VALET PARKING THIEVES !! A warning to anyone leaving their car with Valet Parking at the Ritz in Half Moon Bay! (This review is only about a customer's experience with theft and the way Ritz management arrogantly deals with their customers).
My personal experience as follows. We left our car with valet parking for two hours on Friday, to join 4 other friends for dinner. Bottom line, a radar detector and camera, total value just over $700 was stolen from the car while during the possession of the valet.
I complained to Ritz about this, and they don't give a damn! Had the run around from them for about 2 weeks before they finally responded with "didn't you read the back of the ticket? We are not responsible for any valuables stolen from your car!
We spent $700 on dinner that night. The expectation is, you do not expect anything to be stolen when your vehicle is in the hands of the Ritz Carlton !!
They have just lost 6 customers from our business group. Their arrogance is second to none!!
- Official Description (provided by the hotel):
- The Ritz-Carlton, Half Moon Bay, an elite golf and spa resort hotel. With two distinct guest room experiences from the guest houses to our main building, the hotel combines the beauty of the Northern California coast with the history of old Scotland. ... more less
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- Also Known As:
- The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
- Ritz Carlton Half Moon Bay
- Ritz Half Moon Bay
- Half Moon Bay Ritz Carlton