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“Very disappointed” 2 of 5 stars
Review of SpringHill Suites Los Angeles LAX/Manhattan Beach

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SpringHill Suites Los Angeles LAX/Manhattan Beach
3.0 of 5 Hotel   |   14620 Aviation Boulevard, Hawthorne, CA 90250 (Formerly SpringHill Suites Manhattan Beach - Hawthorne)   |  
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Free Wifi & Bonus Points
Ranked #6 of 10 Hotels in Hawthorne
Avon, Connecticut
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
“Very disappointed”
2 of 5 stars Reviewed October 17, 2013 via mobile

We have been traveling down the CA coast staying at moderately priced hotels based on Trip Advisor ratings and reviews and have had great results - until this hotel. Poor reception area people, offering practically no information. Ugly lobby, crummy saggy bed, ran out of coffee at breakfast and no one in sight to replace it - overall bad all around. Avoid this place - there are plenty of other choices!

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 25, 2013
Thank you for the review of your experience. Please accept our sincere apologies that you were not completely satisfied with your stay. Your comments about the lobby and beds in the guest room came as a surprise since we have recently renovated the guest rooms and lobby spaces. The mattresses and box springs were replaced within the past few months. In general, the feedback from these improvements that we have made as been very positive. We have shared your comments about reception and monitoring the supply of coffee at breakfast with the staff to ensure we make improvements to our services we provide. Thank you again for sharing your experience.
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298 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Wisconsin
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2013

We were not at this hotel very long. Checked in later in the evening. Room was very spacious with a separate living room/kitchenette area that was nice. Best bathroom that we had on our whole trip. Sink was outside toilet area. Shower/toilet area was huge. Staff was friendly. Pool and hot tub were nice, hot tub was very hot. Breakfast area was very good size and a lot of options to suit everyone's hunger. Would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 18, 2013
Thank you for the positive review of your experience at the SpringHill Suites Manhattan Beach. We are glad that you were completely satisfied with the amenities at the property and the friendly staff. We look forward to serving you again on your future visits.
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Concord, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 12, 2013

If you need a place to rest and clean one this will do. Justin was very nice at the front desk. I have worked 10 years in hospitality and to be quite honest the front desk needs a little boost of knowing how to make people feel welcome. Some of the girls that worked during the day and evening - lacked looking up when people would walk in and greet them. Their computer screen I guess or whatever they did was more important. Not that they didn't answer questions or nice - they just lacked that extra something to make you feel welcomed. And those that know real hospitality know what I mean. In any case, upon my arrival two elevators only one worked. So if you are on top floor - you had a nice wait especially when housekeeping was working. Few days later it was "fixed" ... I experienced some weird moments after it was supposedly good to go. So, I don't know if that was tweaked and taken care of later or after my departure. Breakfast was decent, they lack variety. It's the same thing pretty much Monday - Friday and weekends they do bring out a waffle maker. It is in a convenient location - you have many stores restaurants to choose from. So, you are thankfully not STUCK eating their breakfast daily. Only thing that was filthy were the windows at the top floors - it was full of muck dirt etc outside and hard to see out. Housekeeping staff were friendly. Overall it was an OK place to stay though. I wouldn't put it at the top of my places to stay if ever in the area - but if I had no other choices I would stay here.

Room Tip: Request lower floors in case of elevator issues. Call ahead!
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 17, 2013
Dear Rafaela,

Thank you for the detailed review of your experience and for recognizing Justin at the Front Desk. As a hospitality professional, we appreciate your feedback on the interaction with the staff. It’s extremely important that we always stop what we are doing and look up from our computer screens while assisting our guests. We will use your feedback as a training opportunity to further reinforce these standards with our entire staff. Please accept our apologies for the challenge with the elevator. We are glad to hear that the issue was addressed and the car was returned to service during your stay. We will continue to monitor to make sure it’s in good working condition. We look forward to the opportunity to serve you again in the future.
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Palo Alto, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

We left an expensive electronic device in the room and didn't realize it until 48 hours later. When we called, they had "logged it", and fedex'd it back to us at home, another 48 hours later. We congratulate the management - you have a great, honest staff.

Room Tip: Next time I would ask for a high floor, to avoid early morning noise of breakfast traffic.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, General Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 17, 2013
Dear Janet,

Thanks for taking the time to recognize the efforts of our staff to return your lost item. We are glad that the lost and found process worked as it was designed and you were reunited with your valuable electronic device. Thank you again for sharing your experience.

Best regards,

Scott Hausknecht
General Manager
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Glen Allen
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013 credit card Amex Card Member Review

The hotel staff were very friendly and understandable. I arrived at the hotel few hours before the check-in time, and the staff was very friendly, and managed to get a room cleaned and made available to check-in within a hour of my arrival. The hotel was very clean and dont have anything to complain.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 11, 2013
Thank you for sharing the positive comments about your visit to the SpringHill Suites Manhattan Beach. We are glad that we were able to accommodate your early check-in request and you found the staff friendly and the hotel clean. We look forward to the opportunity to serve you again on future stays. Thank you for choosing Marriott.
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Pasadena, California
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 29, 2013

Location is convenient to LAX and to the surrounding Manhattan Beach area. Just minutes from bustling Sepulveda Blvd with its restaurants and shopping. Room was clean enough.

