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“Best customer service ever!” 5 of 5 stars
Review of The Ritz-Carlton, Half Moon Bay

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The Ritz-Carlton, Half Moon Bay
5.0 of 5 Resort   |   1 Miramontes Point Road, Half Moon Bay, CA 94019   |  
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Ranked #2 of 8 Hotels in Half Moon Bay
Arlington, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
“Best customer service ever!”
5 of 5 stars Reviewed May 31, 2005

My husband and I have stayed at several Ritz hotels and this has been the nicest so far. Somehow the people that work there radio your name to each other, so you are greeted by your name from serveral people upon entering the hotel. The downside is you must valet and there is an extra charge to keep your car over night. We were always offered directions and water from the valet guys, which was a nice gesture. The rooms were very nice and had fresh flowers every day. The bed was sooo comfy that I didn't want to return to my own. The hotel found out our hobbies and likes and would sent little gifts to our room everyday. We are not rich nor are we celebrities but they sure made us feel that way.

  • Stayed May 2005
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 27, 2005

Hooray for a Ritz that isn't pink!! This lovely beige wood hotel fits in with its environment to a far greater degree than those ugly U-shaped pink structures the Ritz loves to build. Service was Ritz-typically terrific ... everything is "my pleasure" and they almost make you believe it is. Try to get a room in the main building with a patio. The bathrooms couldn't be nicer. Sunsets are a happening - accompanied on weekends by bagpiper. Took some amazing walks on and bordering the property - with breathtaking ocean views! Ask the concierge for their "jogging map." Skipped the spa offerings as the prices are just stratospheric (starting at $150 for a 60 minute massage). Had two awesome dinners in town at a restauarant called Pasta Moon. Everything we tried was outstanding. Excellent buffet breakfast at the hotel main dining room, pricey ($27) but worth it. One nice feature is the free car service to and from town, which has some cute shops and seems like a smaller but more real place than Carmel. For anyone who wants to extend a San Francisco trip by a couple of days, especially if you golf (but even if you don't), I recommend Half Moon Bay. It's only an hour from the city and 45-60 minutes to the airport, along scenic drives. Biggest complaint is the outrageous $35 per night parking fee, which is pure rip-off. This is not, after all, Manhattan or even San Francisco. Even so, I'd go back.

  • Stayed May 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Half Moon Bay

Address: 1 Miramontes Point Road, Half Moon Bay, CA 94019
Phone Number:
Location: United States > California > Half Moon Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Half Moon Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Half Moon Bay 5*
Number of rooms: 261
Official Description (provided by the hotel):
The Ritz-Carlton, Half Moon Bay, an elite golf and spa resort hotel. With two distinct guest room experiences from the guest houses to our main building, the hotel combines the beauty of the Northern California coast with the history of old Scotland. ... more   less 
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Also Known As:
The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
Ritz Carlton Half Moon Bay
Ritz Half Moon Bay
Half Moon Bay Ritz Carlton

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