This is a perfectly lovely property, however, my most recent stay was anything but lovely. It had nothing to do with the physical accommodations, which were fine. It has to do with sustained loud noise, loud taking over one another, screaming, laughing etc., or more than two hours in the room next door to mine. I first called the room myself and ask them to "tone it down just a bit, please." When that didn't work, I called the front desk and told them it had been going on for more than two hours and the woman who answered the phone said she would call them. Shortly thereafter, I called the front desk again, reaching the same woman again, asked her to listen to the noise and I held the phone up to the wall so she could hear. She then told me and I wrote it down immediately as I was gobsmacked by her comment of "Its only 8:30 on Saturday night and they are allowed to make noise." I got so mad I slammed down the phone, cooled off and then went to see her at the front desk. This is where we got into it. Naturally, she tried to "talk over me" but was having none of it. I reminded her of what she said about noise being allowed on a Saturday night and how I take difference to that. Then she denied saying it, which only brought back my anger. I told her at if she didn't do anything I would resort to calling the police. I then asked who was in charge and she said she was---and I said well, that's pretty scary. Then she chose to start arguing with me. That is when I said, "oh, honey, you have made a big mistake by arguing with me. I reminder her of my name and that she would be hearing it again and not in a positive light.
I called the police, they arrived in about 15 minutes and convinced the room full of 8-10 women (in a room where the fire code only allows 5) to move....they also got agreement from the woman at the front desk. (I was asked if wanted to move to another room and I said, no, they arrived after I did, they should have to move.)
As the noisy women packed to move, they continued to get louder and louder and as they left the room, they cackled, whistled, laughed, screamed and acted like children.
It should be the hotel's responsibility to get guest to stop such unacceptable noise, especially after another guest has respectfully asked the noise makers to "tone it down, please." But no, this front desk woman could not be bothered but the Hawthorne, CA police certainly got her to change her tune.
Before staying here contact the Operations Manage, Justin Tardo @ 310-727-9595, Justin.email@example.com to inquire what their "noise policy" is and if it would be necessary to call the police if noise got out of hand.
Don't stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for submitting a review of your experience and for speaking with me directly regarding your concerns. Again, please accept my sincerely apologies for the inconvenience you experienced from the noise caused by other guests in the hotel and the fact that it was not resolved to your satisfaction by our staff. As I indicated in our conversation, we did dispatch our Security staff to the room as soon as we knew about the issue. Unfortunately, at the time that they went to this room they only found 4 people in the room (within the fire code guidelines) and the noise was quickly addressed with the occupants at the time with a courtesy noise warning. I understand from your comments that you chose to contact this guest directly before registering a noise complaint with the hotel. In the future please feel free to contact us immediately if you have any concerns. Our staff is available to assist, but they can only address your issues if they know about them when they happen. We register all reported issues, so we know when to escalate the response where appropriate. Please let us know if we can be of assistance in the future. Thank you for choosing Marriott.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.