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“not perfect but still excellent in most areas;priced 25%-35% more than it's value imo” 4 of 5 stars
Review of The Ritz-Carlton, Half Moon Bay

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The Ritz-Carlton, Half Moon Bay
5.0 of 5 Resort   |   1 Miramontes Point Road, Half Moon Bay, CA 94019   |  
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Ranked #2 of 8 hotels in Half Moon Bay
novato, CA
Top Contributor
65 reviews 65 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
“not perfect but still excellent in most areas;priced 25%-35% more than it's value imo”
4 of 5 stars Reviewed July 16, 2012

my wife and i had an anniversary weekend here recently which we thoroughly enjoyed. however, given the price points of the ritz carlton, i'm not sure we would go back unless we had a certificate like the American Express one we used for one free night, complimentary breakfast, and parking. the cost of the room (i think we were originally going to be in one of the out buildings but we were upgraded to a deluxe room on the 6th floor of the main building with a view of the ocean and the 18th hole) is in the $545-635 range for a weekend night but on top of that you have (i) a $25 resort fee, (ii) a $45 valet parking fee (really?, this is half moon bay, not downtown manhattan or union square), (iii) the usual taxes, so realistically you you are going to pay at least $680/night for a basic room with no breakfast or complimentary drinks included. while we don't object to paying for pricey hotel rooms (we usually get a suite at the campton place when we do a local getaway), we do think the ritz carlton is a bit over the top in terms of what it charges. however, our review isn't going to change their pricing policies so one should at least know what to expect!

the great things about our stay were (in no particular order):

-the view from our room was great looking south down the coast and with a view of the 18th hole. watching the golfers (a few competent ones but mostly duffers and hackers!) was great entertainment. one guy made a beautiful long putt which we applauded from our room much to his pleasure (he had an audience). another bunch of guys forgot their clubs on the green which the following party had to pick up. others ended up completely losing their balls.....
-the staff did some very nice anniversary treatments for us. when we came back from dinner on the first night, there was a rose petal heart on the bed in our room, and when we had our couples massage the next day they did the same rose petal treatment on the massage beds and gave us a "thank you" anniversary gift (thanks courtney and diana for wonderful massages)
-the staff are very polite and professional and the rooms are of fairly good size. the bathroom shower is fairly small (no couples shower!) but the bath is of good size.
-the breakfasts are good but expensive ($27 for the cold buffet, $41 if you want an omlette or something cooked as well). one of our breakfasts was included in our complimentary night package while the other was comped because of a snafu (the order took ages to arrive)
-they give you a nice half glass of wine at check in
-our housekeeper was very good

the "need to improve" parts are:

-the check-in was polite and professional but they could have explained more about how the breakfast credit worked. we had no idea so when we showed up at the restaurant the next morning and told (jessica?) we had a complimentary breakfast, she looked at her list and told us we were not on that list! it took her until the end of the breakfast (well after we had ordered) before she confirmed what we had told her. however, she still couldn't tell us exactly what would be covered. consequently, we ordered a couple of cheaper items lest they tell us at the end that what we ordered was not covered by our rate. other hotels are more explicit on breakfast policy so one knows what to expect.
-the valet parking thing for $45 is pretty ridiculous. as far as i can figure, you cannot self park if the other tripadvisor reviews are to be believed so you are stuck with this. as i said above, this is not union square so they should just ditch the whole parking charge. when we stayed at a high end hotel in central rome, the valet parking was included, and the same applies for when we stay at capella pedregal in cabo san lucas. i don't know how the ritz carlton justifies this policy other than the fact that they have a captive audience.
-resort fee of $25 per day? i did use the fitness center once but i'm not sure it warrants the additional charge
-we would have liked to get a newspaper delivered to our room in the a.m. we were never asked about this at check-in. again, things could have been explained a bit more completely when we arrived.

all in all, we did appreciate the ritz carlton and it's staff on our anniversary weekend but as i said in the header, it is overpriced for what it delivers compared to other high end hotels that we frequent.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Palo Alto, California
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 16, 2012

It would be hard to top Ritz Carlton service. From the moment you drive up and are greeted with smiles and competence, are whisked through check-in with complimentary room upgrades, and magical behind the scenes help with your luggage, car, reservations, etc, are seated at one of the many places for a drink or meal (all of which have unbeatable ocean views), and through check-out - it's like a customer service dream. And you are made to feel like this short space of luxury is your right - all in a humble, non-snobby way.

We were upgraded (without asking) to a club level room *with* an ocean view - no extra charge. We made a reservation that day. It was the same week as a national holiday. Sure, they might have been slow that night, but I still give the property credit for zero glitches and A+ service. Normally the room would have cost $550+, but as we booked the same day, our cost was much lower.

The room itself was lovely. The view amazing. The bathroom spacious with every possible extra you could need or want.

My only (very small) complaint would be that our room was next door to the club room, which was noisy in the morning as it was either being serviced / restocked and cleaned or well-used by guests. The club level / room is special paid upgrade for guests can have complimentary coffee, wine, cheeses, other snacks. We did not pay the extra fee to access this room.

