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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne
2.5 of 5 Hotel   |   11436 Hawthorne Blvd, Hawthorne, CA 90250   |  
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Ranked #4 of 10 Hotels in Hawthorne
La Quinta, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Not bad”
2 of 5 stars Reviewed 2 days ago NEW

This is an ok hotel but if your sightseeing you have to drive to get anywhere. Close to LAX but we were here to spend time at the beaches, Hawthorne has seen better days and the area is a little seedy. The hotel was very adequate, small rooms and oddly enough only sheer curtains on the window?? Where are the nice black out drapes?? Weird. All in all nice stay.

Stayed December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 reviews from our community

Traveler rating
    136
    192
    59
    21
    13
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146
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64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Honolulu, Hawaii
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed overnight on a December weekend. Have stayed in other hotels on this cul-de-sac, so I'm familiar with the area and the management group. Nice sized room with sink, microwave, and mini-refrigerator. Wifi complimentary for IHG Rewards members but spotty at times. Good amount of outlets for my electronics. Complimentary parking in a secured garage. 5 reserved spaces for IHG Platinum Rewards members. Open parking on Acacia Ave cul-de-sac also patrolled by hotel security. Complimentary breakfast, fitness center, and outside pool available. Physically it is one of the best Holiday Inn Express hotels I've visited. It's only drawback is the high room rates. Although it is a complimentary shuttle ride away from LAX airport, the room rates are comparable to LAX-adjacent hotels. Something that can be overlooked for a short stay, but becomes important for long ones. Recommend and will repeat when convenience of short distance to LAX is a priority over price.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Dear Valued Guest,
Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your concern about high room rates is well noted. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,
Sana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburg, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there December 10,2014 over night.Great location ,excellent price ,super employees, comfortable bed and breakfast was included what more could I ask for!
In fact I liked it so much that I'll be going again next week for Christmas!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Dear Valued Guest,

It warms our heart to know that you enjoyed your stay with us. Thank you for highlighting the facilities of the hotel and for appreciating the team’s hard work. Your comments will be shared with everyone as we are sure that this will serve as motivation and recognition to all the staff.

Thank you also for highly recommending the hotel and we look forward to your next visit.

Best regards,
Sana
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San Salvador, El Salvador
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel is fairly close to LAX so it's a good choice if you an early flight or just there for a short period.
The area around the hotel is not so nice so don't expect any good food options besides fast food.
The hall way is kind of narrow so if you have many bags think multiple trips to the elevator.
Breakfast has basic options but it works for a short stay.
If you are driving there is a parking structure across the street (very short walk) with many parking spots available and some of them are reserve for elites which was a nice surprise. The only bad thing is that it doesn't have an elevator so you need to bring the car over before loading your bags. Is not that bad...just again multiple trips.
The really bad thing of this hotel is the wifi...it's very unstable and it doesn't really cover most of the room. So if you're thinking of getting some work done online it takes quite a bit of patience.
Staff was nice and beds were ok. The AC is little noisy but it actually helps to buffer out the outside noise. I was able to get a good night sleep.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Dear Valued Guest,

Thank you for your kind feedback in spite of the minor flaws that you have encountered. Your concern has been well noted regarding parking and Wi-Fi.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,
Sana
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Brisbane, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

I had to make two phone calls and wait 1 hour for the hotel shuttle at Lax. The front desk male staff on at night are very rude. I booked a wake up and reminder call with the desk staff when I arrived, they didn't bother to even program it. Very bad wifi service, when I ask the about it they advised that I would need to stand near the reception desk to pick up a signal. I requested to give feedback to the manager and was told by the young girl that check me that was not possible . I was advised to fill out a feedback form and leave it with the people who gave me the bad service.

Room Tip: I would book another hotel with better customer service in a safer location
See more room tips
  • Stayed December 2014, traveled solo
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Thank you for your honest review. Please allow me to express my deepest apologies for the inconveniences that you experienced and I understand your frustration as we failed to provide you with the degree of service you expected from our Hotel.

The issues that you have been mentioned are being investigated thoroughly and addressed to the concerned Department Head. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon.

Once again I sincerely apologize and I hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Sana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, UK
Top Contributor
263 reviews 263 reviews
110 hotel reviews
Reviews in 154 cities Reviews in 154 cities
368 helpful votes 368 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If your first impression of the hotel comes from waiting at LAX for the shuttle bus to arrive you might be disappointed. We arrived at about 7.30pm and called the hotel to get the shuttle. All I heard was a mumble from the person who answered the phone - then nothing. I assumed I'd been put on hold, waited 5 minutes and rang off. Tried again a few minutes later and finally got a mumbling receptionist who said the bus was on the way. As we found out later, the bus leaves the hotel every 30 minutes on the hour and half hour, so if you can't get anyone to answer the phone just wait patiently and hope the bus turns up.
When we checked in it was obvious what was going on - just one person trying to check people in, deal with guest requests for extra towels and answer the phone. Even check in took 10 minutes.
After this poor start the room was fine; reasonably clean, a little dated but OK.The air con is difficult to set properly was the only major negative. Breakfast was just about as expected in a hotel like this.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Dear kmr1809,

Thank you for your recent stay with us and for reviewing our property. I am glad that you found our rooms clean. On the other hand, please accept our sincerest apologies for any inconvenience the level or staff service, specially the check- in process and shuttle service may have caused you. I have taken note of your comments and we will address these points to improve our service.

Once again, thank you for taking the time. We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Best Regards,

John O
Case Manager
IHGCare
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Grand Rapids, Michigan, USA
Top Contributor
214 reviews 214 reviews
59 hotel reviews
Reviews in 118 cities Reviews in 118 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel itself is a nice hotel. Front desk staff was friendly. The rooms were large and clean. My only gripe is that they share a parking garage with other hotels so it makes checking in a little more difficult. The parking garage is three levels, so get there early, otherwise you'll be on the roof/3rd floor with out an elevator.

Stayed December 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 5 days ago
Dear Valued Guest,
Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the shortfalls you have experienced during your stay regarding parking structure. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,
Sana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne

Address: 11436 Hawthorne Blvd, Hawthorne, CA 90250
Phone Number:
Location: United States > California > Hawthorne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Hawthorne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Our newly constructed 120 room hotel offers the fastest and most reliable free high speed Internet in the city! To help you stay fit our hotel features a 24 hour complimentary fitness center. Our state of the art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don’t worry; you can print directions to local attractions and your next boarding pass in our complimentary business center ... more   less 
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Holiday Inn Express Hotel And Suites Los Angeles Airport Hawthorne

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