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“Poor start, good end” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne

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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne
2.5 of 5 Hotel   |   11436 Hawthorne Blvd, Hawthorne, CA 90250   |  
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Ranked #4 of 10 hotels in Hawthorne
Exmouth, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Poor start, good end”
3 of 5 stars Reviewed 4 days ago NEW

Largely mixed reviews of this hotel, as the beginning of our stay was a shambolic experience. We had to change rooms 4 times due to location and cleanliness. There were balls of hair on the floor, blood/wine stains on the floor, stains on the bedding, damp towels. The cleaning staff spoke a limited amount of English and spent time on their phones whilst we were trying to converse with them.

However, on speaking to the manager, he promptly sorted this all out for us and assured us that within a couple of hours, everything would be sorted. He was right. We came back to a clean room and every day since it was clean.

The breakfast was very good, very large area and a large selection of hot and cold.

The Wi-Fi was very poor and very slow, lost connection continuously throughout the hotel.

Location was excellent, right by two main interstates!

Would definitely recommend this hotel provided the standard we received at the end is the standard from now on.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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379 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Vienna, Virginia
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here because it was a Holiday Inn Express, a brand that I like. Not quite up to par with the usual Holiday Inn Express, but the pool was great. The room was large, spacious and clean and overall, this was a good stay. Make sure you reserve your ride to the airport with the front desk. When I initially inquired, they said "yeah, just come down for a ride on the half hour and the hour." But when I showed up, they didn't have my name and didn't have a scheduled ride. Luckily, they found a driver to take me to the airport for my early flight. I'm not sure I would recommend this place and if I come back, it would be because of "Samurai Sal" down the block - A great Mexican/Japanese restaurant.

Room Tip: Get a room with a view of the pool
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baku, Baki, Azerbaijan
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel fit the bill for our family stay in LA, overall. My husband has 3 kids, so it is difficult finding a hotel to accommodate 5 people. This hotel had 2 soft, comfy beds and one small pull out sofa, perfect for an 8 year old. The room was clean and the A/C worked well. The front desk staff was nice and accommodating. While not in the best part of town, we knew we would only sleep there. Breakfast was typical of holiday inn, but when they say it's over at 9:30, they mean it. At 9:30 sharp, everything hot was picked up and thrown out, the milk case locked, the juice dispenser turned off, and even the lights over the buffet area were turned off. Shortly thereafter, 2 of the 3 days we stayed there, an employee came by our table and picked up our salt and pepper holders, once moving one of our plates out of her way with her bare hands. The pool was the size of a postage stamp, and there was a sheen of oil on the water, likely from hair products and the like. Won't stay here again, but not terribly disappointed with the stay.

Room Tip: Even the rooms by the elevators weren't noisy, so I suspect they're all fine.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, yesterday
Dear Bean618,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We would like to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Holiday Inn was clean well maintained and was a convenient location. There was easy access to the main LA freeways. Our room was large, with a wet bar in the main room. They were doing a lot of freshening up while we were there. Not anything that inconvenienced us, but showed that it was well maintained. Things such as replacing areas of wallpaper, replacing the elevator floors, painting common area doors, cleaning carpets, painting outside paving. They were keeping the place looking nice.
Breakfast was good and there was plenty of food although there could have been a bit more variety during our 8 day stay.
Coffee always available.
Parking was convenient in a secure garage right next to the property.
Nice pool and hot tub.
We felt very safe in the area and walked to the close by McDonalds and Taco Bell.

Room Tip: We needed a room with 2 queen beds and the only room available was a handicap accessible room. Was...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Top Contributor
70 reviews 70 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here just for one night and although the room is clean it look a bit wornout. Very noisy hallway (could not sleep till 11pm due to slamming doors). Breakfast is always included but not extensive and looks very cheap with the plastic flatware. Staff is friendly though and parking is free of charge. Only suitable for passing through to me.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 1 week ago
Dear Michiel P,

Thank you for your feedback. It is lovely to hear you found the rooms clean and the staff friendly. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is unfortunate the level of noise from the hallways prevented you from fully enjoying your time at the hotel. We hope this will not deter you from staying with us again.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hermiston
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 nights from July 17th - 22th and overall the experience was awesome! We arrived at LAX around 1:30pm, called for a shuttle from the hotel and was told it would get there 10 - 15 min and it did, knowing how the traffic was too overwhelming it was a great service! We arrived at the hotel and the check in was fast and smooth, it didn't take us longer than 5 min!! I had booked two rooms (one king bed and the other 2 queen beds), both were rooms were super clean, from the bathrooms to the bedsheets...the only downside was the carpet, it had minor stains. The rooms were quiet, we didn't hear one single airplane arriving/departing from the airport. Overall the stay was very comfortable and clean! The complimentary breakfast is good too. You can have anything from cereal, eggs, muffins, yogurt, biscuits and gravy, sausage links, cinnamon rolls, milk, juice, coffee, etc...for FREE I won't complain! The Wi-Fi wasn't that great, I kept getting disconnected and connected again and again so for that they can improve a lot more, I wasn't impressed by that! If you have a car there is not much space in the front but there is a parking garage that is secured with a gate...so you don't need to worry about something happening to it. One thing I didn't like was the neighborhood, it's a rough neighborhood. You have McDonald's, KFC, Taco Bell around that...so not much to choose from. But overall the stay, comfort and service by the employees, which I think is more important beyond anything else was wonderful, I would definitely stay here again!!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Ridge, Tennessee
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This hotel is located in a pretty rough neighborhood with no dining options nearby. If you don't have a car you are really stuck. Rooms are old, and expensive. Forget this place unless you absolutely have other option when spending the night near the LA Airport.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review, 2 weeks ago
Dear Bill L,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne

Address: 11436 Hawthorne Blvd, Hawthorne, CA 90250
Phone Number:
Location: United States > California > Hawthorne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 hotels in Hawthorne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne 2.5*
Official Description (provided by the hotel):
Our newly constructed 120 room hotel offers the fastest and most reliable free high speed Internet in the city! To help you stay fit our hotel features a 24 hour complimentary fitness center. Our state of the art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don’t worry; you can print directions to local attractions and your next boarding pass in our complimentary business center ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Los Angeles Airport Hawthorne

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