Every meal was delicious, and we only ate onsite.

The staff made an extra effort to help us keep our 21 mo old entertained so we could enjoy our meals. Very kind collection of people. Thank you! Also, little ones eat for free at the breakfast buffet, which can be pricey and children can order half orders of regular menu items (eg french toast). These were more appreciated perks for us.

Room Tip: If you are willing to splurge, the club level is great for coffee , quick snacks and a glass of wine...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2012

Nice golf course with excellent view. Beautiful sunset with great atmosphere. Awesome even tho you have to pay for the valet but everything was gorgeous.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santa Rosa, California, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 14, 2012

Very nice accommodations for romantic weekend. no questions that it is on our list of getaway weekeend places for the bay area. Very relaxing beach,golf, and spa with great photo ops. Must do for sanity,and enjoying life fully.

Room Tip: Fire side ocean view best view and great relaxing night with cocktails and lovedones & Friends!
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elk grove
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 12, 2012

My wife and I spent two nights here, it is a little expensive, but absoloutley gorgeous! We asked for a room with view of the ocean, but got a room that barely had a view. Other than that it was a ton of fun! Had a lot of fun just walking around the estate.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 12, 2012

We usually stay in 4-star hotels and had just been in one in San Francisco. What a joy when we took the 45 minute drive along the coast to Half Moon Bay. The Ritz-Carlton is an isolated resort on a golf course at the ocean. In July, the weather in the area is still overcast and cool, but we knew that and enjoyed our walks along the ocean walk path.

But it's the staff attentiveness that make this 5-star resort special. From the gate house guard, the valets, bell staff, front desk, restaurant wait staff, even spa attendants, all were genuinely nice and helpful. We were upgraded based on availability to an ocean view room in the main building from the guest house, and since our original room included free parking, we got free valet with the upgrade. Maria, our server at breakfast in Navio, took excellent care of us, as did the male and female spa attendants in the locker rooms. We enjoyed relaxing in the spa area with the citrus water after taking in sauna, steam and Roman bath, all included in the resort fee.

Our king bed with a feather pillow top and Frette linens was extremely comfortable, but I have to agree with another reviewer that the linens are showing some age. If we take our teens in the future, we might opt for a fire-pit room on a patio and enjoy the S'mores!

Room Tip: Ocean view rooms are wonderful
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2012

We stayed on the club level during June. Incredible experience. The room was nice though the fabrics are starting to show some wear. The architectural detail and finish are 5-star. The bathroom is ALL Carrera marble and top quality fixtures. The shower was great. Our room faced north and the coastal view was excellent. I agree with another reviewer, you would think you were in Ireland. Very restful site and matching hotel ambiance. The staff was incredible. During booking they asked if there was a special occasion. I told them it was a 30-year anniversary. We stayed only two nights but found the club level concierge and staff all seemed to know our names and we were wished a happy anniversary several times throughout the hotel. We were treated to a complimentary rose petal turn-down service. You can add this as an amenity to your reservation but we thought it a little silly so didn't order it. After dinner out we stopped in the club lounge for a desert snack and when we got to the room the staff had done the rose thing. We stepped on some petals on the floor and I was freaked that red stains got crushed into the carpet. Next day after housekeeping had come, the stains were mysteriously gone and the carpet was not damp. The mattress and bedding were top notch. The club lounge provides a gourmet continental breakfast, terrific light lunch, excellent dinner hors d'ouevre, light dessert and snacks and drinks throughout the day. Think smoked salmon, capers, parma ham, artichoke hearts, etc...The brittle cookies are divine and they have a small sweets bar. Like the rooms, the lounge overlooks the coast. Dinner at Navio was terrific. And they knew it was our anniversary as well and brought us a beautiful after-dinner chocolate with a greeting. In fact, we left the hotel with three total anniversary cards. I haven't experienced such an accommodating hotel staff in the U.S. for many years. I asked a valet about their training and what did the Ritz do to inspire their cheerfulness. He only smiled and said he grew up in Half Moon Bay and people there were happy. It almost made me glad to pay the $45 per day to have my car parked. These guys actually run to get your car, you almost never wait. They charge plenty at this hotel but you get what you pay for! Well worth it for a special experience.

Room Tip: Try the club level!
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Half Moon Bay

Address: 1 Miramontes Point Road, Half Moon Bay, CA 94019
Phone Number:
Location: United States > California > Half Moon Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Half Moon Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Half Moon Bay 5*
Official Description (provided by the hotel):
The Ritz-Carlton, Half Moon Bay, an elite golf and spa resort hotel. With two distinct guest room experiences from the guest houses to our main building, the hotel combines the beauty of the Northern California coast with the history of old Scotland. ... more   less 
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Also Known As:
The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
Ritz Carlton Half Moon Bay
Ritz Half Moon Bay
Half Moon Bay Ritz Carlton

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