I booked a weekend at this Inn through Hotels.com for my husband and I. We arrived on a Saturday afternoon at check-in time. The owners looked perplexed and even after looking at my on-line confirmation from Hotels.com put their hands in the air and said, "Sorry -- we are unaware of this reservation -- sort it out with Hotels.com! They acted as though Hotels.com had been grossly negligent in allowing us the booking. Up to this point, I would still have given them the benefit of the doubt, but they made little effort to rectify our situation, help us out or try to do SOMETHING! As we live in the Bay Area, we decided to swallow our disappointment and go home. But as we were leaving, there arrived another stunned couple who had booked on Expedia and had a paid reservation sheet in hand. Alas, no room at the inn for them either, and they were from out of town in Half Moon Bay for a wedding. Coincidence?
In future, I would confirm an on-line booking with a phone call.
Incidentally, Hotels.com refunded me the money and sent me $100 voucher for another stay. And we never heard from the Inn people again.......
- Official Description (provided by the hotel):
- The Mill Rose Inn invites you to spend a night or weekend in the comfortable luxury of an English country garden by the sea. All the conveniences of a world class hotel, including free WiFi, and the charm and gracious services of a small country inn are beautifully combined here in this AAA Four Diamond award-winning inn. We are a great romantic getaway destination as well as wedding venue. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, T4B, Hotels.com and Expedia so you can book your Mill Rose Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mill Rose Hotel Half Moon Bay