Stayed here for 5 nights because of price.
The hotel bed was very comfortable and I had no issues with the room except that everyday when the room was cleaned, they would put the air conditioning down to low. When we would come back in the afternoon, the room was musty and hot.
Easy access to freeways and highways from the location was a plus.
Upon check in the manager, Syed was very nice. I realized I had lost a bracelet and had told the night desk person on Tuesday night (the night before we checked out). He was on the phone with a personal call and I had to wait a good 5 minutes till he acknowledged me. Then he just said to contact "Loretta" in housekeeping the next day at 7 a.m. I advised him that I was leaving the hotel at 5 a.m. the next morning and was wondering if he had access to any kind of "lost of found". He didn't even bother to "pretend"...he just told me "no. The next day, I contacted Syed when I returned home to tell him I lost a bracelet. I described the bracelet and he assured me that he would get back to me either way. I never heard back from him.
The breakfast was outstanding. The addition of a "pancake machine" was wonderful! Only thing missing was the typical "Waffle" maker. Nice touch to have pre-made French toast to be able to put in toaster as a choice. Wish the coffee was accessible throughout the day as the coffee in the room was terrible. Also, leaving the fruit out would have been a nice touch too. Area was kept clean.
Hated that there wasn't an ice machine on every floor ---but that is just a pet peeve.
The area around of the hotel is not a place I would walk around. Located near MacArthur Park which is filled with hobos. There is some kind of 24/7 flea market on that street which brings out lots of seedy people. There is a grocery store not far which we drove to get some water, snacks and a can of air freshener.
The pool (if you call it a pool) looked clean, however, I don't think 10 people could fit in it. Never saw anyone in it anyway.
Complaint #1....there was never enough parking. There were two nights that I had to come into the hotel and tell the person on duty that there was no parking. They then left the desk to walk around to look for themselves (why would I make that up?) I winded up leaving my car alongside a wall or in the space marked 15 minute check-in. Don't know whose cars were taking up all the spaces as the hotel did not seem very booked. Employees? I'm not sure.
BIGGEST COMPLAINT: The door from the parking garage was never closed or you didn't need your key to get into it. Very unsafe. I never felt safe getting into the elevator as it was accessible to anyone in that seedy area. Also, when you walk into the hotel, you make a quick left into the elevator and the front desk is not really in eye shot of the elevator either. Anyone can walk in and have access to the floors! I felt very unsafe. Again, there is a thing outside to swipe your card to get in...why isn't it used?
LASTLY...the WIFI was terrible...even in the lobby. It was almost void in a 5th floor room.
Don't think I'd stay here again.
- Official Description (provided by the hotel):
- Our newly constructed 120 room hotel offers the fastest and most reliable free high speed Internet in the city! To help you stay fit our hotel features a 24 hour complimentary fitness center. Our state of the art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don’t worry; you can print directions to local attractions and your next boarding pass in our complimentary business center ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Los Angeles Airport Hawthorne