I asked for a high floor room facing north (away from the tracks) and away from the elevator. I got a room about two floors from the top and only three away from the elevator, even though there were a good dozen+ rooms further in. I did face north and didn't experience any street noise aside from the occasional car locking up with a short horn blast.

The hotel must have been about 50-60% capacity (based on parking lot fullness at 7 am), so again not sure why I couldn't get a room further from the elevator (and I'm Silver elite which isn't great but it's something). Also not sure why they had to pack in the guests all next to each other (all of the units next to me and across from me were filled) when the hotel clearly had more space. I heard very clearly the conversations, bodily noises, door slams, and most of the movements on the bed of the room adjacent to me. Poor construction and poor assigning of rooms, in my opinion.

As many have stated, the elevators are awfully awfully slow, so take the stairs at either end of the hall.

Maybe this was an off-week for the property, but it sure didn't attract the highest level of guests the weekend I stayed. There were middle-aged men already fully drunk at 5 in the afternoon, holding beers in the elevators telling very crude jokes, and the elevator reeked of alcohol throughout the evening. I know the hotel can't filter out these guests in advance, so it just shows you what kinds of guests frequent here. Also, a lot of rough looking guests overall, many drinking and smoking around the property. Definitely not my usual Marriott experience. Fork over the money and stay in one of the nicer hotels on Century Blvd closer to LAX, the clientele are classier.

Breakfast was well stocked at 8 am on a Saturday and the dining area was surprisingly full of guests - I guess mostly tourists up early to explore the city. The turkey sausage patty looked very disturbingly grey/brown/dried up look/texture so I avoided.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, October 4, 2013
Thank you for taking the time to write a review of you experience at the SpringHill Suites Manhattan Beach. We are glad that you found our location to be clean and convenient to LAX and the surrounding area. Please accept our apologies that we were not able to get your room in the exact location of your preference. We do our best to block these requests in advance based on availability. While the parking area may have not been full, this is not always a good indicator of the hotels occupancy as many of our guests do not drive to the property and we have more than enough parking to accommodate the entire hotel. It’s unfortunate that other guests in the hotel diminished from your overall experience. Please let us know if we can be of assistance in the future to address any issues that may be negatively impacting your overall satisfaction. Thank you for your loyalty to Marriott as a Silver Elite Member. We look forward to the opportunity to serve you again in the future.
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Orlando, Florida
Top Contributor
107 reviews 107 reviews
55 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 23, 2013

The hotel room was a good room or suite as they call it. Good AC on the room area but hot in the living room area. Staff not that friendly but do their job. When it came to breakfast it was a complete nightmare. They have a very small breakfast area with lines getting to the reception area and a tiny cabinet to display the food. By the time you make it to the food the plates and bowls are empty. It took the employees over10 minutes to replenish the food and the line still growing. Then no place to eat your breakfast.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxhw, Manager at SpringHill Suites Los Angeles LAX/Manhattan Beach, responded to this review, September 27, 2013
Thank you for the review of your experience at the SpringHill Suites. We appreciate the comments you shared as it helps us to make improvements to the services we provide. Please accept our apologies for the inconvenience you experienced at breakfast. While we can’t control the times that everyone comes down to the breakfast area, we try to anticipate when our peak times will be according to the occupancy of the hotel. During these peak times, we make every attempt to keep the food replenished to help keep the lines to a minimum. In addition, we recognize that the seating available in the breakfast area is not enough to accommodate everyone during our peak times. We have trained our staff to use alternate areas like our meeting rooms and even outside by the pool area when this happens. We apologize if these options were not made available to you on this visit. Thank you again for sharing your experience and helping us to make improvements. We look forward to the opportunity to serve you again in the future.
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Additional Information about SpringHill Suites Los Angeles LAX/Manhattan Beach

Address: 14620 Aviation Boulevard, Hawthorne, CA 90250 (Formerly SpringHill Suites Manhattan Beach - Hawthorne)
Location: United States > California > Hawthorne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Hawthorne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Los Angeles LAX/Manhattan Beach 3*
Number of rooms: 164
Official Description (provided by the hotel):
The renovated SpringHill Suites hotel in Hawthorne, California offers stylish decor and thoughtful amenities set in an ideal location minutes from Manhattan Beach, Los Angeles and LAX Airport. The hotel near Manhattan Beach features a reimagined lobby with comfortable spaces, making it easy to hold impromptu meetings and connect with our free Wi-Fi. The Hawthorne, California hotel's spacious suites have also been enhanced to better meet your needs. New furniture, flat screen TVs, and bedding complement the suite's unexpected luxuries including a mini-fridge, wet bar and microwave. Airy beds with luxurious linens and piles of pillows make our hotel suites in Hawthorne feel like home. Enjoy our complimentary new, hot, and healthy breakfast with fresh choices for a customized start to your day. Choose from eggs with local salsa to oatmeal complete with a toppings bar for variety. Perfect family friendly hotel or great for wedding guest accommodations. Studio and one-bedroom suites will suit your needs. At SpringHill Suites, experience a refreshing all-suite hotel near Manhattan Beach, CA with style and space, beautifully priced. ... more   less 
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Also Known As:
Springhill Suites Manhattan Beach - Hawthorne Hotel Hawthorne
Springhill Suites Hawthorne

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