Last weekend I stayed at the RC Half Moon Bay on a stay and play package that I extended for another night and upgraded to a club-level oceanview room.
First the good stuff. The location and layout of the hotel was great. The hotel was super close to downtown (for those who want to eat or shop outside the resort) and I loved how the 18th green of the Old Course ended in the hotel courtyard. Watching people play the last hole from the club lounge provided hours of entertainment. The first day we were there was super warm, so we sat at the outdoor restaurant in the sun. It was super relaxing. At night when it was foggy it was really nice to sit by the firepits with a blanket (provided by the resort) and talk to other guests. The service in the club was superb and the food was great. The concierges were really personable and efficient. The spa facilities are open to all guests and are clean and relaxing.
The rooms were really pretty, if you ask me. I loved the cabinetry and the beds were right up there with comfort I've come to expect from the RC and Four Seasons hotels. My husband loved the flatscreen tv and I thought the Bulgari toiletries smelled amazing. The curtains were a little worn, but who cares about that? I only noticed when I was opening the drapes one morning.
Now for the bad. It all had to do with the front desk staff.... Our room wasn't ready at checkin, even though we showed up well after 3pm. This wouldn't have been a big deal (since we were comfortable hanging in the club lounge) except that over an hour after being sent to the lounge we still didn't have our keys. We had to ask the concierge to figure out what was going on since they seemed to have forgotten about us. The same lady who checked us in also forgot to give us the vouchers we needed for golf the next morning. When we went to check in for our tee time they asked for the vouchers that I never received, so they called the front desk I spoke with the same gal who checked us in the day before. She tried to tell me that she handed me the vouchers, which I thought was rude. I'm standing in the clubhouse at the course arguing with this lady that the only thing I was handed was a set of keys to the lounge and a card for my anniversary. I didn't even receive the wine they're supposed to pour you at check in. But even if she had given them to me and I had lost them (which didn't happen), I expect them to say "What the heck" and send over new vouchers. Also, we had to negotiate for the late checkout that my travel agent had secured us when making the booking for our anniversary.
We ate at Navio one night of our stay and weren't super impressed by it. The food and service were good, but for $200+ I think my husband and I would prefer to eat somewhere a little more chic. The guy in the shorts and Hawaiian shirt next to us and the guy in the tux eating a burger (that wasn't on the menu) kind of messed up the vibe for me. I've heard the Sunday brunch is stellar, but we were perfectly happy with the club breakfast and didn't bother.
Had that one girl at the front desk been better trained or more alert the stay would have been perfect. I would totally recommend this place for people looking to make a quick getaway from the city or San Jose, a spa weekend, or for a golf trip.