would prefer to just have it cleaned. in the rudest tone he basically told us we could either take the other room or deal with a flooded bathroom. when we agreed to go ahead and take the new room. it took 3 trips up and down the building to get the right keys, every time we would go back down for the right key, he made it seem as if WE inconvenienced HIM. keep in mind we're switching rooms at 3 or 4am. only thing that would have me even remotely consider staying here again, is the employee in the morning that checked us out. was very understanding and even gave us a discount. nice gesture, but damage was done.
- Also Known As:
- Hawthorne Ramada
- Ramada Hawthorne
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