My husband and I have stayed at several Ritz hotels and this has been the nicest so far. Somehow the people that work there radio your name to each other, so you are greeted by your name from serveral people upon entering the hotel. The downside is you must valet and there is an extra charge to keep your car over night. We were always offered directions and water from the valet guys, which was a nice gesture. The rooms were very nice and had fresh flowers every day. The bed was sooo comfy that I didn't want to return to my own. The hotel found out our hobbies and likes and would sent little gifts to our room everyday. We are not rich nor are we celebrities but they sure made us feel that way.