Perched on a stunning bit of California coast, this property takes advantage of nature’s blessings in many ways. Golfers, runners, architects, and oceanview lovers will be especially pleased with the outdoor offerings. Of course, the other biggest factors that make a great hotel are the guestrooms and the staff. We stayed in a room with a fire pit patio (great for s’mores or snuggling up with a drink). If I were to rate the property on room cleanliness and maintenance alone, this Ritz would be a 3: frayed and scuffed furniture and carpeting, dirty desk and bedside table, some maintenance needed on doors, phone, etc. On the plus side: a very comfortable bed and a particularly spacious and elegant bathroom with separate tub, shower, toilet areas -- much paved in marble and featuring many amenities. Staff at valet port/bell desk and reception areas were outstanding – friendly, professional, going the extra mile. Staff at restaurants did not exude warmth; they did the bare minimum, and some even gossiped at the host stand rather than making rounds to clear tables or refill beverages.
I stay in a wide range of hotels, and when I choose Ritz Carlton for a weekend getaway, it’s because I want that extra level of luxury, care, and attention to detail. I pay more for that, and I expected this property would be 5 stars all around at that price. I'd been wanting to go to this Ritz since it opened, and I wanted to love it. Judging on a luxury hotel level, this place came up short. But if you want to measure against other properties in the region, the Ritz Carlton is certainly a cut above the rest.